Datacolor User to User Support Group.

On Jul 12, 2009, at 11:35 PM, Bob Petruska wrote:

> I'm using Windows Vista SP2 and when using my photo editing programs
> Nikon NX2 or Photoshop CS4 and about to print, the program crashes
> sometimes.  When it does just my Spyder3Print  ICC profiles disappear
> from the windows/system32/spool/drivers/color location.  All other
> ICC profile remain intact.  I was lucky to retrieve these lost
> profiles (10 profiles) from a backup and saved them to a disc to use
> each time this strange thing happens.  This has taken place a few
> times over the last few months.
>
> I can see an application crashing, but to permanently erase the
> profiles from the windows profile directory just doesn't seem right.
>
> Any suggestions?

Not sure you are lucky to save profiles that are crashing your  
computer. If, for some reason, a profile or more than one profile,  
become corrupted, usually due to disk errors, then you should delete  
it, (ideally delete all profiles except the required sRGB one), and  
start over. Starting over doesn't take long, it just means reprofiling  
your displays, which you should do every month anyways, and rebuilding  
any printer profiles from the measurement set that they were built  
from initially. On the Mac you can check that profiles are okay using  
the ColorSync Profile Tool, but there is no OS-provided equivalent  
under Windows.

Oh, and keep good backups of your data, as you may be seeing early  
signs of disk issues...

C. David Tobie
Global Product Technology Manager
Digital Imaging & Home Theater
CDTobie@...