Datacolor User to User Support Group.

Thanks, David.

I'm the administrator on this lone PC and verified that I still am.

I got instructions from support for downloading a cleanup app. Ran it, unstalled/reinstalled 4.0.2 once again. Ran a full calibration again and was successful in saving the profile this time. The "Next" button wasn't grayed out as it was earlier. So, that problem seems to be solved. Now, to find out why my red cast has returned when using "Save for Web" and figure out how to fix it.

--- In datacolor_group@yahoogroups.com, Cdtobie <CDTobie@...> wrote:
>
> Start by changing your profile "save" location, to make sure it's not a permission issue. 
> 
> C. D. Tobie
> Global Product Technology Mngr.
> Imaging Color Management
> Datacolor.com
> CDTobie@...
> 
> On Aug 26, 2011, at 4:20 PM, "keesatindy" <restorephoto@...> wrote:
> 
> > Interesting timing! I just contacted Datacolor a couple of hours ago because I am unable to save new profiles in 4.0.2. The reason I was recalibrating is because my update to 4.0.2 several days ago has somehow resulted in a slight red cast when I use Photoshop's Save for Web tool. I had had this problem (only worse) a few years ago before buying a new monitor and the Spyder3Pro. I hadn't had the problem since then until a few days ago. I had tried several things and finally decided to do a full recalibration again today. No luck. It won't let me save a profile once it has completed the calibration.
> > 
> > Tom