Datacolor User to User Support Group.

I'm not sure what to do next. My profiles just aren't matching my monitor,
despite repeated
calibrations of both monitor and printer. I recently figured out the calibration
of the printfix
device is supposed to be done on the white thing in the mount, not the white
square on the
test print, but that hasn't seemed to help much. The prints are not matching the
soft proofs
either. They are darker, usually, and the color is off.

I have also noticed I can't seem to select the papers I want to use in the
pulldown menus--
namely, the Epson archival matte and premium glossy photo paper. Neither will
select, but on
the matte I get some strange window popping up behind that seems to be a bug or
something.

the nozzles are all fine. monitor is at 6500k, 2.2, on a Mac. I've set the
luminance for around
100, I think, though the numbers seem to want to roam a bit when I'm trying to
calibrate.

can anyone help?