Datacolor User to User Support Group.

>>I upgraded to Spyder Elite 3. Have all of my serial#'s but I never get the "next" button to proceed. I opened a ticket from the website yesterday but still have not heard anything. It's frustrating when a company does not have a phone # for assistance. The same unit installed on a windows machine but not on the mac. I'm posting here hoping I will get a faster response than from the official website.

Datacolor offers phone support in Europe and the US. The US number is (800) 433-1885 9am-5pm eastern time. Advanced support works best through the web ticket system, since it can be assigned to the appropriate resource, and researched as needed. But basic items can often be solved over the phone. 

You did not provide enough info for me to determine just what is happening. For instance, exactly what you upgraded from, and to. Could be any of several issues, such as trying to use an Elite v3 serial number to activate Elite v4 software. 

I assume you will get a reply from support shortly, they usually respond within a day or so.

C. David Tobie
Global Product Technology Manager
Imaging Color Solutions
Datacolor inc. 
cdtobie@...
www.datacolor.com

On May 18, 2011, at 8:41 AM, "na_goodman" <nagoodman@...> wrote:

> I upgraded to Spyder Elite 3. Have all of my serial#'s but I never get the "next" button to proceed. I opened a ticket from the website yesterday but still have not heard anything. It's frustrating when a company does not have a phone # for assistance. The same unit installed on a windows machine but not on the mac. I'm posting here hoping I will get a faster response than from the official website.