Datacolor User to User Support Group.

I've been using Spyder3 Elite to profile my HP 2065 LCD monitor. I last profiled this monitor in March 2010. Since then, profile checks have indicated that there is no need to re-profile. The agreement between monitor appearance and print appearance has not changed as far as I could tell. Even so, perhaps foolishly, today I decided to re-profile the montor anyway.

Ambeint lighting was Moderate, as it is every time I print or edit photos.

Using the monitor controls, I re-set the brightness and contrast of the monitor and then proceded to attempt to re-profile. I was surprised to see that the previously available screens for adjustment of brightness and contrast are not visible. I don't know how to access them again.

To check the brightness another way, I used  Tools/Colorimeter to check the candelas of the screen. They were at 68 - very low. I readjusted the monitor controls to the settings they'd had just before I attempted the re-calibration. Candelas were now 88. I readjusted brightness to the maximum possible, and caldelas were then 100.

When I made that monitor calibration back in March, candelas were at 120, so something has gone very wrong. The monitor appearance itself does not seem to have changed in the past several months.

Is this a matter for a support ticket, or can someone in the group steer me back on the right course?

>>I've been using Spyder3 Elite to profile my HP 2065 LCD monitor. I last profiled this monitor in March 2010. Since then, profile checks have indicated that there is no need to re-profile. The agreement between monitor appearance and print appearance has not changed as far as I could tell.

If the checks didnt warn you about not being able to reach your target white luminance (brightness), then the only way the display could have dimmed in the mean time would be if you calibrated without a target white luminance in the first place. In older versions of Elite the default settings would not have included a brightness, newer versions do.  


>> Even so, perhaps foolishly, today I decided to re-profile the montor anyway.

Not foolish, it will force you to run the full process about every six months anyways, so you were about due. 

>>Ambeint lighting was Moderate, as it is every time I print or edit photos.

Acceptable, if a bit higher than ideal...

>>Using the monitor controls, I re-set the brightness and contrast of the monitor and then proceded to attempt to re-profile. I was surprised to see that the previously available screens for adjustment of brightness and contrast are not visible. I don't know how to access them again.

You would need to set them in Calibration Settings, of if you want something really exotic, in Advanced Settings. This may not come up if you already have a configuration chosen.  

>>To check the brightness another way, I used  Tools/Colorimeter to check the candelas of the screen. They were at 68 - very low. I readjusted the monitor controls to the settings they'd had just before I attempted the re-calibration. Candelas were now 88. I readjusted brightness to the maximum possible, and caldelas were then 100.

That display is marketed as offering 300c/m2, so if setting it to max brightness only gets you 100, that's not a good sign.  Still could calibrate at that brightness, but it would be too dim for use at Moderate lighting...

>>When I made that monitor calibration back in March, candelas were at 120, so something has gone very wrong. The monitor appearance itself does not seem to have changed in the past several months.

Well, if it can't hit 120 now, and CheckCAL was happy, you MSG have been configured for native luminance, not a targeted luminance, or you would have flunked.

>>Is this a matter for a support ticket, or can someone in the group steer me back on the right course?

See if any of this helps you. But the bottom line is that this display should be much brighter than that... Check your configurations!

C. David Tobie
Global Product Technology Manager
Digital Imaging and Home Theater
Datacolor inc. 
cdtobie@datacolor.com
www.datacolor.com

On Sep 13, 2010, at 12:27 PM, "bill_hansen20012001" <b2hansen@...> wrote:

