The Cyndustries List

Being an audiophile, I deal a lot with small boutique businesses who 
make extraordinary products. Up-front payments, months or years 
delays, limited communications and optimistic deliveries are almost 
always the case. 

When you meet these boutique owners, you realize they're not really 
making money at this. I used to think if they had better business 
practices, maybe they could do much better. But after getting to 
know a few, I realize that personal profit and gain has very little 
to do with it. 

They're in it because the product is their passion. That's why they 
can offer the unique and wonderful products in the first place. For 
them this is a labor of love rather than a labor for profit. 

Plus, the relatively tiny quantities these boutique products (ZO's) 
sold, puts Cynthia's business in the economics of selling custom 
products rather than mass produced ones. This makes her business 
significantly more vulnerable to the many unpredictable delays.



--- In The_Cyndustries_List@yahoogroups.com, "Greg Martin" 
<toydesign@...> wrote:
>
> I have been patiently waiting for my Blacet format ZO since paying 
in
> full early last February (9 months).... It seems to me that 
everytime
> I (or someone else) asks about shipping dates , we receive the same
> reply..."still a few more weeks"...For the last 3 months I have 
been
> personally promised that it would arrive by the end of the month. 
What
> bothers me in all this is that I feel that we who have ordered and
> payed should be of the HIGHEST PRIORITY. It makes me somewhat
> distressed to hear that you are shipping all these other products, 
yet
> we are all still waiting for our ZO's. This would only make sense 
if
> these orders as well had been ordered and payed for longer ago than
> last February.
> I realise that this is the first item I have ever ordered from
> Cyndustries, and it was a small order at that (one module), but I 
hate
> to think that this is par for the course for the small order 
customer.
> I run a small business myself and certainly understand the 
complexity
> of problems that one has to deal with, but this is really starting 
to
> get to me....As much as I really want a ZO, it would be nice to 
have
> offered the option of a full refund. 
> 
> -Greg
>