Hi David,
I was under the impression that
software upgrades were available on colorvision's website and in order to
download them, you just needed to enter your current serial number. Am I
correct?
Jan Barkan
----- Original Message -----From: CDTobie@...Sent: Tuesday, April 25, 2006 6:07 PMSubject: Re: [colorvision_group] To C.David Tobie - Product Technology Manager
In a message dated 4/25/06 3:42:50 PM, esimanor@... writes:
Your answer to my question regarding software updates (message 833
23.4.06) was "Yes, upgrades are available direct from ColorVision"
I did ask the same question through customerservice@...
about a week ago and got a negative answer today from a certain Bob
from the colour vision customer support ("NO, software switches prevent
this.")
This is very unfortunate since, in the mean time and according to what
you told me, I have already ordered my SpyderExpress from B&H in NY,
thinking that I would update at later stage.
Can you please check again and let me know for sure?
I'll speak with customer service about what info they have in their knowledgebase, but the fact is that Spyder2express, Spyder2, and Spyder2PRO all use the same hardware; all that is needed is a software upgrade, and new serial number.
C. David Tobie
Product Technology Manager
ColorVision Business Division
DataColor Inc.
CDTobie@...
www.colorvision.com