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Message

[colorvision_group] Re: Spectro driver download

2007-11-04 by David Miller

>Correct,
>
>The spectro isn't showing up after installing Spyder3 print. Yes I've
>rebooted since installing it.
>
>The device manager shows a Color Mouse III device with a question
>mark. I assumed that device is the spectro, since it goes away when I
>unplug the spectro.
>
>Any other ideas?
>
>Derek
>

Yes, you may have to go through an additional step to clean your system
of any old vestiges of the previous driver. There's a procedure to do this;
not many people have this problem, but it's possible for it to occur (it's
a Windows-only thing).

Email me off-list at davem@... and I'll put you in touch with
someone at Datacolor who can lead you through the steps tomorrow; that should
get everything working for you again.

Best regards,

-- 
David Miller
Senior Software Developer, Digital Color Solutions
ColorVision

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