The Cyndustries List

--- In The_Cyndustries_List@yahoogroups.com, "Dale \(Inquisitor 
Betrayer\)" <dale@...> wrote:

> 
> If the point is to scare the lurkers into not buying, where else 
are you
> going to get the products? Seems very counter-productive to be 
biting the
> hand that feeds us.

With no intention to be disrrespectful of Dale, I disagree with the 
above statement. I have a hard time accepting that a true modular 
synth buff should be one who would accept/tolerate poor customer 
service out of fear of losing the source of his/her passion. These 
are enterprises that are attempting to run in a competitive market, 
so they better make themselves competitive. And honestly, the quality 
of the product is not always enough to maintain such competitiveness.

These are not "hands that feed us". 
Hell, we pay real $$$ for their stuff!

 They should be fighting four our hard-earned dollars.

If they think they are unlikely to make real profits from 
their "hobbies", then here are 2 suggestions: 

a).- Raise your prices, so you will make a profit. If the quality of 
your product AND your customer service is worthwhile, we will consume 
it. Trust me on this one. Or.....

b).- Stop doing it. There, problem solved.

Do I worry that these threads will put these companies out of 
business? No, not really. Even if it happened, there are other 
companies out there that will provide a similar product. As you know, 
the number of modular synth companies has increased markedly since 
the mid 90's, when all we had was Doepfer and Serge. More of a reason 
for them to try to optimize their products and customer service. I 
bet you Bruce Duncan or John Blacet do not lose a single minute of 
sleep worrying about having dissatisfied customers. Why? Because they 
provide an excellent product and excellent customer service.
Because they know how to be COMPETITIVE.

The law of supply and demand, people. Simple as that.

Anyway, this is meant as a comment only, and is not a direct attack 
on Cynthia. As I have mentioned before, other companies like 
Synthtech or Plan B have shown much worse customer service than what 
I have gotten from Cynthia so far....

I just want to dissipate this silly cloud of mystical, cult-like 
attitude of feverish devotion for some of these outfits, and remind 
you that they are in it as a business, and they need to treat us 
better, or else we take our bu$ine$$ somewhere else.