The Cyndustries List

Seems like a long time since I made my final payment on this. ;-)

 

 

________________________________

From: The_Cyndustries_List@yahoogroups.com
[mailto:The_Cyndustries_List@yahoogroups.com] On Behalf Of Carlos
Sent: Wednesday, October 25, 2006 1:55 PM
To: The_Cyndustries_List@yahoogroups.com
Subject: [The_Cyndustries_List] Re: Dotcom ZO's?

 

Any updates Cynthia?

its been over a month since this last one, nothing shipping yet?

seems like its been so long since I placed that order....

--- In The_Cyndustries_List@yahoogroups.com
<mailto:The_Cyndustries_List%40yahoogroups.com> , Cynthia Webster
<cynthia.webster@...> wrote:
>
> legravin wrote:
> 
> > It's been a couple of weeks since Cyndustries moved. Are you now in
a

> > position to estimate when you will begin shipping Dotcom ZO's?
> >
> 
> 
> 
> Think it should be a month before zeroscillators are shipping again
> regardless of format. (We're having meetings the next two days to
> figure out the fatsest way to get this done for everybody).
> 
> Thanks for asking, we know it's an important priority!
> 
> Cynthia
> 
> 
> 
> >
> >
>

this definitely seems to be the sentiment. I paid in full for a Eurorack
ZO in June. At the time, the website said "now shipping." I've been
encouraged to be patient by the good spirit and enthusiasm from postings
on this list-serve but feel like we are all due some form of reliable
update! Stephen

> Seems like a long time since I made my final payment on this. ;-)
>
>
>
>
>
> ________________________________
>
> From: The_Cyndustries_List@yahoogroups.com
> [mailto:The_Cyndustries_List@yahoogroups.com] On Behalf Of Carlos
> Sent: Wednesday, October 25, 2006 1:55 PM
> To: The_Cyndustries_List@yahoogroups.com
> Subject: [The_Cyndustries_List] Re: Dotcom ZO's?
>
>
>
> Any updates Cynthia?
>
> its been over a month since this last one, nothing shipping yet?
>
> seems like its been so long since I placed that order....
>
> --- In The_Cyndustries_List@yahoogroups.com
> <mailto:The_Cyndustries_List%40yahoogroups.com> , Cynthia Webster
> <cynthia.webster@...> wrote:
>>
>> legravin wrote:
>>
>> > It's been a couple of weeks since Cyndustries moved. Are you now in
> a
>> > position to estimate when you will begin shipping Dotcom ZO's?
>> >
>>
>>
>>
>> Think it should be a month before zeroscillators are shipping again
>> regardless of format. (We're having meetings the next two days to
>> figure out the fatsest way to get this done for everybody).
>>
>> Thanks for asking, we know it's an important priority!
>>
>> Cynthia
>>
>>
>>
>> >
>> >
>>
>
>
>
>

Howdy!

We've been working quite hard at catching-up with back orders
and building Zeroscillator assemblies.  My Father passing away,
and then moving the entire company did put quite a strain on me and
definitely set the company production schedule back somewhat.

With nose-to-grindstone everything is getting back on-track and
we've resumed regular shipments again. It just took a little longer
than I'd originally estimated, and for that I really do apologize.

After dissasembling our former module testing station at the
oscilloscope, it seemed to take forever to get a satisfactory rig
to test all of these modules that we've been recently building.
We had boxes of completed modules - and no way to test them,
so right ~there~ was one big bottleneck that took a while to work out.

We're still two or three weeks away from shipping the ZOs,
orchestrating all of the different formats can be a bit challenging!
In the meantime we got other orders onto the ups trucks and will
make a more definitave Zeroscillator shipping schedule
announcement in the next few days. 

Thanks, we're almost  almost, almost back to normal after the
big company move, but we're just not quite there yet.

Thanks for everyone's great spirit, there's definitely a lot of
good karma involved with the ZO project and we're whistling
while we work!

Cynthia



stephen@thekitchen.org wrote:

> this definitely seems to be the sentiment. I paid in full for a Eurorack
> ZO in June. At the time, the website said "now shipping." I've been
> encouraged to be patient by the good spirit and enthusiasm from postings
> on this list-serve but feel like we are all due some form of reliable
> update! Stephen
>
> > Seems like a long time since I made my final payment on this. ;-)
> >
> >
> >
> >
> >
> > ________________________________
> >
> > From: The_Cyndustries_List@yahoogroups.com 
> <mailto:The_Cyndustries_List%40yahoogroups.com>
> > [mailto:The_Cyndustries_List@yahoogroups.com 
> <mailto:The_Cyndustries_List%40yahoogroups.com>] On Behalf Of Carlos
> > Sent: Wednesday, October 25, 2006 1:55 PM
> > To: The_Cyndustries_List@yahoogroups.com 
> <mailto:The_Cyndustries_List%40yahoogroups.com>
> > Subject: [The_Cyndustries_List] Re: Dotcom ZO's?
> >
> >
> >
> > Any updates Cynthia?
> >
> > its been over a month since this last one, nothing shipping yet?
> >
> > seems like its been so long since I placed that order....
> >
> > --- In The_Cyndustries_List@yahoogroups.com 
> <mailto:The_Cyndustries_List%40yahoogroups.com>
> > <mailto:The_Cyndustries_List%40yahoogroups.com> , Cynthia Webster
> > <cynthia.webster@...> wrote:
> >>
> >> legravin wrote:
> >>
> >> > It's been a couple of weeks since Cyndustries moved. Are you now in
> > a
> >> > position to estimate when you will begin shipping Dotcom ZO's?
> >> >
> >>
> >>
> >>
> >> Think it should be a month before zeroscillators are shipping again
> >> regardless of format. (We're having meetings the next two days to
> >> figure out the fatsest way to get this done for everybody).
> >>
> >> Thanks for asking, we know it's an important priority!
> >>
> >> Cynthia
> >>
> >>
> >>
> >> >
> >> >
> >>
> >
> >
> >
> >
>
>

I have been patiently waiting for my Blacet format ZO since paying in
full early last February (9 months).... It seems to me that everytime
I (or someone else) asks about shipping dates , we receive the same
reply..."still a few more weeks"...For the last 3 months I have been
personally promised that it would arrive by the end of the month. What
bothers me in all this is that I feel that we who have ordered and
payed should be of the HIGHEST PRIORITY. It makes me somewhat
distressed to hear that you are shipping all these other products, yet
we are all still waiting for our ZO's. This would only make sense if
these orders as well had been ordered and payed for longer ago than
last February.
I realise that this is the first item I have ever ordered from
Cyndustries, and it was a small order at that (one module), but I hate
to think that this is par for the course for the small order customer.
I run a small business myself and certainly understand the complexity
of problems that one has to deal with, but this is really starting to
get to me....As much as I really want a ZO, it would be nice to have
offered the option of a full refund. 

-Greg

I wouldn't feel too bad, I've been waiting 3&1/2 years +.  Half of 
it was a custom job, but still.  It seems the only way to get any 
reply is to put a message on the list.  I've kept quiet till now but 
good karma hasn't done me any good so far

I used to be an all banana modular user, but earlier this year I 
spent £2k on a used eurorack system, funds I'd been saving to get 
cydustries modules.  The system has quite a bit of CGS modules.  I'd 
prefer them in banana format but I'd rather be making music, that is 
what we're here for isn't it?

and Bill, if you're back from Japan, I agree with you, I must be 
crazy

best regards to all


--- In The_Cyndustries_List@yahoogroups.com, IZAM <izimizam@...> 
wrote:
>
> the essence of the problem is taking full payment for products in  
the first place you dont have in stock .
>    
>   Make some modules first and then sell them .Its not the waiting 
that annoys people buy the fact they paid in full and get nothing in 
return.Not good karma !

This same problem has been seen with other analog modular 
manufacturers, not just Cynthia's.