> I've been using Spyder3 Elite to profile my HP 2065 LCD monitor. I last profiled this monitor in March 2010. Since then, profile checks have indicated that there is no need to re-profile. The agreement between monitor appearance and print appearance has not changed as far as I could tell. Even so, perhaps foolishly, today I decided to re-profile the montor anyway.
> 
> Ambeint lighting was Moderate, as it is every time I print or edit photos.
> 
> Using the monitor controls, I re-set the brightness and contrast of the monitor and then proceded to attempt to re-profile. I was surprised to see that the previously available screens for adjustment of brightness and contrast are not visible. I don't know how to access them again.
> 
> To check the brightness another way, I used  Tools/Colorimeter to check the candelas of the screen. They were at 68 - very low. I readjusted the monitor controls to the settings they'd had just before I attempted the re-calibration. Candelas were now 88. I readjusted brightness to the maximum possible, and caldelas were then 100.
> 
> When I made that monitor calibration back in March, candelas were at 120, so something has gone very wrong. The monitor appearance itself does not seem to have changed in the past several months.
> 
> Is this a matter for a support ticket, or can someone in the group steer me back on the right course?

CD - Thanks for this reply. I hate to admit that I don't understand everything in it, but here's my best try:

In my copy of Spyder3 Elite, there is no "Calibration Settings" choice to make. However, in "Current Settings" there's a drop-down dialog from which I can choose. The choice I made was  "2.2-6500-120-LCD default".

I dimmed down the ambient light a bit, but it was still listed as "Moderate" when I did these next maneuvers:

Now, when I re-check the *target* luminance values, I get confirmation that they are 0.38 for black luminance and 120 for white.

When I re-check the "ReCal" screen I get the following values:
current WP 0.314  0.330 luminance 102.8
previousWP 0.312  0.328 luminance 102.8
target  WP 0.313  0.329 luminance 120

black luminance is listed as 0.38, which looks like the target value.

The current and previous luminances, of course, are listed as "unacceptable" - but I'm reluctant to change the current luminance because I must have been using this same luminance when I edited my last several hundred images. I don't want to have to re-edit them all and re-print those which were printed.

I'm hoping that the answer lies in your phrase  "you MSG have been configured for native luminance, not a targeted luminance" . I don't know what MSG is. I'm guessing that even though the Colorimeter tool measured 120 candelas just after my calibration in March, it's somehow okay that it measures 102.8 now (and, on the ReCal screen, it looks like it measured 102.8 in March, even though the Colorimeter tool read 120 then. The Tools/Colorimeter tool now reads 98 to 100 candelas (several readings). Thus, the colorimeter reading has dropped way down, but the apparent brightness of the monitor hasn't changed noticeably. Could I have just misread the Colorimeter tool in March, or could I have recorded it incorrectly? What I actually recorded is "120.147" so it looks like I was seeing something specific.

Does any of the that make sense? I went ahead and re-read the color patches with the Spyder and saved the results as a new monitor profile. I haven't printed anything from that new profile yet, but as best I can tell, the brightness and color balances are the same now (in September) as they were with the monitor profile in March.

Bill Hansen





--- In datacolor_group@yahoogroups.com, C D Tobie <CDTobie@...> wrote:

