Datacolor User to User Support Group.

when should i expect a response?


 
Danny Robbins
Wild Natured Photography 
Visit me at WWW.Dannyr.biz


________________________________
 From: CDTobie <CDTobie@...>
To: "datacolor_group@yahoogroups.com" <datacolor_group@yahoogroups.com> 
Sent: Monday, July 22, 2013 7:58 PM
Subject: Re: [datacolor_group] Re: spyder 4 express problems
 


  
They aren't responding? They are based in Europe, and their work day is long over. Expecting an instant response is not reasonable. Give them until tomorrow, please...


C. David Tobie
Global Product Technology Manager
Imaging Color Solutions
Datacolor inc. 
cdtobie@...
www.datacolor.com

On Jul 22, 2013, at 7:19 PM, William Robbins <william.robbins68@...> wrote:


  
>they aren't responding...i am sending it back tom. to B&H and I will let them know how disappointed i am in this product and the support i have received. I spend thousands with them a year and they listen when i have a problem :) 
>
>
>
> 
>Danny Robbins
>Wild Natured Photography 
>Visit me at WWW.Dannyr.biz
>
>
>
>________________________________
> From: CDTobie <CD Tobie@...>
>To: "datacolor_group@yahoogroups.com" <datacolor_group@yahoogroups.com> 
>Sent: Monday, July 22, 2013 7:09 PM
>Subject: Re: [datacolor_group] Re: spyder 4 express problems
> 
>
>
>  
>Persevere; you'll get past the canned responses shortly. 
>
>
>C. David Tobie
>Global Product Technology Manager
>Imaging Color Solutions
>Datacolor inc. 
>cdtobie@...
>www.datacolor.com
>
>On Jul 22, 2013, at 6:57 PM, William Robbins <william.robbins68@...> wrote:
>
>
>this is the response i receive after creating a service ticket.....i don't see any of these in my start up to disable....is there not a real person i can call for help?
>>
>>Depending on your graphic card you can disable the control panel. 
>>
>>For AMD/ATI it's a programm called "cli.exe".
>>For nVidia-Cards it's a program called either "nvcpl.dll" or "nwiz.exe".
>>For Intel-Cards it's a program called either - hkcmd.exe - igfxtray.exe or - igfxpers.exe
>>
>>
>> 
>>Danny Robbins
>>Wild Natured Photography 
>>Visit me at WWW.Dannyr.biz
>>
>>
>>
>>________________________________
>> From: C D Tobie <CDTobie@...>
>>To: datacolor_group@yahoogroups.com 
>>Sent: Monday, July 22, 2013 3:50 PM
>>Subject: Re: [datacolor_group] Re: spyder 4 express problems
>> 
>>
>>
>>That was not what I recommended. Please submit a support ticket at datacolor.com; which will get you the best help, the most quickly. 
>>
>>
>>On Jul 22, 2013, at 3:21 PM, William Robbins <william.robbins68@...> wrote:
>>
>>windows 7.....just got off the phone with a rep and still no help. Same results. He said there seems to be a conflict between the spyder and my computer. 
>>
>>< div>C. David Tobie
>>Global Product Technology Manager
>><image003.gif>
>>
>>Datacolor
>>5 Princess Road
>>
>>Lawrenceville, NJ 08648, USA
>>
>>609.924.2189
>>www.datacolor.com
>>
>>Phone: 207.685.9248
>>Mobile: 207.312.0448
>>Fax: 207.685.4455
>>Email:  cdtobie@...
>>Skype: cdtobie 
>>
>>
>>
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