It would have been interesting if Gino Robair had made a strong 
emphasis about this issue in both his EM review articles.
My personal take on the issue is: a small enterprise like theirs 
should be expected to be slow. Understandably.

What is not acceptable is consistently promising lead times that are 
not met. This very quickly leads to frustration and anger in 
customers.
I paid for my ZO fully, with the expectation of a 6-wk lead time. 
It's now been 4-plus months, and nada.

I think we should be given a realistic lead time from the start, as 
frequently this becomes part of the equation used to decide to go 
with brand X vs brand Y or even Z.

Paul Schreiber's MOTM is, in my opinion, one of the best-quality 
modulars (if not the best) in the market today, and yet his promised 
lead times were so consistently not met that I finally decided to 
give up on his brand altogether. Now, looking back, I wish I had kept 
my MOTM, but at the time I sold it out of anger and frustration.

On the other hand, Blacet, Modcan and DOtcom always meet their 
promised lead times with chronometric precision. And they're also 
excellent brands.

Bottom line? Word to the wise: if you really want a modular system, 
be willing to accept some of the idiosyncracies of the manufacturers.
Fairly warned, be thee, says I!

Nobody else is making a zeroscillator, right? If you're tired of 
waiting for this, ask Cynthia for a refund, then order a 261e from 
Don Buchla.....then that will set off a whole new set of frustrated 
threads on the fora.

Or better yet, get an Evolver. Or an Access Virus. Or...

Me? I'll just wait.

Cynthia, pleeeeeeze.....  

;-)

as a small buisness owner myself , i can agree with everything that richard said. For myself 
, i would be happier if i was told upfront about how long it would be. Bad news , though 
accurate , is much better than the feeling that i'm being told something just to keep me 
happy....i look forward to recieving my products , some of which that were "in stock" when 
i ordered and paid for them , in full , back in july. anxiously awaiting  my modules! joe--- 
In 
The_Cyndustries_List@yahoogroups.com, "rslawson" <rslawson@...> wrote:

>
> This issue is very much the same with most small outfits like MOTM et al.
> 
>  
> 
> The truth about taking 100% payments in advance can only be about funding
> the business operational and development costs IMO.  
> 
>  
> 
> I may be wrong but in my experience this is usually the case and not
> surprising really as most small business have little if any operating cash.
> Your payments, patience and support keep it all alive so you either keep the
> faith or they go out of business.  Paul S of MOTM has some very loyal
> customers (including myself it seems) which keep him going and with
> Cynthia's circumstances this year, I `m sure this situation is very
> challenging.
> 
>  
> 
> If this was the cut and thrust world of the corporate's then we would all
> walk away (Read Korg, Roland etc) but then we don't get the quirky/unique
> products and concepts to play with.  Might be worth mentioning that I am
> also an owner of a Korg OASYS that, to date, has had very little in the way
> of product development that was promised from Korg 18 Months ago.  When you
> spend £5400 + UKP on a synth from a giant like Korg then you definitely
> expect better but even these people drop the ball.  
> 
>  
> 
> Be patient guys but maybe some updates from Cynthia (like Paul S is now
> doing) would help stem the dissent.  Sometimes a little communication, even
> if its bad news, just keeps us enthusiast at bay for another month or so and
> makes us feel valued to some extent.
> 
>  
> 
> Richard
> 
>  
> 
>  
> 
>  
> 
>  
> 
>  
> 
> -----Original Message-----
> From: The_Cyndustries_List@yahoogroups.com
> [mailto:The_Cyndustries_List@yahoogroups.com] On Behalf Of cuari7
> Sent: 26 October 2006 15:19
> To: The_Cyndustries_List@yahoogroups.com
> Subject: [The_Cyndustries_List] Re: Dotcom ZO's? or when does a delay get so
> long it just becomes a memory
> 
>  
> 
> This same problem has been seen with other analog modular 
> manufacturers, not just Cynthia's.
> 
> It would have been interesting if Gino Robair had made a strong 
> emphasis about this issue in both his EM review articles.
> My personal take on the issue is: a small enterprise like theirs 
> should be expected to be slow. Understandably.
> 
> What is not acceptable is consistently promising lead times that are 
> not met. This very quickly leads to frustration and anger in 
> customers.
> I paid for my ZO fully, with the expectation of a 6-wk lead time. 
> It's now been 4-plus months, and nada.
> 
> I think we should be given a realistic lead time from the start, as 
> frequently this becomes part of the equation used to decide to go 
> with brand X vs brand Y or even Z.
> 
> Paul Schreiber's MOTM is, in my opinion, one of the best-quality 
> modulars (if not the best) in the market today, and yet his promised 
> lead times were so consistently not met that I finally decided to 
> give up on his brand altogether. Now, looking back, I wish I had kept 
> my MOTM, but at the time I sold it out of anger and frustration.
> 
> On the other hand, Blacet, Modcan and DOtcom always meet their 
> promised lead times with chronometric precision. And they're also 
> excellent brands.
> 
> Bottom line? Word to the wise: if you really want a modular system, 
> be willing to accept some of the idiosyncracies of the manufacturers.
> Fairly warned, be thee, says I!
> 
> Nobody else is making a zeroscillator, right? If you're tired of 
> waiting for this, ask Cynthia for a refund, then order a 261e from 
> Don Buchla.....then that will set off a whole new set of frustrated 
> threads on the fora.
> 
> Or better yet, get an Evolver. Or an Access Virus. Or...
> 
> Me? I'll just wait.
> 
> Cynthia, pleeeeeeze..... 
> 
> ;-)
>

I don't know if you meant to imply that Paul accepts payment for
undelivered stuff, and I don't mean this as a flame :)  It's been my
(long) experience with Paul that he *does not* charge your card until
he ships, which granted can take longer than originally promised.

I have been lucky, I guess, but my dealings with Cynthia have always
been positive.  I was also one of the lucky ones to actually receive a
PSIM in a timely manner from Bryce.

In simpathy,

Mike

PS - THe Zo really is all that and I could only wish for every single
outstanding order to be in the right hands now.  The world would be a
better place with all that FM'ing going on!

m

--- In The_Cyndustries_List@yahoogroups.com, "rslawson" <rslawson@...>
wrote:
>
> This issue is very much the same with most small outfits like MOTM
et al.
> 
>  
> 
> The truth about taking 100% payments in advance can only be about
funding
> the business operational and development costs IMO.  
> 
>  
> 
> I may be wrong but in my experience this is usually the case and not
> surprising really as most small business have little if any
operating cash.
> Your payments, patience and support keep it all alive so you either
keep the
> faith or they go out of business.  Paul S of MOTM has some very loyal
> customers (including myself it seems) which keep him going and with
> Cynthia's circumstances this year, I `m sure this situation is very
> challenging.
> 
>  
> 
> If this was the cut and thrust world of the corporate's then we
would all
> walk away (Read Korg, Roland etc) but then we don't get the
quirky/unique
> products and concepts to play with.  Might be worth mentioning that I am
> also an owner of a Korg OASYS that, to date, has had very little in
the way
> of product development that was promised from Korg 18 Months ago. 
When you
> spend £5400 + UKP on a synth from a giant like Korg then you definitely
> expect better but even these people drop the ball.  
> 
>  
> 
> Be patient guys but maybe some updates from Cynthia (like Paul S is now
> doing) would help stem the dissent.  Sometimes a little
communication, even
> if its bad news, just keeps us enthusiast at bay for another month
or so and
> makes us feel valued to some extent.
> 
>  
> 
> Richard
> 
>  
> 
>  
> 
>  
> 
>  
> 
>  
> 
> -----Original Message-----
> From: The_Cyndustries_List@yahoogroups.com
> [mailto:The_Cyndustries_List@yahoogroups.com] On Behalf Of cuari7
> Sent: 26 October 2006 15:19
> To: The_Cyndustries_List@yahoogroups.com
> Subject: [The_Cyndustries_List] Re: Dotcom ZO's? or when does a
delay get so