>
> >>I've been using Spyder3 Elite to profile my HP 2065 LCD monitor. I last profiled this monitor in March 2010. Since then, profile checks have indicated that there is no need to re-profile. The agreement between monitor appearance and print appearance has not changed as far as I could tell.
> 
> If the checks didnt warn you about not being able to reach your target white luminance (brightness), then the only way the display could have dimmed in the mean time would be if you calibrated without a target white luminance in the first place. In older versions of Elite the default settings would not have included a brightness, newer versions do.  
> 
> 
> >> Even so, perhaps foolishly, today I decided to re-profile the montor anyway.
> 
> Not foolish, it will force you to run the full process about every six months anyways, so you were about due. 
> 
> >>Ambeint lighting was Moderate, as it is every time I print or edit photos.
> 
> Acceptable, if a bit higher than ideal...
> 
> >>Using the monitor controls, I re-set the brightness and contrast of the monitor and then proceded to attempt to re-profile. I was surprised to see that the previously available screens for adjustment of brightness and contrast are not visible. I don't know how to access them again.
> 
> You would need to set them in Calibration Settings, of if you want something really exotic, in Advanced Settings. This may not come up if you already have a configuration chosen.  
> 
> >>To check the brightness another way, I used  Tools/Colorimeter to check the candelas of the screen. They were at 68 - very low. I readjusted the monitor controls to the settings they'd had just before I attempted the re-calibration. Candelas were now 88. I readjusted brightness to the maximum possible, and caldelas were then 100.
> 
> That display is marketed as offering 300c/m2, so if setting it to max brightness only gets you 100, that's not a good sign.  Still could calibrate at that brightness, but it would be too dim for use at Moderate lighting...
> 
> >>When I made that monitor calibration back in March, candelas were at 120, so something has gone very wrong. The monitor appearance itself does not seem to have changed in the past several months.
> 
> Well, if it can't hit 120 now, and CheckCAL was happy, you MSG have been configured for native luminance, not a targeted luminance, or you would have flunked.
> 
> >>Is this a matter for a support ticket, or can someone in the group steer me back on the right course?
> 
> See if any of this helps you. But the bottom line is that this display should be much brighter than that... Check your configurations!
> 
> C. David Tobie
> Global Product Technology Manager
> Digital Imaging and Home Theater
> Datacolor inc. 
> cdtobie@...
> www.datacolor.com
> 
> On Sep 13, 2010, at 12:27 PM, "bill_hansen20012001" <b2hansen@...> wrote:
> 
> > I've been using Spyder3 Elite to profile my HP 2065 LCD monitor. I last profiled this monitor in March 2010. Since then, profile checks have indicated that there is no need to re-profile. The agreement between monitor appearance and print appearance has not changed as far as I could tell. Even so, perhaps foolishly, today I decided to re-profile the montor anyway.
> > 
> > Ambeint lighting was Moderate, as it is every time I print or edit photos.
> > 
> > Using the monitor controls, I re-set the brightness and contrast of the monitor and then proceded to attempt to re-profile. I was surprised to see that the previously available screens for adjustment of brightness and contrast are not visible. I don't know how to access them again.
> > 
> > To check the brightness another way, I used  Tools/Colorimeter to check the candelas of the screen. They were at 68 - very low. I readjusted the monitor controls to the settings they'd had just before I attempted the re-calibration. Candelas were now 88. I readjusted brightness to the maximum possible, and caldelas were then 100.
> > 
> > When I made that monitor calibration back in March, candelas were at 120, so something has gone very wrong. The monitor appearance itself does not seem to have changed in the past several months.
> > 
> > Is this a matter for a support ticket, or can someone in the group steer me back on the right course?
>

On Sep 13, 2010, at 3:42 PM, bill_hansen20012001 wrote:

> CD - Thanks for this reply. I hate to admit that I don't understand everything in it, but here's my best try:
> 
> In my copy of Spyder3 Elite, there is no "Calibration Settings" choice to make. However, in "Current Settings" there's a drop-down dialog from which I can choose. The choice I made was  "2.2-6500-120-LCD default".

Thats fine, but the default you make in an earlier version would have had no brightness value, so not set off alarms if the screen grew dimmer over time... that was one of my main points.
> 
> I dimmed down the ambient light a bit, but it was still listed as "Moderate"

Which means you work with quite a bit of light, and so will need a reasonably bright display to compete; something well above 100, at any rate.

> when I did these next maneuvers:
> 
> Now, when I re-check the *target* luminance values, I get confirmation that they are 0.38 for black luminance and 120 for white.

thats fine...
> 
> When I re-check the "ReCal" screen I get the following values:
> current WP 0.314  0.330 luminance 102.8
> previousWP 0.312  0.328 luminance 102.8
> target  WP 0.313  0.329 luminance 120


Did it have a step where it asked you to adjust your white luminance (brightness)? And when you did this, were you unable to adjust it to hit the middle of the target? And did it then warn you later that you had failed to meet your brightness target (or some geeky version of this?)
> 
> black luminance is listed as 0.38, which looks like the target value.
> 
> The current and previous luminances, of course, are listed as "unacceptable" - but I'm reluctant to change the current luminance because I must have been using this same luminance when I edited my last several hundred images. I don't want to have to re-edit them all and re-print those which were printed.

