Datacolor User to User Support Group.

>
> It has given my overall hue a blue tint. Also, photoshop says the profile it created is defective. My images all have a red mask when opened. Please help. thanks.
>

>
> It has given my overall hue a blue tint. Also, photoshop says the profile it created is defective. My images all have a red mask when opened. Please help. thanks.
>

On Jul 22, 2013, at 6:57 PM, William Robbins <william.robbins68@...> wrote:

> this is the response i receive after creating a service ticket.....i don't see any of these in my start up to disable....is there not a real person i can call for help?
> 
> Depending on your graphic card you can disable the control panel. 
> 
> For AMD/ATI it's a programm called "cli.exe".
> For nVidia-Cards it's a program called either "nvcpl.dll" or "nwiz.exe".
> For Intel-Cards it's a program called either - hkcmd.exe - igfxtray.exe or - igfxpers.exe
> 
>  
> Danny Robbins
> Wild Natured Photography 
> Visit me at WWW.Dannyr.biz
> 
> From: C D Tobie <CDTobie@...>
> To: datacolor_group@yahoogroups.com 
> Sent: Monday, July 22, 2013 3:50 PM
> Subject: Re: [datacolor_group] Re: spyder 4 express problems
> 
> That was not what I recommended. Please submit a support ticket at datacolor.com; which will get you the best help, the most quickly. 
> 
> On Jul 22, 2013, at 3:21 PM, William Robbins <william.robbins68@...> wrote:
> 
>> windows 7.....just got off the phone with a rep and still no help. Same results. He said there seems to be a conflict between the spyder and my computer. 
> 
> C. David Tobie
> Global Product Technology Manager
> <image003.gif>
> Datacolor
> 5 Princess Road
> Lawrenceville, NJ 08648, USA
> 609.924.2189
> www.datacolor.com
> 
> Phone: 207.685.9248
> Mobile: 207.312.0448
> Fax: 207.685.4455
> Email:  cdtobie@...
> Skype: cdtobie
> 
> 
>

>
>Depending on your graphic card you can disable the control panel. 
>
>For AMD/ATI it's a programm called "cli.exe".
>For nVidia-Cards it's a program called either "nvcpl.dll" or "nwiz.exe".
>For Intel-Cards it's a program called either - hkcmd.exe - igfxtray.exe or - igfxpers.exe
>
>
> 
>Danny Robbins
>Wild Natured Photography 
>Visit me at WWW.Dannyr.biz
>
>
>
>________________________________
> From: C D Tobie <CDTobie@...>
>To: datacolor_group@yahoogroups.com 
>Sent: Monday, July 22, 2013 3:50 PM
>Subject: Re: [datacolor_group] Re: spyder 4 express problems
> 
>
>
>That was not what I recommended. Please submit a support ticket at datacolor.com; which will get you the best help, the most quickly. 
>
>
>On Jul 22, 2013, at 3:21 PM, William Robbins <william.robbins68@...> wrote:
>
>windows 7.....just got off the phone with a rep and still no help. Same results. He said there seems to be a conflict between the spyder and my computer. 
>
>C. David Tobie
>Global Product Technology Manager
><image003.gif>
>
>Datacolor
>5 Princess Road
>
>Lawrenceville, NJ 08648, USA
>
>609.924.2189
>www.datacolor.com
>
>Phone: 207.685.9248
>Mobile: 207.312.0448
>Fax: 207.685.4455
>Email:  cdtobie@datacolor.com
>Skype: cdtobie 
>
>
>

