Datacolor User to User Support Group.

when should i expect a response?

Danny Robbins
Wild Natured Photography
Visit me at WWW.Dannyr.biz

From: CDTobie <CDTobie@...>
To: "datacolor_group@yahoogroups.com" <datacolor_group@yahoogroups.com>
Sent: Monday, July 22, 2013 7:58 PM
Subject: Re: [datacolor_group] Re: spyder 4 express problems

They aren't responding? They are based in Europe, and their work day is long over. Expecting an instant response is not reasonable. Give them until tomorrow, please...

C. David Tobie

Global Product Technology Manager

Imaging Color Solutions

Datacolor inc.

cdtobie@...

www.datacolor.com

On Jul 22, 2013, at 7:19 PM, William Robbins <william.robbins68@...> wrote:

they aren't responding...i am sending it back tom. to B&H and I will let them know how disappointed i am in this product and the support i have received. I spend thousands with them a year and they listen when i have a problem :)

Danny Robbins
Wild Natured Photography
Visit me at WWW.Dannyr.biz

From: CDTobie Tobie@...>
To: "datacolor_group@yahoogroups.com" <datacolor_group@yahoogroups.com>
Sent: Monday, July 22, 2013 7:09 PM
Subject: Re: [datacolor_group] Re: spyder 4 express problems

Persevere; you'll get past the canned responses shortly.

C. David Tobie

Global Product Technology Manager

Imaging Color Solutions

Datacolor inc.

cdtobie@...

www.datacolor.com

On Jul 22, 2013, at 6:57 PM, William Robbins <william.robbins68@...> wrote:

this is the response i receive after creating a service ticket.....i don't see any of these in my start up to disable....is there not a real person i can call for help?

Depending on your graphic card you can disable the control panel.

For AMD/ATI it's a programm called "cli.exe".
For nVidia-Cards it's a program called either "nvcpl.dll" or "nwiz.exe".
For Intel-Cards it's a program called either - hkcmd.exe - igfxtray.exe or - igfxpers.exe

Danny Robbins
Wild Natured Photography
Visit me at WWW.Dannyr.biz

From: C D Tobie <CDTobie@...>
To: datacolor_group@yahoogroups.com
Sent: Monday, July 22, 2013 3:50 PM
Subject: Re: [datacolor_group] Re: spyder 4 express problems

That was not what I recommended. Please submit a support ticket at datacolor.com; which will get you the best help, the most quickly.

On Jul 22, 2013, at 3:21 PM, William Robbins <william.robbins68@yahoo.com> wrote:

windows 7.....just got off the phone with a rep and still no help. Same results. He said there seems to be a conflict between the spyder and my computer.

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C. David Tobie

Global Product Technology Manager

Datacolor
5 Princess Road

Lawrenceville, NJ 08648, USA

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609.924.2189

www.datacolor.com

Phone: 207.685.9248

Mobile: 207.312.0448

Fax: 207.685.4455

Email: cdtobie@datacolor.com

Skype: cdtobie