Thats a downhill slide to failure. If your display is getting dimmer and dimmer, then you'll lose your ability to see shadow detail and judge contrast, and start messing things up more and more over time. Thats why we want to have a brightness value as part of the target, so we can warn you as this happens. You have an older configuration, $400 display .Its only able to reach a third of its specified brightness, and can't reach a brightness appropriate for your viewing conditions (which are a bit of a problem themselves). I'd say its time for a new display, before you put thousands of dollars worth of time making bad adjustments to images.
> 
> I'm hoping that the answer lies in your phrase  "you MSG have been configured for native luminance, not a targeted luminance" . I don't know what MSG is.

Monosodium Glutimate... seriously, thats an iPad spell correction that missed. You MAY have been configured for native lumiance, as thats what older builds offered as the default. So no alarms would have gone off as your display dimmed over time. 

> I'm guessing that even though the Colorimeter tool measured 120 candelas just after my calibration in March, it's somehow okay that it measures 102.8 now (and, on the ReCal screen, it looks like it measured 102.8 in March, even though the Colorimeter tool read 120 then.

With a native luminance taget value, it won't ask and won't tell... which works about as well in color management as it does in the military.

> The Tools/Colorimeter tool now reads 98 to 100 candelas (several readings). Thus, the colorimeter reading has dropped way down, but the apparent brightness of the monitor hasn't changed noticeably. Could I have just misread the Colorimeter tool in March, or could I have recorded it incorrectly? What I actually recorded is "120.147" so it looks like I was seeing something specific.
Any way you cut it, your display is headed south, and unless you are willing to work in a dark room, is already too far gone to use...
> 
> Does any of the that make sense? I went ahead and re-read the color patches with the Spyder and saved the results as a new monitor profile. I haven't printed anything from that new profile yet, but as best I can tell, the brightness and color balances are the same now (in September) as they were with the monitor profile in March.


It's human nature to want to blame the Spyder, or its software. IT"S THE DISPLAY. Get a new one.

C. David Tobie
Global Product Technology Manager
Digital Imaging & Home Theater
CDTobie@...

CD - 
You asked "Did it have a step where it asked you to adjust your white luminance (brightness)?"  No, for the first time since I started using the Spyder product, there was no such step available when I tried to calibrate. That was the main thing I was trying to ask about when I started this thread.  Regardless of the need for a new monitor, I need to know what I'm doing wrong, or what I've forgotten, which won't allow me to see those screens. I've checked the user's manual and the FAQs, and if this situation is in one of those, I'm missing it there too.

Second - need for a new monitor. I can see that you're right. For the time being, I'm afraid I'll have to make do with my present monitor, an 18 month old HP 2065, which was bought directly from HP's online shopping center. My power settings put the monitor to sleep after 5 minutes except when I'm going to calibrate the monitor, so it shouldn't have worn out nearly this quickly. My "luck" with HP has sure been terrible, with two computers and now with this monitor. I guess I'm a pretty slow learner, to have chosen an HP monitor this time around.



--- In datacolor_group@yahoogroups.com, C D Tobie <CDTobie@...> wrote:

