Datacolor User to User Support Group.

On Jun 20, 2008, at 3:55 PM, John wrote:

> --- In colorvision_group@yahoogroups.com, "John" <firewoodtech@...>  
> wrote:
> >
> > I have just sent an email to David regarding this matter.
> >
> > Thank you.
> >
> Well, almost a week and no reply yet..... so much for support.
>
> Thank you
>
>

But I -did- reply to your email. (Not here on the list, but I issued
a personal reply to you).

Sounds like a junk email filter, but anyway: here's what I wrote back
(personally) on June 16, 2008, at 10:34 AM EDT. (This was in the
morning on Father's Day here in the U.S.), in response to your posting
here on the list, and email the day before, on Saturday.

(I sent this email to you at firewoodtech@..., and the original  
text
of your email appears at the top):

*******


On Jun 15, 2008, at 10:53 AM, John wrote:

> Hi David
>
> My co-worker dropped the 1005 spectrocolorimeter from my desk onto the
> floor. I try to test it by measuring a 225 patch target and its seem
> to produce a profile with very blocked shadow prints which is not  
> before.
>
> I am not sure if its broken.... are there some tests that I can try
> myself to see if the device is working within spec. before sending  
> to Datacolor.
>
> Thank you
> John
>
> p.s. I am using Spyder3Print 3.5b8
>

John,

The easiest test is simply going to be: measure a target print, start  
to finish,
and then send me a copy of the measurement file (use the File:Open  
Data command to
open the folder that contains the measurement files - they're all  
small text files
with .xml extensions).

I can tell you if the measurements look good, or not. Make sure it's  
one that
you've made AFTER the spectro was dropped.

Also, you can also include an older measurement file that you've  
already built a profile
from, if you like, as a point of reference. (If so, make sure it's for  
the same printer,
and with the same paper that you're using now)

Best regards,


David Miller
Senior Software Developer, Digital Color Solutions
Datacolor