Datacolor User to User Support Group.

Thanks David,

I lodged a support ticket and the problem seems to be resolved. I found you support people very helpful.

The long and short of it is that I needed to:-
- disable the resident Intel control panel services in windows startup. Although this on its own did not resolve the issue.
- update the drivers for both the on-board Intel and nVidia graphics adapters.

I also learned the status colors of the utility icon....
- black Spyder: everything is okay
- orange Spyder: either the Spyder is not connected or you are currently running the Spyder3-Application
- red Spyder: something happens with your calibration - if you have turned on the ambient light measurement and the ambient light changed or the recalibration time has been reached.

I am posting this here for others to find if they have the same issue.

Cheers, Graham

--- In datacolor_group@yahoogroups.com, C D Tobie <CDTobie@...> wrote:
>
> Definitely a case for a support ticket at datacolor.com�
>