>
> 
> On Sep 13, 2010, at 3:42 PM, bill_hansen20012001 wrote:
> 
> > CD - Thanks for this reply. I hate to admit that I don't understand everything in it, but here's my best try:
> > 
> > In my copy of Spyder3 Elite, there is no "Calibration Settings" choice to make. However, in "Current Settings" there's a drop-down dialog from which I can choose. The choice I made was  "2.2-6500-120-LCD default".
> 
> Thats fine, but the default you make in an earlier version would have had no brightness value, so not set off alarms if the screen grew dimmer over time... that was one of my main points.
> > 
> > I dimmed down the ambient light a bit, but it was still listed as "Moderate"
> 
> Which means you work with quite a bit of light, and so will need a reasonably bright display to compete; something well above 100, at any rate.
> 
> > when I did these next maneuvers:
> > 
> > Now, when I re-check the *target* luminance values, I get confirmation that they are 0.38 for black luminance and 120 for white.
> 
> thats fine...
> > 
> > When I re-check the "ReCal" screen I get the following values:
> > current WP 0.314  0.330 luminance 102.8
> > previousWP 0.312  0.328 luminance 102.8
> > target  WP 0.313  0.329 luminance 120
> 
> 
> Did it have a step where it asked you to adjust your white luminance (brightness)? And when you did this, were you unable to adjust it to hit the middle of the target? And did it then warn you later that you had failed to meet your brightness target (or some geeky version of this?)
> > 
> > black luminance is listed as 0.38, which looks like the target value.
> > 
> > The current and previous luminances, of course, are listed as "unacceptable" - but I'm reluctant to change the current luminance because I must have been using this same luminance when I edited my last several hundred images. I don't want to have to re-edit them all and re-print those which were printed.
> 
> Thats a downhill slide to failure. If your display is getting dimmer and dimmer, then you'll lose your ability to see shadow detail and judge contrast, and start messing things up more and more over time. Thats why we want to have a brightness value as part of the target, so we can warn you as this happens. You have an older configuration, $400 display .Its only able to reach a third of its specified brightness, and can't reach a brightness appropriate for your viewing conditions (which are a bit of a problem themselves). I'd say its time for a new display, before you put thousands of dollars worth of time making bad adjustments to images.
> > 
> > I'm hoping that the answer lies in your phrase  "you MSG have been configured for native luminance, not a targeted luminance" . I don't know what MSG is.
> 
> Monosodium Glutimate... seriously, thats an iPad spell correction that missed. You MAY have been configured for native lumiance, as thats what older builds offered as the default. So no alarms would have gone off as your display dimmed over time. 
> 
> > I'm guessing that even though the Colorimeter tool measured 120 candelas just after my calibration in March, it's somehow okay that it measures 102.8 now (and, on the ReCal screen, it looks like it measured 102.8 in March, even though the Colorimeter tool read 120 then.
> 
> With a native luminance taget value, it won't ask and won't tell... which works about as well in color management as it does in the military.
> 
> > The Tools/Colorimeter tool now reads 98 to 100 candelas (several readings). Thus, the colorimeter reading has dropped way down, but the apparent brightness of the monitor hasn't changed noticeably. Could I have just misread the Colorimeter tool in March, or could I have recorded it incorrectly? What I actually recorded is "120.147" so it looks like I was seeing something specific.
> Any way you cut it, your display is headed south, and unless you are willing to work in a dark room, is already too far gone to use...
> > 
> > Does any of the that make sense? I went ahead and re-read the color patches with the Spyder and saved the results as a new monitor profile. I haven't printed anything from that new profile yet, but as best I can tell, the brightness and color balances are the same now (in September) as they were with the monitor profile in March.
> 
> 
> It's human nature to want to blame the Spyder, or its software. IT"S THE DISPLAY. Get a new one.
> 
> C. David Tobie
> Global Product Technology Manager
> Digital Imaging & Home Theater
> CDTobie@...
> 
> 
> 
> 
> Datacolor
> www.datacolor.com/Spyder3
>

On Sep 15, 2010, at 8:21 AM, bill_hansen20012001 wrote:

> CD - 
> You asked "Did it have a step where it asked you to adjust your white luminance (brightness)?"  No, for the first time since I started using the Spyder product, there was no such step available when I tried to calibrate.

Then you have things configured incorrectly. Be sure you have the latest build of Elite (the software update function should tell you). Use the Display Type Shortcut (shortcuts are in the lower left of most screens) to redefine your display, and be sure to define it as having a brightness control.  Just to be safe say it has a contrast control too, whether it does or not. Then choose target values that include a brightness (120 is fine for now), and it should, during the calibration process, have a screen where it asks you to set the brightness. You will fail, if you display can only muster 100 and its targeting 120, and later it will warn you that you missed your brightness target.