> long it just becomes a memory
> 
>  
> 
> This same problem has been seen with other analog modular 
> manufacturers, not just Cynthia's.
> 
> It would have been interesting if Gino Robair had made a strong 
> emphasis about this issue in both his EM review articles.
> My personal take on the issue is: a small enterprise like theirs 
> should be expected to be slow. Understandably.
> 
> What is not acceptable is consistently promising lead times that are 
> not met. This very quickly leads to frustration and anger in 
> customers.
> I paid for my ZO fully, with the expectation of a 6-wk lead time. 
> It's now been 4-plus months, and nada.
> 
> I think we should be given a realistic lead time from the start, as 
> frequently this becomes part of the equation used to decide to go 
> with brand X vs brand Y or even Z.
> 
> Paul Schreiber's MOTM is, in my opinion, one of the best-quality 
> modulars (if not the best) in the market today, and yet his promised 
> lead times were so consistently not met that I finally decided to 
> give up on his brand altogether. Now, looking back, I wish I had kept 
> my MOTM, but at the time I sold it out of anger and frustration.
> 
> On the other hand, Blacet, Modcan and DOtcom always meet their 
> promised lead times with chronometric precision. And they're also 
> excellent brands.
> 
> Bottom line? Word to the wise: if you really want a modular system, 
> be willing to accept some of the idiosyncracies of the manufacturers.
> Fairly warned, be thee, says I!
> 
> Nobody else is making a zeroscillator, right? If you're tired of 
> waiting for this, ask Cynthia for a refund, then order a 261e from 
> Don Buchla.....then that will set off a whole new set of frustrated 
> threads on the fora.
> 
> Or better yet, get an Evolver. Or an Access Virus. Or...
> 
> Me? I'll just wait.
> 
> Cynthia, pleeeeeeze..... 
> 
> ;-)
>

In my personal experience, Paul S. never took $$$ from my CC until he 
was ready to ship, but the fact that he didn't  does not make the 
frustration much lower (at least for me, I guess).

I gotta tell you, if he decided to sell his original 5-U modules 
through Analogue Haven, I would immediately get me a huge batch!
Going through Shawn cleary et al makes it a totally different 
experience.

Hint, hint, Cynthia..................

I don't know about the Oasys things you are waiting on but
Stephen Kay seems to have spent a lot of his effort on it.

Much to my dismay as I am waiting for him to return to the karma software
updates and possible Universal program for karma to use on other synths...

Then I read the Legacy software is now on Oasys, I seen new patches across
the
korg forums to Stephen Kay's Karma-labs forums etc. 20k for the one I would
want with all that right off....

I would not say, very little is being worked on, esp. when you know how much
these things are to start off with.
I small group of owners with a few like Stephen Kay focused on it? hum ... I
see it from another side for sure here.

While on a rant, lets not forget to throw the Alesis Fusion in that mix,
Micron with no OS updates and several bugs and ION OS updated
needed with a full list of bugs on the group site... plenty to talk about in
the mix here... <I am the moderator of the Micron/Ion group btw and a
Ion/Fusion owner>

MOTM, my frustration with Paul is he is single sourcing the newer Frac
designs as well as changing things as he sees fit. Understandable it is
from a biz perspective but as a future buyer, he has almost lost me as a
customer due these things. I just wait now and see what will fall out
before I start on that slippery slope that is the modular way. I would feel
much better when there are many who carry the line and not just
the one.

Cynthia's work. I expect a long wait. I think I been here long enough now to
know, order now, expect to wait. I see that is part of the cycle. Paul too
on his MOTM.
However, do tell me who else makes the same things? It's a nich market for a
very few. You want some cool sounds to use in your tracks, hum ... I think I
would wait.

nada wrong with the other modular's .. in Paul's case, it's the sealed pots
that keeps my eye on him. I hate cleaning/replacing pots. I live in a dusty
part of the world. If I buy from someone else, I will take it apart and
change the pots right off. That is a plan if things stay the way they are
with MOTM/Frac.

There are only a few of these great people who make the things we like to
play left. I don't see a replacement team anywhere yet? Once these fine
people are gone, now what?
You know Paul only does this as a hobby, he wont forever.

good luck, find some patience, relax and make some music ... note me when
you do, I like to hear what others are doing.

dale

band web pages
Inquisitor Betrayer
New CD "Space Elevator" Get it at http://cdbaby.com/cd/inquisitorbetrayer
http://www.inquisitorbetrayer.com ,
http://www.myspace.com/inquisitorbetrayer ,
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iTunes
http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewAlbum?playListId=200365877
Recent events require your assistance to your charities. Do give when able.
"without music, life would be a mistake"

----- Original Message ----- 
From: rslawson

This issue is very much the same with most small outfits like MOTM et al.

The truth about taking 100% payments in advance can only be about funding
the business operational and development costs IMO.

I may be wrong but in my experience this is usually the case and not
surprising really as most small business have little if any operating cash.
Your payments, patience and support keep it all alive so you either keep the
faith or they go out of business.  Paul S of MOTM has some very loyal
customers (including myself it seems) which keep him going and with Cynthia'
s circumstances this year, I 'm sure this situation is very challenging.

If this was the cut and thrust world of the corporate's then we would all
walk away (Read Korg, Roland etc) but then we don't get the quirky/unique
products and concepts to play with.  Might be worth mentioning that I am
also an owner of a Korg OASYS that, to date, has had very little in the way
of product development that was promised from Korg 18 Months ago.  When you
spend £5400 + UKP on a synth from a giant like Korg then you definitely
expect better but even these people drop the ball.

Be patient guys but maybe some updates from Cynthia (like Paul S is now
doing) would help stem the dissent.  Sometimes a little communication, even
if its bad news, just keeps us enthusiast at bay for another month or so and
makes us feel valued to some extent.

Richard

Mike Marsh wrote:
> I don't know if you meant to imply that Paul accepts payment for
> undelivered stuff, and I don't mean this as a flame :)  It's been my
> (long) experience with Paul that he *does not* charge your card until
> he ships, which granted can take longer than originally promised.

But one *can* pay Paul full in advance for something, he certainly 
doesn't refuse it. I know a few that have and have waited years. And 
when he keeps promising "next week" more than a few times, you sort of 
get a little worried. Especially if you were told that it would ship 
from stock to begin with, and is holding up a project.

Jay
(waiting for a used Eurorack Zer0sc to pop up)

P.S. A hobby is where you don't expect to make a profit. I don't think 
any manufacturer is doing this as a synth nerd charity.

I can only speak to my experience with Cynthia, Paul, Grant Ken, John
and all the others.  It has been uniformly fair and good.

Have you PayPal'd Paul and not received product from Paul personally?

Mike

--- In The_Cyndustries_List@yahoogroups.com, Jay <groups@...> wrote:

>
> Mike Marsh wrote:
> > I don't know if you meant to imply that Paul accepts payment for
> > undelivered stuff, and I don't mean this as a flame :)  It's been my
> > (long) experience with Paul that he *does not* charge your card until
> > he ships, which granted can take longer than originally promised.
> 
> But one *can* pay Paul full in advance for something, he certainly 
> doesn't refuse it. I know a few that have and have waited years. And 
> when he keeps promising "next week" more than a few times, you sort of 
> get a little worried. Especially if you were told that it would ship 
> from stock to begin with, and is holding up a project.
> 
> Jay
> (waiting for a used Eurorack Zer0sc to pop up)
> 
> P.S. A hobby is where you don't expect to make a profit. I don't think 
> any manufacturer is doing this as a synth nerd charity.
>

Mike Marsh wrote:

> Have you PayPal'd Paul and not received product from Paul personally?

Yep. Of course, 4 months is nothing compared to others. But I just 
ordered panels and a DotCom power board adapter that was supposed to 
ship for sure "within a week" of 9/10. I'm tired of waiting for the UPS 
man that never shows up.

