Bc2000 (for the BCF2000 & BCR2000)

Hi, this is an update on an old post just because it may help other
users if they get issues like mine and search the usergroup.

As detailed below my BCR experience was hellish, I lost USB connection
all the time and although I tried many things to resolve it, all
failed. After 11 months of swapping cables, drivers, different
computers, and even re-installing an operating system .. I sent the
unit back to Behringer.

The replacement has been with me for about 50 days now and has worked
perfectly all the time, every time. So it seems that it was a hardware
issue, an odd one, but that's what it seems to have been.

So if anyone else has issues, especially with maintaining a USB
connection and finds themselves swapping drivers for a [Generic USB
Audio Device], wondering if it is their computer, or OS ... just
consider that it really may be broken. Contact Behringer support and
describe the steps you have taken. I spent far too long on this issue
when I could have been having fun.

Thanks to Behringer who dealt with the support issue smoothly and
painlessly, and secondly thank god, because it actually works now!! ;)


all the best - Angstrom


--- In bc2000@yahoogroups.com, "rpcfender" <rpcfender@...> wrote:
>
> Hi Angstrom
> 
> > I thought I would try another cable as you suggest, but at the same
> > time  I decided to try a different USB port on my PC, the two front
> > usb sockets come from a separate header on the motherboard. This is
> > where it got interesting.
> 
> It seems that  each USB port is thought of as different connection and
> the driver when installed seem to link to the USB port that the BCR was
> attached to.
> Connecting to a different USB port means that the driver is re-installed
> (perhaps automatically in your case) to that port ie a clean driver
> installation.
> 
> Try connecting to the old USB port and, assuming XP,  right click My
> Computer , select Properties, select Hardware tab, select Device
> manager, select Sound, Video and Game Controllers.
> There should be an entry "B-Control Midi (10/19/2005,1.2.1.3)"
> (This is the version that you should have. You could disconnect the BCR
> and connect to the front USB and see if it is the same driver - you
> shouldn't have to reboot)
> 
> 
> Right click this bad entry and select Uninstall.
> 
> After finishing the uninstall reboot your computer with the BCR off.
> Turn it on and the driver should reinstall. Check with Device Manager.
> 
> >
> > On the frontal sockets with the new cable - connection was not lost,
> > even after leaving it alone for an hour. It behaved fine.
> 
> So at least you a solution. Excellent!
> 
> 
> > I then tried the new cable on the old (rear sockets) and connection
> > was lost after a short time. So the problem appeared to be the rear PC
> > USB sockets.
> >
> > I then tried the OLD cable on the front sockets.
> > Right now, after 30 minutes, with the old cable on the front USB port
> > the BCR  is still working fine.
> >
> >
> > My current hypothesis is that the four rear  PC USB sockets  are
> > either not providing enough power,
> I don't think the BCR draws very much power from the USB - only signal
> level
> > which would be odd as windows
> > device manager reports them as OK. 3 of the 4 rear ports are  used by
> > keyboard, mouse and Wacom tablet   (number 4 being the BCR)
> >
> >
> > So, it's either a power issue, or there is a strange programmatic
> > interrupt or interference with the other drivers on that port somehow.
> > Whether that is because of the mouse or the Wacom, I'm not sure.
> >
> > My next steps : I
> > 'm going to try a bit of brutal restarting of My PC now that the BCR
> > seems to be communicating OK via the front ports, as restarting the PC
> >  has historically triggered some changes in behaviour - sometimes bad
> > sometimes good.  If the BCR can stay communicating via those front
> > ports after a few restarts I will simply use it via the front ports.
> > I've been struggling with this for 3 months!
> 
> Sounds like you are on the the home straight.
> 
> Let us know how you get on
> 
> All the best
> 
> Royce
>