> That was the main thing I was trying to ask about when I started this thread.

Sorry to have gotten bogged down in other factors. But it is important that you understand that a 300c/m2 screen thats down to a max of 100 can no longer be effectively used in any but a near-black room, and should not be used in medium ambient light.

>  Regardless of the need for a new monitor, I need to know what I'm doing wrong, or what I've forgotten, which won't allow me to see those screens. I've checked the user's manual and the FAQs, and if this situation is in one of those, I'm missing it there too.

See directions above...
> 
> Second - need for a new monitor. I can see that you're right. For the time being, I'm afraid I'll have to make do with my present monitor, an 18 month old HP 2065, which was bought directly from HP's online shopping center. My power settings put the monitor to sleep after 5 minutes except when I'm going to calibrate the monitor, so it shouldn't have worn out nearly this quickly. My "luck" with HP has sure been terrible, with two computers and now with this monitor. I guess I'm a pretty slow learner, to have chosen an HP monitor this time around.

If you bought it on Visa, they double your warranty, which should give you at least two years. Convincing HP that a dim display is a failed display may be a challenge, however. I have a $7000 Eizo that for years has barely manage 60c/m2... and Eizo isn't too happy to talk about that... and they are much more involved in high-end uses than HP.

C. David Tobie
Global Product Technology Manager
Digital Imaging & Home Theater
CDTobie@...

CD - 

I did upgrade to v 4.0.1 as you recommended. After some temporary trouble getting the new version to recognize the sensor, the new version is now installed. I'd like to say it's "installed and working" but I'm not sure the "working" part is true.

In v 4.0.1, following your recommendation I chose to redefine the monitor (LCD) and I checked the boxes indicating that the monitor has controls for contrast, brightness, and kelvin presets. I then chose "ReCal", and checked to be sure that the color temp is set at 6500. ==>The next screen after the color temp set is the screen directing me to place the sensor on the screen<== Then the program goes on to measure colors and white point. 

There are no screens for adjusting brightness or contrast. This is the original shortcoming I asked about in my first post.

I reapeated the whole process choosing "FullCal", with the same results: I can choose color temp, but the screens for adjusting brightness anc contrast are absent. The program goes right on to measuring colors and white point.

I agree that I'll need a new monitor soon. But that's not going to do me any good at all if, with the new monitor, I can't adjust brightness and contrast in the monitor calibration program. 

Bill



--- In datacolor_group@yahoogroups.com, C D Tobie <CDTobie@...> wrote:

>
> 
> On Sep 15, 2010, at 8:21 AM, bill_hansen20012001 wrote:
> 
> > CD - 
> > You asked "Did it have a step where it asked you to adjust your white luminance (brightness)?"  No, for the first time since I started using the Spyder product, there was no such step available when I tried to calibrate.
> 
> Then you have things configured incorrectly. Be sure you have the latest build of Elite (the software update function should tell you). Use the Display Type Shortcut (shortcuts are in the lower left of most screens) to redefine your display, and be sure to define it as having a brightness control.  Just to be safe say it has a contrast control too, whether it does or not. Then choose target values that include a brightness (120 is fine for now), and it should, during the calibration process, have a screen where it asks you to set the brightness. You will fail, if you display can only muster 100 and its targeting 120, and later it will warn you that you missed your brightness target.
> 
> > That was the main thing I was trying to ask about when I started this thread.
> 
> Sorry to have gotten bogged down in other factors. But it is important that you understand that a 300c/m2 screen thats down to a max of 100 can no longer be effectively used in any but a near-black room, and should not be used in medium ambient light.
> 
> >  Regardless of the need for a new monitor, I need to know what I'm doing wrong, or what I've forgotten, which won't allow me to see those screens. I've checked the user's manual and the FAQs, and if this situation is in one of those, I'm missing it there too.
> 
> See directions above...
> > 
> > Second - need for a new monitor. I can see that you're right. For the time being, I'm afraid I'll have to make do with my present monitor, an 18 month old HP 2065, which was bought directly from HP's online shopping center. My power settings put the monitor to sleep after 5 minutes except when I'm going to calibrate the monitor, so it shouldn't have worn out nearly this quickly. My "luck" with HP has sure been terrible, with two computers and now with this monitor. I guess I'm a pretty slow learner, to have chosen an HP monitor this time around.
> 
> If you bought it on Visa, they double your warranty, which should give you at least two years. Convincing HP that a dim display is a failed display may be a challenge, however. I have a $7000 Eizo that for years has barely manage 60c/m2... and Eizo isn't too happy to talk about that... and they are much more involved in high-end uses than HP.
> 
> C. David Tobie
> Global Product Technology Manager
> Digital Imaging & Home Theater
> CDTobie@...
> 
> 
> 
> 
> Datacolor
> www.datacolor.com/Spyder3
>

