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Vampire D's Spyder3 issue...

Vampire D's Spyder3 issue...

2012-02-03 by C D Tobie


On Feb 3, 2012, at 2:31 PM, Vampire D wrote:


I've asked for help here in the past and never got anywhere with solving the problem, but if there is anything I can do to get better results, I am all ears.

The advice I assume I gave before, and which I'll give again, is that the correct way to work on a problem like this is to submit a support ticket at the datacolor.com site's support section. This group is great, but its not a support team. For some reason people seem to be resistant to doing that, but its the only way I know to resolve such issues. I'm certainly not going to attempt to cover it here on the list, its too complex, and I don't have all the tools needed.

C. David Tobie

Global Product Technology Manager



Datacolor
5 Princess Road

Lawrenceville, NJ 08648, USA

609.924.2189


Phone: 207.685.9248

Mobile: 207.312.0448

Fax: 207.685.4455

Skype: cdtobie

Re: [datacolor_group] Vampire D's Spyder3 issue...

2012-02-03 by Vampire D

Ok, I will do that, but as I said I did do this in the past via Email & Phone and a year later still have the problem after putting in 10+ hours trying to resolve it.

"Do the actors on Unsolved Mysteries ever get arrested because they look just like the criminal they are playing?"

Christopher
Show quoted textHide quoted text
On Fri, Feb 3, 2012 at 3:01 PM, C D Tobie <CDTobie@...> wrote:

On Feb 3, 2012, at 2:31 PM, Vampire D wrote:


I've asked for help here in the past and never got anywhere with solving the problem, but if there is anything I can do to get better results, I am all ears.

The advice I assume I gave before, and which I'll give again, is that the correct way to work on a problem like this is to submit a support ticket at the datacolor.com site's support section. This group is great, but its not a support team. For some reason people seem to be resistant to doing that, but its the only way I know to resolve such issues. I'm certainly not going to attempt to cover it here on the list, its too complex, and I don't have all the tools needed.

C. David Tobie

Global Product Technology Manager



Datacolor
5 Princess Road

Lawrenceville, NJ 08648, USA


Phone: 207.685.9248

Mobile: 207.312.0448

Email: cdtobie@...

Skype: cdtobie


Re: [datacolor_group] Vampire D's Spyder3 issue...

2012-02-03 by C D Tobie


On Feb 3, 2012, at 3:07 PM, Vampire D wrote:

Ok, I will do that, but as I said I did do this in the past via Email & Phone and a year later still have the problem after putting in 10+ hours trying to resolve it.

Well, if you sign up for the test program that you were responding to my post about, that should solve the problem without even having to contact support… as you will be able to try a new Spyder on your displays.

C. David Tobie

Global Product Technology Manager



Datacolor
5 Princess Road

Lawrenceville, NJ 08648, USA

609.924.2189


Phone: 207.685.9248

Mobile: 207.312.0448

Fax: 207.685.4455

Skype: cdtobie

Re: [datacolor_group] Vampire D's Spyder3 issue...

2012-02-03 by Vampire D

How do I go about doing this?

"Do the actors on Unsolved Mysteries ever get arrested because they look just like the criminal they are playing?"

Christopher
Show quoted textHide quoted text
On Fri, Feb 3, 2012 at 3:14 PM, C D Tobie <CDTobie@...> wrote:

On Feb 3, 2012, at 3:07 PM, Vampire D wrote:

Ok, I will do that, but as I said I did do this in the past via Email & Phone and a year later still have the problem after putting in 10+ hours trying to resolve it.

Well, if you sign up for the test program that you were responding to my post about, that should solve the problem without even having to contact support… as you will be able to try a new Spyder on your displays.

C. David Tobie

Global Product Technology Manager



Datacolor
5 Princess Road

Lawrenceville, NJ 08648, USA


Phone: 207.685.9248

Mobile: 207.312.0448

Email: cdtobie@...

Skype: cdtobie


Re: [datacolor_group] Vampire D's Spyder3 issue...

2012-02-03 by Vampire D

Nevermind, I see it. I will respond to that, thank you.

"Do the actors on Unsolved Mysteries ever get arrested because they look just like the criminal they are playing?"

Christopher
Show quoted textHide quoted text
On Fri, Feb 3, 2012 at 3:14 PM, C D Tobie <CDTobie@...> wrote:

On Feb 3, 2012, at 3:07 PM, Vampire D wrote:

Ok, I will do that, but as I said I did do this in the past via Email & Phone and a year later still have the problem after putting in 10+ hours trying to resolve it.

Well, if you sign up for the test program that you were responding to my post about, that should solve the problem without even having to contact support… as you will be able to try a new Spyder on your displays.

C. David Tobie

Global Product Technology Manager



Datacolor
5 Princess Road

Lawrenceville, NJ 08648, USA


Phone: 207.685.9248

Mobile: 207.312.0448

Email: cdtobie@...

Skype: cdtobie


Re: [datacolor_group] Vampire D's Spyder3 issue...

2012-02-03 by C D Tobie


On Feb 3, 2012, at 3:17 PM, Vampire D wrote:

How do I go about doing this?

Read the original email you responded to… the ability to read it, and respond to it correctly, is the basic test of capability. If I give you more directions, that would be cheating.

C. David Tobie

Global Product Technology Manager



Datacolor
5 Princess Road

Lawrenceville, NJ 08648, USA

609.924.2189


Phone: 207.685.9248

Mobile: 207.312.0448

Fax: 207.685.4455

Skype: cdtobie

Re: [datacolor_group] Vampire D's Spyder3 issue...

2012-02-03 by Vampire D

Sorry about that, ironically I didn't even read the email. I just happened to see the name in my inbox and I just had some issues and I was at a peek of frustration with it. Frequently forget GMail keeps the subject unless you click edit below and I just hit reply and cleared out all the text. If I actual read it, I'd have responded that way right off.

I sent a message as per requested.

"Do the actors on Unsolved Mysteries ever get arrested because they look just like the criminal they are playing?"

Christopher
Show quoted textHide quoted text
On Fri, Feb 3, 2012 at 3:30 PM, C D Tobie <CDTobie@...> wrote:

On Feb 3, 2012, at 3:17 PM, Vampire D wrote:

How do I go about doing this?

Read the original email you responded to… the ability to read it, and respond to it correctly, is the basic test of capability. If I give you more directions, that would be cheating.

C. David Tobie

Global Product Technology Manager



Datacolor
5 Princess Road

Lawrenceville, NJ 08648, USA


Phone: 207.685.9248

Mobile: 207.312.0448

Email: cdtobie@...

Skype: cdtobie


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