Paul S., Cynthia W., Peter G. ... I think people appreciate being told 
the truth more than lying to them for months or years about shipping 
dates or just completely ignoring them. I hear a lot of stories and get 
e-mails, and they all seem to involve serious customer service and 
shipping issues with these three suppliers. I don't see how hard it is 
to simply answer an e-mail.

Not that I haven't had my issues with mailing things out to people in 
the past in this synth community, and I probably seem a little 
hypocritical, but I'll be damned if I don't get anything I sell out the 
door within 3 days now. It's in stock or I don't take money for it.

I wouldn't order Plan B until Analogue Haven started shipping for stock. 
I'm surely not going to buy a new Zer0sc, and it looks like I'll have to 
stick with used or third-party MOTM parts from now on too.

I don't think it's an issue of being impatient. It's being told it will 
be delivered withing xxx time frame and being given excuse after excuse, 
or totally ignored.

I think people need to stop being afraid and post to the respective 
mailing lists if they're having communication issues. If everyone feels 
  they're alone then they are. Three and a half years? Come on!

If I'm an asshole for posting this, so be it. Not the first time I've 
been called one, assuredly not the last either. But at least I've come 
clean what's on my mind. Sorry if that offends.

Analogue Haven is, in fact, shipping from stock on Plan B now.

Cynthia has had a very hard year and in my opinion her work is  
fantastic and worth the wait.  I had to cancel orders due to the wait  
but only because of a personal urgency, not due to discontent with  
the timeline (despite it being six months late).  Just for a cabinet.

Those waiting for a Zeroscillator: you will regret if you cancel!  
Moments after power reaches that thru-zero core you will forget the  
long wait...

Cheers,

Damon

On Oct 26, 2006, at 5:00 PM, Jay wrote:

> Mike Marsh wrote:
>
> > Have you PayPal'd Paul and not received product from Paul  
> personally?
>
> Yep. Of course, 4 months is nothing compared to others. But I just
> ordered panels and a DotCom power board adapter that was supposed to
> ship for sure "within a week" of 9/10. I'm tired of waiting for the  
> UPS
> man that never shows up.
>
> Paul S., Cynthia W., Peter G. ... I think people appreciate being told
> the truth more than lying to them for months or years about shipping
> dates or just completely ignoring them. I hear a lot of stories and  
> get
> e-mails, and they all seem to involve serious customer service and
> shipping issues with these three suppliers. I don't see how hard it is
> to simply answer an e-mail.
>
> Not that I haven't had my issues with mailing things out to people in
> the past in this synth community, and I probably seem a little
> hypocritical, but I'll be damned if I don't get anything I sell out  
> the
> door within 3 days now. It's in stock or I don't take money for it.
>
> I wouldn't order Plan B until Analogue Haven started shipping for  
> stock.
> I'm surely not going to buy a new Zer0sc, and it looks like I'll  
> have to
> stick with used or third-party MOTM parts from now on too.
>
> I don't think it's an issue of being impatient. It's being told it  
> will
> be delivered withing xxx time frame and being given excuse after  
> excuse,
> or totally ignored.
>
> I think people need to stop being afraid and post to the respective
> mailing lists if they're having communication issues. If everyone  
> feels
> they're alone then they are. Three and a half years? Come on!
>
> If I'm an asshole for posting this, so be it. Not the first time I've
> been called one, assuredly not the last either. But at least I've come
> clean what's on my mind. Sorry if that offends.
>
>
>

Being an audiophile, I deal a lot with small boutique businesses who 
make extraordinary products. Up-front payments, months or years 
delays, limited communications and optimistic deliveries are almost 
always the case. 

When you meet these boutique owners, you realize they're not really 
making money at this. I used to think if they had better business 
practices, maybe they could do much better. But after getting to 
know a few, I realize that personal profit and gain has very little 
to do with it. 

They're in it because the product is their passion. That's why they 
can offer the unique and wonderful products in the first place. For 
them this is a labor of love rather than a labor for profit. 

Plus, the relatively tiny quantities these boutique products (ZO's) 
sold, puts Cynthia's business in the economics of selling custom 
products rather than mass produced ones. This makes her business 
significantly more vulnerable to the many unpredictable delays.



--- In The_Cyndustries_List@yahoogroups.com, "Greg Martin" 
<toydesign@...> wrote:
>
> I have been patiently waiting for my Blacet format ZO since paying 
in
> full early last February (9 months).... It seems to me that 
everytime
> I (or someone else) asks about shipping dates , we receive the same
> reply..."still a few more weeks"...For the last 3 months I have 
been
> personally promised that it would arrive by the end of the month. 
What
> bothers me in all this is that I feel that we who have ordered and
> payed should be of the HIGHEST PRIORITY. It makes me somewhat
> distressed to hear that you are shipping all these other products, 
yet
> we are all still waiting for our ZO's. This would only make sense 
if
> these orders as well had been ordered and payed for longer ago than
> last February.
> I realise that this is the first item I have ever ordered from
> Cyndustries, and it was a small order at that (one module), but I 
hate
> to think that this is par for the course for the small order 
customer.
> I run a small business myself and certainly understand the 
complexity
> of problems that one has to deal with, but this is really starting 
to
> get to me....As much as I really want a ZO, it would be nice to 
have

> offered the option of a full refund. 
> 
> -Greg
>

I don't know about you Jay, but when I ask things of either Paul or Cynthia,
they reply.
Not always what I want to hear/read but they reply. Cynthia sometimes takes
a while but
it's understandable and she makes it well known to me when there is a delay
in apologetic way.
Same for Paul. All my email back and forth and in person in Paul's case has
been very professional.
not a complaint here on that...

I think many here are on the other lists and know your thoughts too, it
would be hard for me to imagine such a tight net community not having a few
cross groups and seeing other posts.

If the point is to scare the lurkers into not buying, where else are you
going to get the products? Seems very counter-productive to be biting the
hand that feeds us.
To want a product in a very professional way even to the point of appearance
and expect it to be done in one's and two's to fill a niche marketing in a
timely way, beyond my expectations.

I do know one trend, modular = obsession.   ;-) and I mean that in a very
nice way ...

I will be with you in the 3rd and 4th markets looking for MOTM items. After
all, the aging bodies who occupy the units in question will not always be
around to control the units. There will be some sales happening, rare as
some will be. Till then, I will poke and prod around with what sounds I may
for what I do with what I have at hand to do it with. Sad I am in knowing
that some of the MOTM items are going to be hard to get but that just is the
way it is right now. Nada in my power to change. So why raise such a ruckus?

dale

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----- Original Message ----- 
From: Jay

Mike Marsh wrote:

> Have you PayPal'd Paul and not received product from Paul personally?

Yep. Of course, 4 months is nothing compared to others. But I just
ordered panels and a DotCom power board adapter that was supposed to
ship for sure "within a week" of 9/10. I'm tired of waiting for the UPS
man that never shows up.

Paul S., Cynthia W., Peter G. ... I think people appreciate being told
the truth more than lying to them for months or years about shipping
dates or just completely ignoring them. I hear a lot of stories and get
e-mails, and they all seem to involve serious customer service and
shipping issues with these three suppliers. I don't see how hard it is
to simply answer an e-mail.

Not that I haven't had my issues with mailing things out to people in
the past in this synth community, and I probably seem a little
hypocritical, but I'll be damned if I don't get anything I sell out the
door within 3 days now. It's in stock or I don't take money for it.

I wouldn't order Plan B until Analogue Haven started shipping for stock.
I'm surely not going to buy a new Zer0sc, and it looks like I'll have to
stick with used or third-party MOTM parts from now on too.

I don't think it's an issue of being impatient. It's being told it will
be delivered withing xxx time frame and being given excuse after excuse,
or totally ignored.

I think people need to stop being afraid and post to the respective
mailing lists if they're having communication issues. If everyone feels
they're alone then they are. Three and a half years? Come on!