>>I agree that I'll need a new monitor soon. But that's not going to do me any good at all if, with the new monitor, I can't adjust brightness and contrast in the monitor calibration program. 

Not sure what other factor could be involved. On the Mac, with an Apple display, you'd see such results, as it does the brightness adjustment automatically, but for a third party display, if you say you have the controls, then choose target values that use them, the software should aak you to adjust the brightness.  

C. D. Tobie
Global Product Technology Mngr.
Digital Imaging & Home Theater
Datacolor.com
CDTobie@...

On Sep 15, 2010, at 8:38 PM, "bill_hansen20012001" <b2hansen@...> wrote:

> I agree that I'll need a new monitor soon. But that's not going to do me any good at all if, with the new monitor, I can't adjust brightness and contrast in the monitor calibration program.

This is running on a Win 7 64x machine. 

Is there a chance that submitting this as a support ticket would do me any good? Maybe if there were someone who could talk me through this by phone, that would uncover whatever is preventing me from seeing those screens where brightness and contrast can be adjusted.

Another possibility - Would it help at all for me to relate the very different way my copy of Elite seems to measure? FWIW - here it is: After the Welcome screen, the Select Workflow screen, and the color temp adjustment screen, it goes directly to the Colibration screen, with no screens for adjustment of brightness or contrast. Once the sensor has been positioned, it briefly measures black, then white, then very briefly measures a mid-range red, then midrange green, then midrange blue. It does not measure any gradations of colors. All that takes about 20-25% of the measuring time. Next it goes through a long series of grays, then "refining white point", and finally a series of grays again. At this point, the "finish" button appears and the program asks for a name of the new monitor profile/calibration.

I guess I'm grasping at straws here. The monitor needs replacement, but at the moment I don't have a program which could create a valid monitor calibration. I'd like to continue using the Spyder3Elite if that's possible.


Bill


--- In datacolor_group@yahoogroups.com, Cdtobie <CDTobie@...> wrote:
> Not sure what other factor could be involved.

On Sep 16, 2010, at 10:36 AM, bill_hansen20012001 wrote:

> Is there a chance that submitting this as a support ticket would do me any good?

Absolutely... especially since I'm going to be away in Europe for PhotoKina and other events over the next two or three weeks, so I may not be doing much troubleshooting here in the list...

You should see announcements for another new Datacolor product shortly, as it will be announced for Photokina.

C. David Tobie
Global Product Technology Manager
Digital Imaging & Home Theater
CDTobie@...

Okay - have a good trip, and thanks again. I'll fill out form for support tomorrow, hoping for a small miracle. We're all waiting to see what Photokina will reveal from DataColor and many others.