>
> they aren't responding...i am sending it back tom. to B&H and I will let them know how disappointed i am in this product and the support i have received. I spend thousands with them a year and they listen when i have a problem :) 
> 
> 
> Â 
> Danny Robbins
> Wild Natured Photography 
> Visit me at WWW.Dannyr.biz
> 
> 
> ________________________________
>  From: CDTobie <CDTobie@...>
> To: "datacolor_group@yahoogroups.com" <datacolor_group@yahoogroups.com> 
> Sent: Monday, July 22, 2013 7:09 PM
> Subject: Re: [datacolor_group] Re: spyder 4 express problems
>  
> 
> 
> Â  
> Persevere; you'll get past the canned responses shortly. 
> 
> 
> C. David Tobie
> Global Product Technology Manager
> Imaging Color Solutions
> Datacolor inc. 
> cdtobie@...
> www.datacolor.com
> 
> On Jul 22, 2013, at 6:57 PM, William Robbins <william.robbins68@...> wrote:
> 
> 
> this is the response i receive after creating a service ticket.....i don't see any of these in my start up to disable....is there not a real person i can call for help?
> >
> >Depending on your graphic card you can disable the control panel. 
> >
> >For AMD/ATI it's a programm called "cli.exe".
> >For nVidia-Cards it's a program called either "nvcpl.dll" or "nwiz.exe".
> >For Intel-Cards it's a program called either - hkcmd.exe - igfxtray.exe or - igfxpers.exe
> >
> >
> >Â 
> >Danny Robbins
> >Wild Natured Photography 
> >Visit me at WWW.Dannyr.biz
> >
> >
> >
> >________________________________
> > From: C D Tobie <CDTobie@...>
> >To: datacolor_group@yahoogroups.com 
> >Sent: Monday, July 22, 2013 3:50 PM
> >Subject: Re: [datacolor_group] Re: spyder 4 express problems
> > 
> >
> >
> >That was not what I recommended. Please submit a support ticket at datacolor.com; which will get you the best help, the most quickly. 
> >
> >
> >On Jul 22, 2013, at 3:21 PM, William Robbins <william.robbins68@...> wrote:
> >
> >windows 7.....just got off the phone with a rep and still no help. Same results. He said there seems to be a conflict between the spyder and my computer. 
> >
> >C. David Tobie
> >Global Product Technology Manager
> ><image003.gif>
> >
> >Datacolor
> >5 Princess Road
> >
> >Lawrenceville, NJ 08648, USA
> >
> >609.924.2189
> >www.datacolor.com
> >
> >Phone: 207.685.9248
> >Mobile: 207.312.0448
> >Fax: 207.685.4455
> >Email: Â cdtobie@...
> >Skype: cdtobie 
> >
> >
> >
>

On Jul 22, 2013, at 7:19 PM, William Robbins <william.robbins68@...> wrote:

> they aren't responding...i am sending it back tom. to B&H and I will let them know how disappointed i am in this product and the support i have received. I spend thousands with them a year and they listen when i have a problem :) 
> 
>  
> Danny Robbins
> Wild Natured Photography 
> Visit me at WWW.Dannyr.biz
> 
> From: CDTobie <CD Tobie@...>
> To: "datacolor_group@yahoogroups.com" <datacolor_group@yahoogroups.com> 
> Sent: Monday, July 22, 2013 7:09 PM
> Subject: Re: [datacolor_group] Re: spyder 4 express problems
> 
>  
> Persevere; you'll get past the canned responses shortly. 
> 
> C. David Tobie
> Global Product Technology Manager
> Imaging Color Solutions
> Datacolor inc. 
> cdtobie@...
> www.datacolor.com
> 
> On Jul 22, 2013, at 6:57 PM, William Robbins <william.robbins68@...> wrote:
> 
>> this is the response i receive after creating a service ticket.....i don't see any of these in my start up to disable....is there not a real person i can call for help?
>> 
>> Depending on your graphic card you can disable the control panel. 
>> 
>> For AMD/ATI it's a programm called "cli.exe".
>> For nVidia-Cards it's a program called either "nvcpl.dll" or "nwiz.exe".
>> For Intel-Cards it's a program called either - hkcmd.exe - igfxtray.exe or - igfxpers.exe
>> 
>>  
>> Danny Robbins
>> Wild Natured Photography 
>> Visit me at WWW.Dannyr.biz
>> 
>> From: C D Tobie <CDTobie@aol.com>
>> To: datacolor_group@yahoogroups.com 
>> Sent: Monday, July 22, 2013 3:50 PM
>> Subject: Re: [datacolor_group] Re: spyder 4 express problems
>> 
>> That was not what I recommended. Please submit a support ticket at datacolor.com; which will get you the best help, the most quickly. 
>> 
>> On Jul 22, 2013, at 3:21 PM, William Robbins <william.robbins68@...> wrote:
>> 
>>> windows 7.....just got off the phone with a rep and still no help. Same results. He said there seems to be a conflict between the spyder and my computer. 
>> 
>> < div>
>> C. David Tobie
>> Global Product Technology Manager
>> 
>> <image003.gif>
>> 
>> Datacolor
>> 5 Princess Road
>> Lawrenceville, NJ 08648, USA
>> 609.924.2189
>> www.datacolor.com
>> 
>> Phone: 207.685.9248
>> Mobile: 207.312.0448
>> Fax: 207.685.4455
>> Email:  cdtobie@...
>> Skype: cdtobie
>> 
>> 
>> 
> 
> 
>