If I'm an asshole for posting this, so be it. Not the first time I've
been called one, assuredly not the last either. But at least I've come
clean what's on my mind. Sorry if that offends.

Dale (Inquisitor Betrayer) wrote:

> If the point is to scare the lurkers into not buying, where else are you
> going to get the products? Seems very counter-productive to be biting the
> hand that feeds us.

I have never tried to scare anybody from purchasing anything. My point 
is to get the lurkers who have outstanding orders which are being 
perpetually delayed or being ignored to come out and say something if 
you feel communication has broken down. Which looks to be the case.

I would buy a new Zer0sc in a heartbeat if it was guaranteed to be in 
stock and ship withing a few days of ordering. Due to what I've read on 
and off list from reliable sources, I won't be doing that any time soon. 
So maybe I'm scaring myself off? Other posters sharing their customer 
service experiences have already scared others off? Maybe I am scaring 
new customers off, because who wants to be treated like the current ones 
are?

I think I'll let this subject lie as it is because there is nothing I 
can do to help at this point. I'm just sort of rambling on.

"if he decided to sell his original 5-U modules 
> through Analogue Haven, I would immediately get me a huge batch!"

Then are you also willing to pay that additional middle-man mark-up? 
I'll bet if you offered Paul an additional 50% cash for each module, 
your order would immediately go to the top of the queue!

Remember, someone has to *pay* upfront for the stocking investment – 
it's not free. If it's not Paul, then it's Shawn and he'll pass the 
burden on to you to stay in business. 

The reason you can get the ZO at this amazingly bargain price is 
because you buy direct from the vendor and the vendor has only a 
minimal stocking investment to recoup. Instead, the consumer pays 
the unpredictable waiting time instead. Many appreciate that 
tradeoff.


--- In The_Cyndustries_List@yahoogroups.com, "cuari7" 
<diaz.jesus@...> wrote:
>
> In my personal experience, Paul S. never took $$$ from my CC until 
he 

> was ready to ship, but the fact that he didn't  does not make the 
> frustration much lower (at least for me, I guess).
> 
> I gotta tell you, if he decided to sell his original 5-U modules 
> through Analogue Haven, I would immediately get me a huge batch!
> Going through Shawn cleary et al makes it a totally different 
> experience.
> 
> Hint, hint, Cynthia..................
>

--- In The_Cyndustries_List@yahoogroups.com, "laryn91" <caymus91@...> 
wrote:
>
 
> Then are you also willing to pay that additional middle-man mark-up?

Absolutely. Yes. No sweat.
 
> I'll bet if you offered Paul an additional 50% cash for each module, 
> your order would immediately go to the top of the queue!

Really? Nah.... I doubt it. I would have done it, though.

Anyway, I've focused a lot of my energy on my Voyager instead. I still 
look forward to my ZO. Hopefully soon......

cyndustries emails are amazing and unique.  I have friends that use 
them and they are their favourite modules in their systems.  I just 
want to get mine before it's 4th anniversary.  I understand the side 
effects of buying boutique gear (my tube guitar and keyboard amps 
are all made to order and my synths have been customised), both 
positive & negative.  my intention for posting wasn't to scare 
anybody off.  It was just frustration with not getting any replies 
to recent emails and the unrealistic "it's nearly ready" in the 
infrequent emails I received previously. the length of the delay in 
getting my modules hopefully is unique.  

all the best

Richard

--- In The_Cyndustries_List@yahoogroups.com, Jay <groups@...> wrote:
>
> Dale (Inquisitor Betrayer) wrote:
> 
> > If the point is to scare the lurkers into not buying, where else 
are you
> > going to get the products? Seems very counter-productive to be 
biting the
> > hand that feeds us.
> 
> I have never tried to scare anybody from purchasing anything. My 
point 
> is to get the lurkers who have outstanding orders which are being 
> perpetually delayed or being ignored to come out and say something 
if 
> you feel communication has broken down. Which looks to be the case.
> 
> I would buy a new Zer0sc in a heartbeat if it was guaranteed to be 
in 
> stock and ship withing a few days of ordering. Due to what I've 
read on 
> and off list from reliable sources, I won't be doing that any time 
soon. 
> So maybe I'm scaring myself off? Other posters sharing their 
customer 
> service experiences have already scared others off? Maybe I am 
scaring 
> new customers off, because who wants to be treated like the 
current ones 
> are?
> 
> I think I'll let this subject lie as it is because there is 
nothing I 
> can do to help at this point. I'm just sort of rambling on.
>

My intent in posting my experience is not to "fling poo" as one poster
put it, nor was it to scare of potential customers "biting the hand
that feeds"....it was/is merely to express my frustration at the
outright deceptive timetables I have been consistently getting as to
when I will finally receive my ZO. I have purchased many items from
some very small boutique manufacturers, but never have been given what
I am beginning to believe was outright misleading info...just to keep
me happy for a few weeks...Sure, 9 months is not necessarily a
ridiculously long time to wait for an order (on the other hand, 3 1/2
years is, in my opinion, bordering on criminal). It only gets
ridiculous when one is told "4 more weeks"...then "only 4 more
weeks, I promise"...then "at least another 3 weeks". If one is at
the point where they are in over their head with orders (obviously a
sign of offering a superior product at an attractive price) then they
need to either expand their business to accomodate the newfound
success or abstain from accepting any new orders (without being
incredibly conservative about delivery dates), and not taking payment
on those orders until they are on the bench being built. Remember the
old maxim "underpromise and over-deliver"... Sure, its all well and
good to keep quiet and just be thankful that the product exists in the
first place....I was just beginning to feel that I was the lone person
being unsatisfied and it was at least comforting to hear that I am
among much company.
Sure, I definitely believe that Cynthia is offering a great product
and is most likely not getting filthy rich doing so (I doubt that she
is starving either...some people like to imply that these "boutique"
builders are similar to Mother Theresa....giving up everything in
order to do something purely for the love of it).
One last thing...One of my fears was that Cynthia was/is accelerating
certain orders and delaying others based on the fact that someone
offers some extra cash or is placing a significant order on the
understanding that they need it quickly. I can only hope that this is
not the case, as it is, in the long run, very bad business practice.
One needs to satisfy the customers that they already have before
taking on new ones. I am a self employed designer and would never
delay a job in order to do one for someone else...even if they were
offering me double my hourly rate. I may go without sleeping for a few
days in order to accomodate both, but the original job delivery date
would never slip.
Now I can only hope that I have not succeeded in pushing my order
further down the line of delivery times...

-Greg

--- In The_Cyndustries_List@yahoogroups.com, "Dale \(Inquisitor 
Betrayer\)" <dale@...> wrote:

> 
> If the point is to scare the lurkers into not buying, where else 
are you
> going to get the products? Seems very counter-productive to be 
biting the
> hand that feeds us.

With no intention to be disrrespectful of Dale, I disagree with the 
above statement. I have a hard time accepting that a true modular 
synth buff should be one who would accept/tolerate poor customer 
service out of fear of losing the source of his/her passion. These 
are enterprises that are attempting to run in a competitive market, 
so they better make themselves competitive. And honestly, the quality 
of the product is not always enough to maintain such competitiveness.

These are not "hands that feed us". 
Hell, we pay real $$$ for their stuff!

 They should be fighting four our hard-earned dollars.

If they think they are unlikely to make real profits from 
their "hobbies", then here are 2 suggestions: 

a).- Raise your prices, so you will make a profit. If the quality of 
your product AND your customer service is worthwhile, we will consume 
it. Trust me on this one. Or.....

b).- Stop doing it. There, problem solved.

Do I worry that these threads will put these companies out of 
business? No, not really. Even if it happened, there are other 
companies out there that will provide a similar product. As you know, 
the number of modular synth companies has increased markedly since 
the mid 90's, when all we had was Doepfer and Serge. More of a reason 
for them to try to optimize their products and customer service. I 
bet you Bruce Duncan or John Blacet do not lose a single minute of 
sleep worrying about having dissatisfied customers. Why? Because they 
provide an excellent product and excellent customer service.
Because they know how to be COMPETITIVE.

