Datacolor User to User Support Group.

On Oct 28, 2009, at 11:34 AM, bwinkjet wrote:

> Hi,
> I upgraded to a new computer with Windows 7, 64 bit. After  
> installing Spyder3Print all works well except the patches do not  
> show up on screen when either trying to read new ones or check old  
> readings. I note the program is installed in x86 programs, rather  
> than programs. I assume the problem is Spyder3Print is 32 bit and  
> will not run correctly on a 64 bit platform. (I can still make  
> profiles using data migrated to the new installation) Can anyone  
> confirm this is the issue and if so, is there any plan for a 64 bit  
> upgrade anytime soon? Thanks.
> Paul Hathaway
>
>
>

Paul,

64-bit compatibility isn't a problem; the 4.0.1 software should work  
correctly
both ways.

Try uninstalling the software and installing it again; see if that  
clears it up.
I think I can recall one other person who had this problem a few weeks  
ago,
and that was the solution. If that still doesn't help, open a new  
support ticket
about it and I'll work on it with you there.


David Miller
Senior Software Developer, Digital Color Solutions
Datacolor