Datacolor User to User Support Group.

Have some patience! The Spyder 4 is an excellent product! DataColor has excellent support... You want bad support go to x-rite! I'm serous... you'll never have direct contact with the company as you do here!

--- In datacolor_group@yahoogroups.com, William Robbins <william.robbins68@...> wrote:
>
> they aren't responding...i am sending it back tom. to B&H and I will let them know how disappointed i am in this product and the support i have received. I spend thousands with them a year and they listen when i have a problem :) 
> 
> 
> Â 
> Danny Robbins
> Wild Natured Photography 
> Visit me at WWW.Dannyr.biz
> 
> 
> ________________________________
>  From: CDTobie <CDTobie@...>
> To: "datacolor_group@yahoogroups.com" <datacolor_group@yahoogroups.com> 
> Sent: Monday, July 22, 2013 7:09 PM
> Subject: Re: [datacolor_group] Re: spyder 4 express problems
>  
> 
> 
> Â  
> Persevere; you'll get past the canned responses shortly. 
> 
> 
> C. David Tobie
> Global Product Technology Manager
> Imaging Color Solutions
> Datacolor inc. 
> cdtobie@...
> www.datacolor.com
> 
> On Jul 22, 2013, at 6:57 PM, William Robbins <william.robbins68@...> wrote:
> 
> 
> this is the response i receive after creating a service ticket.....i don't see any of these in my start up to disable....is there not a real person i can call for help?
> >
> >Depending on your graphic card you can disable the control panel. 
> >
> >For AMD/ATI it's a programm called "cli.exe".
> >For nVidia-Cards it's a program called either "nvcpl.dll" or "nwiz.exe".
> >For Intel-Cards it's a program called either - hkcmd.exe - igfxtray.exe or - igfxpers.exe
> >
> >
> >Â 
> >Danny Robbins
> >Wild Natured Photography 
> >Visit me at WWW.Dannyr.biz
> >
> >
> >
> >________________________________
> > From: C D Tobie <CDTobie@...>
> >To: datacolor_group@yahoogroups.com 
> >Sent: Monday, July 22, 2013 3:50 PM
> >Subject: Re: [datacolor_group] Re: spyder 4 express problems
> > 
> >
> >
> >That was not what I recommended. Please submit a support ticket at datacolor.com; which will get you the best help, the most quickly. 
> >
> >
> >On Jul 22, 2013, at 3:21 PM, William Robbins <william.robbins68@...> wrote:
> >
> >windows 7.....just got off the phone with a rep and still no help. Same results. He said there seems to be a conflict between the spyder and my computer. 
> >
> >C. David Tobie
> >Global Product Technology Manager
> ><image003.gif>
> >
> >Datacolor
> >5 Princess Road
> >
> >Lawrenceville, NJ 08648, USA
> >
> >609.924.2189
> >www.datacolor.com
> >
> >Phone: 207.685.9248
> >Mobile: 207.312.0448
> >Fax: 207.685.4455
> >Email: Â cdtobie@...
> >Skype: cdtobie 
> >
> >
> >
>