The law of supply and demand, people. Simple as that.

Anyway, this is meant as a comment only, and is not a direct attack 
on Cynthia. As I have mentioned before, other companies like 
Synthtech or Plan B have shown much worse customer service than what 
I have gotten from Cynthia so far....

I just want to dissipate this silly cloud of mystical, cult-like 
attitude of feverish devotion for some of these outfits, and remind 
you that they are in it as a business, and they need to treat us 
better, or else we take our bu$ine$$ somewhere else.

one thing Cynthia reminded me of that I had forgotten was that she had 
warned me that it would take forever, and I had agreed.  I'm sure 
eventually it will turn out fine.

--- In The_Cyndustries_List@yahoogroups.com, "r_a_quirk" <r_a_quirk@...> wrote:
>
> one thing Cynthia reminded me of that I had forgotten was that she had 
> warned me that it would take forever, and I had agreed.  I'm sure 
> eventually it will turn out fine.
>
no one ever mentioned "forever" to me :(

Definetlly frustrated, specially when full pament went in "because the
more peopel do full payments the faster they will start shipping they
are almost ready!" and because I did so in february when they were
expected to ship 'in a month or so' and I am still waiting. 



C,

--- In The_Cyndustries_List@yahoogroups.com, "r_a_quirk"
<r_a_quirk@...> wrote:

>
> cyndustries emails are amazing and unique.  I have friends that use 
> them and they are their favourite modules in their systems.  I just 
> want to get mine before it's 4th anniversary.  I understand the side 
> effects of buying boutique gear (my tube guitar and keyboard amps 
> are all made to order and my synths have been customised), both 
> positive & negative.  my intention for posting wasn't to scare 
> anybody off.  It was just frustration with not getting any replies 
> to recent emails and the unrealistic "it's nearly ready" in the 
> infrequent emails I received previously. the length of the delay in 
> getting my modules hopefully is unique.  
> 
> all the best
> 
> Richard
> 
> --- In The_Cyndustries_List@yahoogroups.com, Jay <groups@> wrote:
> >
> > Dale (Inquisitor Betrayer) wrote:
> > 
> > > If the point is to scare the lurkers into not buying, where else 
> are you
> > > going to get the products? Seems very counter-productive to be 
> biting the
> > > hand that feeds us.
> > 
> > I have never tried to scare anybody from purchasing anything. My 
> point 
> > is to get the lurkers who have outstanding orders which are being 
> > perpetually delayed or being ignored to come out and say something 
> if 
> > you feel communication has broken down. Which looks to be the case.
> > 
> > I would buy a new Zer0sc in a heartbeat if it was guaranteed to be 
> in 
> > stock and ship withing a few days of ordering. Due to what I've 
> read on 
> > and off list from reliable sources, I won't be doing that any time 
> soon. 
> > So maybe I'm scaring myself off? Other posters sharing their 
> customer 
> > service experiences have already scared others off? Maybe I am 
> scaring 
> > new customers off, because who wants to be treated like the 
> current ones 
> > are?
> > 
> > I think I'll let this subject lie as it is because there is 
> nothing I 
> > can do to help at this point. I'm just sort of rambling on.
> >
>

Hi, just responding:   I payed for one 'fabricated' 'MOTM' ocolator  from 
CYNTHIA ,  Its much better then any OSC  out there and got delivered quicker 
then the 310 And  300      AHHH!!!.even the    KIT or God forbid !!...you 
can also get 'fabricated' ZO'S in many styles Tres cool!!

_________________________________________________________________
Find a local pizza place, music store, museum and more�then map the best 
route!  http://local.live.com?FORM=MGA001

Cynthia,

In the following post from October 25, you stated that "We're still 
two or three weeks away from shipping the ZOs" and also "will
make a more definitave Zeroscillator shipping schedule
announcement in the next few days."

By my calculation, today is exactly 3 weeks since you made this 
post.  Unless I have missed some messages in this forum, there has 
been no Zeroscillator shipping schedule announcement.  And, I have 
not seen any posts from anyone stating that they have received their 
Zeroscillator...so I take that to mean that Zeroscillators are not 
yet shipping.

The only significant topic of discussion on this list over the past 
few weeks has been the posting on Analogue Haven's website that they 
will be selling Zeroscillators.  Their website indicates that they 
will have Zeroscillators on December 15.  That is only one month 
from today.  I really hope that you will ship all Zeroscillators 
that people have ordered from you prior to shipping any to Analogue 
Haven.  I have nothing against Analogue Haven....I have made 
purchases from them.  But, I think it would be very poor customer 
service to deliver products to your reseller prior to fulfilling 
orders that people have been waiting on (and paid for) several 
months ago.

--- In The_Cyndustries_List@yahoogroups.com, Cynthia Webster 
<cynthia.webster@...> wrote:
>
> Howdy!
> 
> We've been working quite hard at catching-up with back orders
> and building Zeroscillator assemblies.  My Father passing away,
> and then moving the entire company did put quite a strain on me and
> definitely set the company production schedule back somewhat.
> 
> With nose-to-grindstone everything is getting back on-track and
> we've resumed regular shipments again. It just took a little longer
> than I'd originally estimated, and for that I really do apologize.
> 
> After dissasembling our former module testing station at the
> oscilloscope, it seemed to take forever to get a satisfactory rig
> to test all of these modules that we've been recently building.
> We had boxes of completed modules - and no way to test them,
> so right ~there~ was one big bottleneck that took a while to work 
out.
> 
> We're still two or three weeks away from shipping the ZOs,
> orchestrating all of the different formats can be a bit 
challenging!

> In the meantime we got other orders onto the ups trucks and will
> make a more definitave Zeroscillator shipping schedule
> announcement in the next few days. 
> 
> Thanks, we're almost  almost, almost back to normal after the
> big company move, but we're just not quite there yet.
> 
> Thanks for everyone's great spirit, there's definitely a lot of
> good karma involved with the ZO project and we're whistling
> while we work!
> 
> Cynthia
>

Look, I am busy making these things for everybody.
Please knock off all of these whiny posts.
I am sincerely sorry for the delay ok, but if anyone wants
to know what is happening they can contact me directly,
I barely have time to answer occasional inquires,
let alone write personal letters to nearly (500) customers.

Here it is, we are receiving a huge batch of completed ZO
circuitboard subassemblies on or right after Thanksgiving
Weekend and at that time we will marry those subassemblies
along with the ones that we build here in house, and have
huge patch of Zeroscillators all at once. 

As they are tested, burned-in, and calibrated they will roll
off the assembly line one after another for two-weeks or so
until they are all assembled. 

As they go onto the UPS trucks, Dotcom format customers
will get their ZOs first as they've been waiting the longest,
followed by Cyndustries customers, and Analogue Haven
orders.

We have to assemble different combinations of (15) different
circuit boards to make Zeroscillators in all five flavors, and
please forgive us but this can be a daunting task mentally,
physically, and financially.  The fact that there are over
(500) different parts involved in each Zeroscillator helps to
make them precious, (and drives me a little crazy coordinating
them all)...

Please folks, we'll all be enjoying our Zeroscillators soon,
we are already back up to speed in the shop, and can handle
the flood of ZOs coming, but is is going to be several weeks
of intense Zeroscillation getting them ready to ship now,
and I implore you please, to cool it on the list here for a while.

Each batch of ZOs is like managing a NASA moon launch.

I left all of the comments up as a matter of public record
it would be very easy to scrub them all, but I am not hiding
from anything or anyone, I am very very busy coordinating
all of these elements AND working hard presently completing
our non-Zeroscillator type back orders.

After doing a miraculous job of moving the whole company,
executing my Father's estate, and adding the care of my Mother
to my responsibilities, the company now is rolling along strong
as ever, it's just that because all of this has happened silently in
the background that it seems like nothing has been happening...

