Datacolor User to User Support Group.

>>cdtobie <CDTobie@...>: Well, to do this for both Pro and Elite
(which has a lot more possible paths) would be a huge undertaking

I realize that it would likely be complicated given the variety of
monitors and OS's but I do think a somewhat generic approach would be
reasonable and having spent most of my life looking at mac screen
shots when I'm pc based (and lived to tell the tale another day), I do
think your "no, XP users are not willing to go by Vista shots, etc" is
a bit of a fallacy--with the caveat that the basic functionality is
the same/similar.

Another approach would be to provide the info as a PDF document rather
than as part of the software--a white paper so to speak--supplied on
the installation CD and available on the website would allow for
greater flexibility in its creation (and updating) in that it could be
written once in one language and then perhaps more easily translated
to other languages. 

Documentation is crucial not only for your users but also because as a
company it is a way to display to both your current users/customers
and to *potential* customers that it is important to the company to
help users use the company's products. It makes for satisfied and
happy customers who will then recommend these products to others which
increases the company's bottom line. 

While I appreciate your sharing the difficulties involved, to be
perfectly frank, blowing off things like my observations about
accessible videos or this process overview by citing how much work is
invovled leads to (what I hope is a mistaken) impression about the
overall quality of a company's products--if the company is not willing
to invest in their customers, then why should the customer invest in
the company?

Thank you for your time...

Terrie
http://tlbtlb.com/
tlbtlb@mail.com