Datacolor User to User Support Group.

Hi everone,

  I have a problem with my calibration being "knocked off" the screen anytime the computer reads a divice plugged into a usb port.  Once it's gone I have to restart the computer to get it back.  I'm using the spyder 2 express on a cheap toshiba laptop thats running vista home.  If I plug the printer into the computer and turn it on and then start the computer it is fine, the calibration will stay. AS soon as I turn the printer off, it will disappear. Has any  one heard of this or have any ideas how to fix it?  Colorvision was not much help.

mike

Who is covering your support ticket?

C. D. Tobie
Global Product Technology Mngr.
Digital Imaging & Home Theater
Datacolor.com
CDTobie@...

On Mar 4, 2009, at 9:25 AM, "scherlacherm" <scherlacherm@...>  
wrote:

> Hi everone,
>
>  I have a problem with my calibration being "knocked off" the screen  
> anytime the computer reads a divice plugged into a usb port.  Once  
> it's gone I have to restart the computer to get it back.  I'm using  
> the spyder 2 express on a cheap toshiba laptop thats running vista  
> home.  If I plug the printer into the computer and turn it on and  
> then start the computer it is fine, the calibration will stay. AS  
> soon as I turn the printer off, it will disappear. Has any  one  
> heard of this or have any ideas how to fix it?  Colorvision was not  
> much help.
>
> mike
>
>
>
> ------------------------------------
>
> Yahoo! Groups Links
>
>
>

I don't know it's been quite a while.  I had someone who was e-mailing me but at the time I didn't have internet.  I asked them to please call and no response.  I tried calling several times and was put on hold for 10-15 minutes each time before I gave up and hung up.  I've learned to live with the problem to a degree. I'm sure there is a fix but I just can't find it.  Thanks for replying so soon, now that I have internet access... maybe can get this squared away.

thanks,
mike




________________________________
From: Cdtobie <CDTobie@...>
To: "colorvision_group@yahoogroups.com" <colorvision_group@yahoogroups.com>
Sent: Wednesday, March 4, 2009 10:56:34 AM
Subject: Re: [colorvision_group] calibration disapears evertime a usb port is used


Who is covering your support ticket?

C. D. Tobie
Global Product Technology Mngr.
Digital Imaging & Home Theater
Datacolor.com
CDTobie@Datacolor. com

On Mar 4, 2009, at 9:25 AM, "scherlacherm" <scherlacherm@ yahoo.com> 
wrote:

> Hi everone,
>
>  I have a problem with my calibration being "knocked off" the screen 
> anytime the computer reads a divice plugged into a usb port.  Once 
> it's gone I have to restart the computer to get it back.  I'm using 
> the spyder 2 express on a cheap toshiba laptop thats running vista 
> home.  If I plug the printer into the computer and turn it on and 
> then start the computer it is fine, the calibration will stay. AS 
> soon as I turn the printer off, it will disappear. Has any  one 
> heard of this or have any ideas how to fix it?  Colorvision was not 
> much help.
>
> mike
>
>
>
> ------------ --------- --------- ------
>
> Yahoo! Groups Links
>
>
>

On Mar 4, 2009, at 4:06 PM, Michael Scherlacher wrote:

> I don't know it's been quite a while.  I had someone who was e- 
> mailing me but at the time I didn't have internet.  I asked them to  
> please call and no response.  I tried calling several times and was  
> put on hold for 10-15 minutes each time before I gave up and hung  
> up.  I've learned to live with the problem to a degree. I'm sure  
> there is a fix but I just can't find it.  Thanks for replying so  
> soon, now that I have internet access... maybe can get this squared  
> away.

Your best bet is to start a new support ticket, and include as much  
information about your system etc... after downloading and trying the  
latest version of our software, since thats the first thing that  
Support will ask you to do.

C. David Tobie
Global Product Technology Manager
Digital Imaging & Home Theater
CDTobie@...



Datacolor
www.datacolor.com/Spyder3