The crisis is handled, it's over and we're back to work.  Please
allow us sufficient time now to get the job done.  It really means
a lot to me personally to have everyone of you completely
delighted with your Zeroscillator when you do get it.
You have my promise that it will be worth the wait.

Thanks so much

Cynthia


legravin wrote:

> Cynthia,
>
> In the following post from October 25, you stated that "We're still
> two or three weeks away from shipping the ZOs" and also "will
> make a more definitave Zeroscillator shipping schedule
> announcement in the next few days."
>
> By my calculation, today is exactly 3 weeks since you made this
> post. Unless I have missed some messages in this forum, there has
> been no Zeroscillator shipping schedule announcement. And, I have
> not seen any posts from anyone stating that they have received their
> Zeroscillator...so I take that to mean that Zeroscillators are not
> yet shipping.
>
> The only significant topic of discussion on this list over the past
> few weeks has been the posting on Analogue Haven's website that they
> will be selling Zeroscillators. Their website indicates that they
> will have Zeroscillators on December 15. That is only one month
> from today. I really hope that you will ship all Zeroscillators
> that people have ordered from you prior to shipping any to Analogue
> Haven. I have nothing against Analogue Haven....I have made
> purchases from them. But, I think it would be very poor customer
> service to deliver products to your reseller prior to fulfilling
> orders that people have been waiting on (and paid for) several
> months ago.
>
> --- In The_Cyndustries_List@yahoogroups.com 
> <mailto:The_Cyndustries_List%40yahoogroups.com>, Cynthia Webster
> <cynthia.webster@...> wrote:
> >
> > Howdy!
> >
> > We've been working quite hard at catching-up with back orders
> > and building Zeroscillator assemblies. My Father passing away,
> > and then moving the entire company did put quite a strain on me and
> > definitely set the company production schedule back somewhat.
> >
> > With nose-to-grindstone everything is getting back on-track and
> > we've resumed regular shipments again. It just took a little longer
> > than I'd originally estimated, and for that I really do apologize.
> >
> > After dissasembling our former module testing station at the
> > oscilloscope, it seemed to take forever to get a satisfactory rig
> > to test all of these modules that we've been recently building.
> > We had boxes of completed modules - and no way to test them,
> > so right ~there~ was one big bottleneck that took a while to work
> out.
> >
> > We're still two or three weeks away from shipping the ZOs,
> > orchestrating all of the different formats can be a bit
> challenging!
> > In the meantime we got other orders onto the ups trucks and will
> > make a more definitave Zeroscillator shipping schedule
> > announcement in the next few days.
> >
> > Thanks, we're almost almost, almost back to normal after the
> > big company move, but we're just not quite there yet.
> >
> > Thanks for everyone's great spirit, there's definitely a lot of
> > good karma involved with the ZO project and we're whistling
> > while we work!
> >
> > Cynthia
> >
>
>

________________________________

From: The_Cyndustries_List@yahoogroups.com on behalf of Cynthia Webster
Sent: Wed 11/15/2006 5:08 PM
To: The_Cyndustries_List@yahoogroups.com
Subject: Re: [The_Cyndustries_List] Re: Back on Schedule!



Look, I am busy making these things for everybody.
Please knock off all of these whiny posts.
I am sincerely sorry for the delay ok, but if anyone wants
to know what is happening they can contact me directly,
I barely have time to answer occasional inquires,
let alone write personal letters to nearly (500) customers.

Here it is, we are receiving a huge batch of completed ZO
circuitboard subassemblies on or right after Thanksgiving
Weekend and at that time we will marry those subassemblies
along with the ones that we build here in house, and have
huge patch of Zeroscillators all at once. 

As they are tested, burned-in, and calibrated they will roll
off the assembly line one after another for two-weeks or so
until they are all assembled. 

As they go onto the UPS trucks, Dotcom format customers
will get their ZOs first as they've been waiting the longest,
followed by Cyndustries customers, and Analogue Haven
orders.

We have to assemble different combinations of (15) different
circuit boards to make Zeroscillators in all five flavors, and
please forgive us but this can be a daunting task mentally,
physically, and financially. The fact that there are over
(500) different parts involved in each Zeroscillator helps to
make them precious, (and drives me a little crazy coordinating
them all)...

Please folks, we'll all be enjoying our Zeroscillators soon,
we are already back up to speed in the shop, and can handle
the flood of ZOs coming, but is is going to be several weeks
of intense Zeroscillation getting them ready to ship now,
and I implore you please, to cool it on the list here for a while.

Each batch of ZOs is like managing a NASA moon launch.

I left all of the comments up as a matter of public record
it would be very easy to scrub them all, but I am not hiding
from anything or anyone, I am very very busy coordinating
all of these elements AND working hard presently completing
our non-Zeroscillator type back orders.

After doing a miraculous job of moving the whole company,
executing my Father's estate, and adding the care of my Mother
to my responsibilities, the company now is rolling along strong
as ever, it's just that because all of this has happened silently in
the background that it seems like nothing has been happening...

The crisis is handled, it's over and we're back to work. Please
allow us sufficient time now to get the job done. It really means
a lot to me personally to have everyone of you completely
delighted with your Zeroscillator when you do get it.
You have my promise that it will be worth the wait.

Thanks so much

Cynthia

legravin wrote:

> Cynthia,
>
> In the following post from October 25, you stated that "We're still
> two or three weeks away from shipping the ZOs" and also "will
> make a more definitave Zeroscillator shipping schedule
> announcement in the next few days."
>
> By my calculation, today is exactly 3 weeks since you made this
> post. Unless I have missed some messages in this forum, there has
> been no Zeroscillator shipping schedule announcement. And, I have
> not seen any posts from anyone stating that they have received their
> Zeroscillator...so I take that to mean that Zeroscillators are not
> yet shipping.
>
> The only significant topic of discussion on this list over the past
> few weeks has been the posting on Analogue Haven's website that they
> will be selling Zeroscillators. Their website indicates that they
> will have Zeroscillators on December 15. That is only one month
> from today. I really hope that you will ship all Zeroscillators
> that people have ordered from you prior to shipping any to Analogue
> Haven. I have nothing against Analogue Haven....I have made
> purchases from them. But, I think it would be very poor customer
> service to deliver products to your reseller prior to fulfilling
> orders that people have been waiting on (and paid for) several
> months ago.
>
> --- In The_Cyndustries_List@yahoogroups.com <mailto:The_Cyndustries_List%40yahoogroups.com>  
> <mailto:The_Cyndustries_List%40yahoogroups.com>, Cynthia Webster
> <cynthia.webster@...> wrote:
> >
> > Howdy!
> >
> > We've been working quite hard at catching-up with back orders
> > and building Zeroscillator assemblies. My Father passing away,
> > and then moving the entire company did put quite a strain on me and
> > definitely set the company production schedule back somewhat.
> >
> > With nose-to-grindstone everything is getting back on-track and
> > we've resumed regular shipments again. It just took a little longer
> > than I'd originally estimated, and for that I really do apologize.
> >
> > After dissasembling our former module testing station at the
> > oscilloscope, it seemed to take forever to get a satisfactory rig
> > to test all of these modules that we've been recently building.
> > We had boxes of completed modules - and no way to test them,
> > so right ~there~ was one big bottleneck that took a while to work
> out.
> >
> > We're still two or three weeks away from shipping the ZOs,
> > orchestrating all of the different formats can be a bit
> challenging!
> > In the meantime we got other orders onto the ups trucks and will
> > make a more definitave Zeroscillator shipping schedule
> > announcement in the next few days.
> >
> > Thanks, we're almost almost, almost back to normal after the
> > big company move, but we're just not quite there yet.
> >
> > Thanks for everyone's great spirit, there's definitely a lot of
> > good karma involved with the ZO project and we're whistling
> > while we work!
> >
> > Cynthia
> >
>
>

Hmm, sorry for the blank post if you got one. In any case,
 
Cynthia,
 
To quote another wise fellow - "We are not worthy." I might have had a different reaction with your first paragraph, but it is evident from your subsequent post that you are the real deal (not that I ever had any doubts), and I felt the only issue has been communications, not trust. And under the circumstances you have had to deal with, and the fact that you aren't IBM or Microsoft, stuff happens. But now that I think about it, I've been waiting for Vista for much longer than my Zeroscillator. And I worked for IBM and their promises were bull half the time. So I hope everyone can wait just a tad more.
 
regards,
 
John

________________________________

From: The_Cyndustries_List@yahoogroups.com on behalf of Cynthia Webster
Sent: Wed 11/15/2006 5:08 PM
To: The_Cyndustries_List@yahoogroups.com
Subject: Re: [The_Cyndustries_List] Re: Back on Schedule!



