Datacolor User to User Support Group.

Spoken like a true Mac user, misspellings and all <VBG>.......

pjs
"kansas - the flat & happy state"
Fine Art Prints by Patrick
Digital Reproduction of Original Fine Art
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no habla mac :-)


-----Original Message-----
From: marko.mili
Sent: Monday, October 22, 2007 11:38 PM
To: colorvision_group@yahoogroups.com
Subject: [colorvision_group] Re: Upgrade Program?


If a user said that my app was crashing (I originally brought up this
problem on Aug 31 in
a post titled "Linear Grayscale crash in Spyder2PRO", and didn't immediately
try to
continue to discuss it, since I had just received your product 2 days prior
and was still
trying to figure out details of its operation), my response woldn't be
simply that we tested
it and it works, implying that it is user's problem. If I were then told
that it is confirmed to
crash on 2 different computers while performing a particular function, I
would think that it
may very well be an actual problem and ask for more info or direct the user
to other
channels. An opportunity lost, perhaps.

This, after all, is a public forum for discussion about colorvision
products, and I see it as
perfectly appropriate to point out warts and gems alike. My objectives,
along with most
other participants here I suspect, are to enhance my own use of the product,
try to benefit
others by conveying my experiences with it, and even simply to satisfy
curiosity about the
products for no immedate practical benefit. Frankly, as a user I can't
imagine many
situations where I would feel I ought to keep this private, and if my
conclusions are
uninformed, wrong, or even outright stupid, I expect someone will offer a
correction. I can
fully appreciate that you would rather have critical conversations not take
place, and the
great thing about the Internet is that you can decline to participate in
them, as you have
chosen.

Cheers.