Bc2000 (for the BCF2000 & BCR2000)

Frankly, I've received nothing but great support from Behringer across
several different products. As an example, I had purchased a BCA2000
that didn't work. I sent it to them for a warrantee swap and because
it was a discontinued product, they allowed me to exchange it for a
different product of equal value. They have sent me early releases of
drivers and their suggested support processes have been thorough. 

I have used email and phone support, and although they might be slow
to answer, they have always helped me.

-Mike Jones

--- In bc2000@yahoogroups.com, "Ceedjay chez Free" <cubaseisbest@...>
wrote:
>
> Hi !
> 
> > Strange though that should they stop supporting already paying
> > customers?
> 
> To be honest, I don't think Behringer got a reputation through their
support 
> of paying customers. Once you got the product, they don't care.
Shame for 
> such a big company in the small world of studio products
manufacturers. On 
> the other hand, to get such low prices, they have to cut the costs down 
> somewhere. They obviously chose to cut down on customer support and
R and D 
> (there is no R and D at Behringer, they just basically copycat
products, 
> usually). Sometimes, though, you "fall" on a rep who really cares about 
> public relations and customer support. I was in this situation when
the BCF 
> 2000 was released. Unfortunately, as you might have guessed, the guy
left 
> behringer a few months after I met him (over the Internet) and was
hired by 
> another company (another German company with  a VERY good customer
support, 
> but much higher prices, starts with en R, ends with an E, with an M 
> somewhere in the middle, ah ah !).
> 
> This is sad for those who believed in the potential of these
controllers. 
> They were already good for the bang, but could have been even better.
> 
> Cheers.
> Jay.
>