The Cyndustries List

Mike Marsh wrote:

> Have you PayPal'd Paul and not received product from Paul personally?

Yep. Of course, 4 months is nothing compared to others. But I just 
ordered panels and a DotCom power board adapter that was supposed to 
ship for sure "within a week" of 9/10. I'm tired of waiting for the UPS 
man that never shows up.

Paul S., Cynthia W., Peter G. ... I think people appreciate being told 
the truth more than lying to them for months or years about shipping 
dates or just completely ignoring them. I hear a lot of stories and get 
e-mails, and they all seem to involve serious customer service and 
shipping issues with these three suppliers. I don't see how hard it is 
to simply answer an e-mail.

Not that I haven't had my issues with mailing things out to people in 
the past in this synth community, and I probably seem a little 
hypocritical, but I'll be damned if I don't get anything I sell out the 
door within 3 days now. It's in stock or I don't take money for it.

I wouldn't order Plan B until Analogue Haven started shipping for stock. 
I'm surely not going to buy a new Zer0sc, and it looks like I'll have to 
stick with used or third-party MOTM parts from now on too.

I don't think it's an issue of being impatient. It's being told it will 
be delivered withing xxx time frame and being given excuse after excuse, 
or totally ignored.

I think people need to stop being afraid and post to the respective 
mailing lists if they're having communication issues. If everyone feels 
  they're alone then they are. Three and a half years? Come on!

If I'm an asshole for posting this, so be it. Not the first time I've 
been called one, assuredly not the last either. But at least I've come 
clean what's on my mind. Sorry if that offends.