Look, I am busy making these things for everybody.
Please knock off all of these whiny posts.
I am sincerely sorry for the delay ok, but if anyone wants
to know what is happening they can contact me directly,
I barely have time to answer occasional inquires,
let alone write personal letters to nearly (500) customers.

Here it is, we are receiving a huge batch of completed ZO
circuitboard subassemblies on or right after Thanksgiving
Weekend and at that time we will marry those subassemblies
along with the ones that we build here in house, and have
huge patch of Zeroscillators all at once. 

As they are tested, burned-in, and calibrated they will roll
off the assembly line one after another for two-weeks or so
until they are all assembled. 

As they go onto the UPS trucks, Dotcom format customers
will get their ZOs first as they've been waiting the longest,
followed by Cyndustries customers, and Analogue Haven
orders.

We have to assemble different combinations of (15) different
circuit boards to make Zeroscillators in all five flavors, and
please forgive us but this can be a daunting task mentally,
physically, and financially. The fact that there are over
(500) different parts involved in each Zeroscillator helps to
make them precious, (and drives me a little crazy coordinating
them all)...

Please folks, we'll all be enjoying our Zeroscillators soon,
we are already back up to speed in the shop, and can handle
the flood of ZOs coming, but is is going to be several weeks
of intense Zeroscillation getting them ready to ship now,
and I implore you please, to cool it on the list here for a while.

Each batch of ZOs is like managing a NASA moon launch.

I left all of the comments up as a matter of public record
it would be very easy to scrub them all, but I am not hiding
from anything or anyone, I am very very busy coordinating
all of these elements AND working hard presently completing
our non-Zeroscillator type back orders.

After doing a miraculous job of moving the whole company,
executing my Father's estate, and adding the care of my Mother
to my responsibilities, the company now is rolling along strong
as ever, it's just that because all of this has happened silently in
the background that it seems like nothing has been happening...

The crisis is handled, it's over and we're back to work. Please
allow us sufficient time now to get the job done. It really means
a lot to me personally to have everyone of you completely
delighted with your Zeroscillator when you do get it.
You have my promise that it will be worth the wait.

Thanks so much

Cynthia

legravin wrote:

> Cynthia,
>
> In the following post from October 25, you stated that "We're still
> two or three weeks away from shipping the ZOs" and also "will
> make a more definitave Zeroscillator shipping schedule
> announcement in the next few days."
>
> By my calculation, today is exactly 3 weeks since you made this
> post. Unless I have missed some messages in this forum, there has
> been no Zeroscillator shipping schedule announcement. And, I have
> not seen any posts from anyone stating that they have received their
> Zeroscillator...so I take that to mean that Zeroscillators are not
> yet shipping.
>
> The only significant topic of discussion on this list over the past
> few weeks has been the posting on Analogue Haven's website that they
> will be selling Zeroscillators. Their website indicates that they
> will have Zeroscillators on December 15. That is only one month
> from today. I really hope that you will ship all Zeroscillators
> that people have ordered from you prior to shipping any to Analogue
> Haven. I have nothing against Analogue Haven....I have made
> purchases from them. But, I think it would be very poor customer
> service to deliver products to your reseller prior to fulfilling
> orders that people have been waiting on (and paid for) several
> months ago.
>
> --- In The_Cyndustries_List@yahoogroups.com <mailto:The_Cyndustries_List%40yahoogroups.com>  
> <mailto:The_Cyndustries_List%40yahoogroups.com>, Cynthia Webster
> <cynthia.webster@...> wrote:
> >
> > Howdy!
> >
> > We've been working quite hard at catching-up with back orders
> > and building Zeroscillator assemblies. My Father passing away,
> > and then moving the entire company did put quite a strain on me and
> > definitely set the company production schedule back somewhat.
> >
> > With nose-to-grindstone everything is getting back on-track and
> > we've resumed regular shipments again. It just took a little longer
> > than I'd originally estimated, and for that I really do apologize.
> >
> > After dissasembling our former module testing station at the
> > oscilloscope, it seemed to take forever to get a satisfactory rig
> > to test all of these modules that we've been recently building.
> > We had boxes of completed modules - and no way to test them,
> > so right ~there~ was one big bottleneck that took a while to work
> out.
> >
> > We're still two or three weeks away from shipping the ZOs,
> > orchestrating all of the different formats can be a bit
> challenging!
> > In the meantime we got other orders onto the ups trucks and will
> > make a more definitave Zeroscillator shipping schedule
> > announcement in the next few days.
> >
> > Thanks, we're almost almost, almost back to normal after the
> > big company move, but we're just not quite there yet.
> >
> > Thanks for everyone's great spirit, there's definitely a lot of
> > good karma involved with the ZO project and we're whistling
> > while we work!
> >
> > Cynthia
> >
>
>

Hey Guys!

I don't know what this is all about,
but you can write to me directly and even call me on the phone.
(310 ) ----------    573   -------------------------1936

Cynthia

cynthia.webster@gte.net


Jay wrote:

>
> Mike Marsh wrote:
>
> > Have you PayPal'd Paul and not received product from Paul personally?
>
> Yep. Of course, 4 months is nothing compared to others. But I just
> ordered panels and a DotCom power board adapter that was supposed to
> ship for sure "within a week" of 9/10. I'm tired of waiting for the UPS
> man that never shows up.
>
> Paul S., Cynthia W., Peter G. ... I think people appreciate being told
> the truth more than lying to them for months or years about shipping
> dates or just completely ignoring them. I hear a lot of stories and get
> e-mails, and they all seem to involve serious customer service and
> shipping issues with these three suppliers. I don't see how hard it is
> to simply answer an e-mail.
>
> Not that I haven't had my issues with mailing things out to people in
> the past in this synth community, and I probably seem a little
> hypocritical, but I'll be damned if I don't get anything I sell out the
> door within 3 days now. It's in stock or I don't take money for it.
>
> I wouldn't order Plan B until Analogue Haven started shipping for stock.
> I'm surely not going to buy a new Zer0sc, and it looks like I'll have to
> stick with used or third-party MOTM parts from now on too.
>
> I don't think it's an issue of being impatient. It's being told it will
> be delivered withing xxx time frame and being given excuse after excuse,
> or totally ignored.
>
> I think people need to stop being afraid and post to the respective
> mailing lists if they're having communication issues. If everyone feels
> they're alone then they are. Three and a half years? Come on!
>
> If I'm an asshole for posting this, so be it. Not the first time I've
> been called one, assuredly not the last either. But at least I've come
> clean what's on my mind. Sorry if that offends.
>
>

Whoops!   
Please, ~nevermind~  here I am answering an email...
from three years ago! lol!

Resolved!


Cynthia

http://www.cyndustries.com/


Cynthia Webster wrote:

>
> Hey Guys!
>
> I don't know what this is all about,
> but you can write to me directly and even call me on the phone.
>
>
> Cynthia
>
> cynthia.webster@gte.net <mailto:cynthia.webster%40gte.net>
>
> Jay wrote:
> >
> > Mike Marsh wrote:
> >
>
> >
>
>