Datacolor User to User Support Group.

This is running on a Win 7 64x machine. 

Is there a chance that submitting this as a support ticket would do me any good? Maybe if there were someone who could talk me through this by phone, that would uncover whatever is preventing me from seeing those screens where brightness and contrast can be adjusted.

Another possibility - Would it help at all for me to relate the very different way my copy of Elite seems to measure? FWIW - here it is: After the Welcome screen, the Select Workflow screen, and the color temp adjustment screen, it goes directly to the Colibration screen, with no screens for adjustment of brightness or contrast. Once the sensor has been positioned, it briefly measures black, then white, then very briefly measures a mid-range red, then midrange green, then midrange blue. It does not measure any gradations of colors. All that takes about 20-25% of the measuring time. Next it goes through a long series of grays, then "refining white point", and finally a series of grays again. At this point, the "finish" button appears and the program asks for a name of the new monitor profile/calibration.

I guess I'm grasping at straws here. The monitor needs replacement, but at the moment I don't have a program which could create a valid monitor calibration. I'd like to continue using the Spyder3Elite if that's possible.


Bill


--- In datacolor_group@yahoogroups.com, Cdtobie <CDTobie@...> wrote:
> Not sure what other factor could be involved.