Bill

--- In datacolor_group@yahoogroups.com, C D Tobie <CDTobie@...> wrote:

>
> 
> On Sep 16, 2010, at 10:36 AM, bill_hansen20012001 wrote:
> 
> > Is there a chance that submitting this as a support ticket would do me any good?
> 
> Absolutely... especially since I'm going to be away in Europe for PhotoKina and other events over the next two or three weeks, so I may not be doing much troubleshooting here in the list...
> 
> You should see announcements for another new Datacolor product shortly, as it will be announced for Photokina.
> 
> C. David Tobie
> Global Product Technology Manager
> Digital Imaging & Home Theater
> CDTobie@...
> 
> 
> 
> 
> Datacolor
> www.datacolor.com/Spyder3
>

Hi Bill,
I have had similar problems in the past.  I finally resorted to finding all profiles created by Spyder3Elite and deleting them.  Then when I ran the program again, the screen came up asking about monitor controls then later the program
automatically brought up the page for setting and adjusting brightness.  Also you might work from the Expert Console.  It has been a while since I had to deal with this but this is how I remember dealing with it.
HTH
Paul

--- In datacolor_group@yahoogroups.com, "bill_hansen20012001" <b2hansen@...> wrote:

>
> Okay - have a good trip, and thanks again. I'll fill out form for support tomorrow, hoping for a small miracle. We're all waiting to see what Photokina will reveal from DataColor and many others.
> 
> Bill
> 
> --- In datacolor_group@yahoogroups.com, C D Tobie <CDTobie@> wrote:
> >
> > 
> > On Sep 16, 2010, at 10:36 AM, bill_hansen20012001 wrote:
> > 
> > > Is there a chance that submitting this as a support ticket would do me any good?
> > 
> > Absolutely... especially since I'm going to be away in Europe for PhotoKina and other events over the next two or three weeks, so I may not be doing much troubleshooting here in the list...
> > 
> > You should see announcements for another new Datacolor product shortly, as it will be announced for Photokina.
> > 
> > C. David Tobie
> > Global Product Technology Manager
> > Digital Imaging & Home Theater
> > CDTobie@
> > 
> > 
> > 
> > 
> > Datacolor
> > www.datacolor.com/Spyder3
> >
>

Wrote out a support ticket on Sept 16 - no reply. Tried to purchase an hour of telephone support, got the message, all boxed in a red background, that the product was back-ordered. See "No DataColor Support" post today. Has support been discontinued?

--- In datacolor_group@yahoogroups.com, C D Tobie <CDTobie@...> wrote:

>
> 
> On Sep 16, 2010, at 10:36 AM, bill_hansen20012001 wrote:
> 
> > Is there a chance that submitting this as a support ticket would do me any good?
> 
> Absolutely... especially since I'm going to be away in Europe for PhotoKina and other events over the next two or three weeks, so I may not be doing much troubleshooting here in the list...
> 
> You should see announcements for another new Datacolor product shortly, as it will be announced for Photokina.
> 
> C. David Tobie
> Global Product Technology Manager
> Digital Imaging & Home Theater
> CDTobie@...
> 
> 
> 
> 
> Datacolor
> www.datacolor.com/Spyder3
>

>>Wrote out a support ticket on Sept 16 - no reply. Tried to purchase an hour of telephone support, got the message, all boxed in a red background, that the product was back-ordered. See "No DataColor Support" post today. Has support been discontinued?

Most of the support team has been at the PhotoKina tradeshow for the last week, where we were demoing the new SpyderLensCal and SpyderCheckr products. I expect that there is a backlog. Sorry for any delays. 

C. David Tobie
Global Product Technology Manager
Digital Imaging and Home Theater
Datacolor inc. 
cdtobie@...
www.datacolor.com

On Sep 27, 2010, at 10:53 AM, "bill_hansen20012001" <b2hansen@...m> wrote:

> Wrote out a support ticket on Sept 16 - no reply. Tried to purchase an hour of telephone support, got the message, all boxed in a red background, that the product was back-ordered. See "No DataColor Support" post today. Has support been discontinued?