Datacolor User to User Support Group.

--- In colorvision_group@yahoogroups.com, CDTobie@... wrote:
> Lets see, in the last week we have, with no obligation, given you a
free copy 
> of our new software, to use with your older device. Thats more than
you would 
> get from anyone else in the industry. And we'll upgrade you to a
dual binary 
> version once it ships as well. I'd say your comfort level with your
choice 
> should be pretty high.

Thank you for clarifying that. You may want to consider publishing
this information on your website - a reasonable assumption on the part
of a prospective purchaser or current user is that if you are keeping
mum, you don't plan on doing anything about it.

I understand challenges of programming for multiple platforms and
trying to keep code base the same - I have owned PCs and Macs for 20
years and have programmed on both platforms professionally and for
fun. You may have excellent color programmers, but it is still irksome
when things are done "wrong". For example, why are preferences saved
in the same folder as the app? What happens when current user doesn't
have rights to the installation folder? It should be in
~/Library/Preferences/. When a sophisticated user looks at it, they
have a perception that it is put together less then properly,
regardless of whether it ultimately produces good profiles or not.
While I've seen a lot worse, I believe this is one of the areas where
you could make your products stand out - I haven't seen anything
particularly impressive from the competition either.

Where do we stand on support for bugs in current version in
Spyder2PRO? It doesn't seem that calibrating works with imported
curves, at least under Rosetta. I assume few of your users care for
that feature since nobody on the list said it works or doesn't work
for them. I am also able to lock the interface by some combination of
going half way through "wizard" interface, and pulling and dismissing
one or two of dialog boxes from menus, at which point the buttons stop
responding (and get a "funny" bugged look... a lighter gray rectangle
appears bellow rounded buttons and clicks are not recognized any more
- have to kill the app). If you care to fix it, I could probably
figure out the exact sequence of events next time I use it. If you are
interested in crash report from calibrating with custom curve loaded,
you can see it here: http://www.cognistudio.com/spyder2pro_crash.txt
although by looking at it, it seems any useful info is hidden behind
layers of Rosetta - and this is where my concern about PPC vs Intel
started - wondering whether it would simply work if it were compiled
as a Universal Binary. You did indicate that it worked when you tested
it some time ago - don't have your exact statement handy, but it
sounded like it may have been before Mac Intel switch?