On Jul 22, 2013, at 7:19 PM, William Robbins <william.robbins68@...> wrote:


  
>they aren't responding...i am sending it back tom. to B&H and I will let them know how disappointed i am in this product and the support i have received. I spend thousands with them a year and they listen when i have a problem :) 
>
>
>
> 
>Danny Robbins
>Wild Natured Photography 
>Visit me at WWW.Dannyr.biz
>
>
>
>________________________________
> From: CDTobie <CD Tobie@...>
>To: "datacolor_group@yahoogroups.com" <datacolor_group@yahoogroups.com> 
>Sent: Monday, July 22, 2013 7:09 PM
>Subject: Re: [datacolor_group] Re: spyder 4 express problems
> 
>
>
>  
>Persevere; you'll get past the canned responses shortly. 
>
>
>C. David Tobie
>Global Product Technology Manager
>Imaging Color Solutions
>Datacolor inc. 
>cdtobie@...
>www.datacolor.com
>
>On Jul 22, 2013, at 6:57 PM, William Robbins <william.robbins68@...> wrote:
>
>
>this is the response i receive after creating a service ticket.....i don't see any of these in my start up to disable....is there not a real person i can call for help?
>>
>>Depending on your graphic card you can disable the control panel. 
>>
>>For AMD/ATI it's a programm called "cli.exe".
>>For nVidia-Cards it's a program called either "nvcpl.dll" or "nwiz.exe".
>>For Intel-Cards it's a program called either - hkcmd.exe - igfxtray.exe or - igfxpers.exe
>>
>>
>> 
>>Danny Robbins
>>Wild Natured Photography 
>>Visit me at WWW.Dannyr.biz
>>
>>
>>
>>________________________________
>> From: C D Tobie <CDTobie@...>
>>To: datacolor_group@yahoogroups.com 
>>Sent: Monday, July 22, 2013 3:50 PM
>>Subject: Re: [datacolor_group] Re: spyder 4 express problems
>> 
>>
>>
>>That was not what I recommended. Please submit a support ticket at datacolor.com; which will get you the best help, the most quickly. 
>>
>>
>>On Jul 22, 2013, at 3:21 PM, William Robbins <william.robbins68@...> wrote:
>>
>>windows 7.....just got off the phone with a rep and still no help. Same results. He said there seems to be a conflict between the spyder and my computer. 
>>
>>< div>C. David Tobie
>>Global Product Technology Manager
>><image003.gif>
>>
>>Datacolor
>>5 Princess Road
>>
>>Lawrenceville, NJ 08648, USA
>>
>>609.924.2189
>>www.datacolor.com
>>
>>Phone: 207.685.9248
>>Mobile: 207.312.0448
>>Fax: 207.685.4455
>>Email:  cdtobie@...
>>Skype: cdtobie 
>>
>>
>>
>
>