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Re: [colorvision_group] To C.David Tobie - Produc t Technology Manager

Re: [colorvision_group] To C.David Tobie - Produc t Technology Manager

2006-04-25 by Jan Barkan

Hi David,
I was under the impression that software upgrades were available on colorvision's website and in order to download them, you just needed to enter your current serial number. Am I correct?
Jan Barkan
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----- Original Message -----
Sent: Tuesday, April 25, 2006 6:07 PM
Subject: Re: [colorvision_group] To C.David Tobie - Product Technology Manager


In a message dated 4/25/06 3:42:50 PM, esimanor@... writes:


Your answer to my question regarding software updates (message 833
23.4.06) was "Yes, upgrades are available direct from ColorVision"

I did ask the same question through customerservice@...
about a week ago and got a negative answer today from a certain Bob
from the colour vision customer support ("NO, software switches prevent
this.")

This is very unfortunate since, in the mean time and according to what
you told me, I have already ordered my SpyderExpress from B&H in NY,
thinking that I would update at later stage.

Can you please check again and let me know for sure?

I'll speak with customer service about what info they have in their knowledgebase, but the fact is that Spyder2express, Spyder2, and Spyder2PRO all use the same hardware; all that is needed is a software upgrade, and new serial number.

C. David Tobie
Product Technology Manager
ColorVision Business Division
DataColor Inc.
CDTobie@...
www.colorvision.com

Re: [colorvision_group] To C.David Tobie - Produc t Technology Manager

2006-04-25 by David Miller

>Hi David,
>I was under the impression that software upgrades were available on 
>colorvision's website and in order to download them, you just needed 
>to enter your current serial number.  Am I correct?
>Jan Barkan
>

David Tobie will also respond to this, I'm sure, but the answer has 
always been:
yes, software upgrades are available for download from ColorVision's web
site for free.

-- 
David Miller
Senior Software Developer, Digital Color Solutions
ColorVision

Re: [colorvision_group] To C.David Tobie - Produc t Technology Manager

2006-04-25 by David Miller

>Hi David,
>I was under the impression that software upgrades were available on 
>colorvision's website and in order to download them, you just needed 
>to enter your current serial number.  Am I correct?
>Jan Barkan
>

However: there is one qualification about this.

Software updates that you download from the ColorVision web site are -updates-
for your specifically purchased levels-of-functionality in whatever you're
using. You can't download a free update from the ColorVision web site that
will let you build display profiles using the full set of calibration
parameters (such as native gamma, or adjustable white point) if the software
that you're updating only allows calibration at single white point.

Updates are what they say they are: "updates". They don't bring you from one
level of a product family up to a higher level. They bring your locally
installed copy of (whatever your Colorvision software is) up to the same level
as a newer version (of the same software) that will be shipping with newly
purchased products in the same configuration.



-- 
David Miller
Senior Software Developer, Digital Color Solutions
ColorVision

Re: [colorvision_group] To C.David Tobie - Produc t Technology Manager

2006-04-26 by Jan Barkan

Thanks much. That's what I thought. Just wanted to make sure.
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----- Original Message -----
Sent: Tuesday, April 25, 2006 7:12 PM
Subject: Re: [colorvision_group] To C.David Tobie - Produc t Technology Manager

Hi David,
I was under the impression that software upgrades were available on colorvision's website and in order to download them, you just needed to enter your current serial number. Am I correct?
Jan Barkan

David Tobie will also respond to this, I'm sure, but the answer has always been:
yes, software upgrades are available for download from ColorVision's web
site for free.

--
David Miller
Senior Software Developer, Digital Color Solutions
ColorVision

Re: [colorvision_group] To C.David Tobie - Produc t Technology Manager

2006-04-26 by Jan Barkan

I currently have spyder2Pro which I purchased about 2 months ago. I see now that there is an "update" for spyder2Pro which allows for ambient light. I assumed that that would be downloadable. Correct?
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----- Original Message -----
Sent: Tuesday, April 25, 2006 7:40 PM
Subject: Re: [colorvision_group] To C.David Tobie - Produc t Technology Manager

Hi David,
I was under the impression that software upgrades were available on colorvision's website and in order to download them, you just needed to enter your current serial number. Am I correct?
Jan Barkan

However: there is one qualification about this.

Software updates that you download from the ColorVision web site are -updates-
for your specifically purchased levels-of-functionality in whatever you're
using. You can't download a free update from the ColorVision web site that
will let you build display profiles using the full set of calibration
parameters (such as native gamma, or adjustable white point) if the software
that you're updating only allows calibration at single white point.

Updates are what they say they are: "updates". They don't bring you from one
level of a product family up to a higher level. They bring your locally
installed copy of (whatever your Colorvision software is) up to the same level
as a newer version (of the same software) that will be shipping with newly
purchased products in the same configuration.



--
David Miller
Senior Software Developer, Digital Color Solutions
ColorVision

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