Disklavier

Thanks for the response George, I just found this email today. You are absolutely right about the cold reboot, but since the Disklavier is still acting sticky (stops communications with Sibelius too often) I have since switched back to the Clavinova for the transcribing work. 

Best regards, 

Lynda

> On Sep 28, 2016, at 3:47 PM, 'George F. Litterst' PianoBench@... [disklavier] <disklavier@yahoogroups.com> wrote:
> 
> Good evening, everyone.
> 
> 
> Lynda, if
> 
> —your cable connections are secure
> —your software finds your MIDI interface (or the Disklavier, itself, with a direct USB connection)
> —your software has successful MIDI communication with the piano in both directions
> 
> and then the MIDI connection suddenly stops working, you likely need to do either a reboot of the piano or a cold reboot.
> 
> A cold reboot involves shutting down the piano, unplugging it from the wall for an unknown period of time (possibly 5-45 minutes), and then starting up the piano again.
> 
> In my experience, the Mark IV will occasionally have one of these symptoms:
> 
> —fail to record
> —fail to play back
> —fail to send MIDI
> —fail to respond to incoming MIDI
> 
> These issues seem to be related. The fix has always been a reboot or cold reboot of the piano.
> 
> If this happens again, you might do a record and playback test to see whether those features are working.
> 
> The other option would be to call Yamaha Piano Service and see what they have to say:  (800) 854-1569.
> 
> Regards,
> PianoBench
> 
> 
> 
> 
>> On Sep 28, 2016, at 5:16 PM, Lynda Lybeck-Robinson unalaskadkv@... [disklavier] <disklavier@yahoogroups.com> wrote:
>> 
>> 
>> Thanks Alain, 
>> 
>> I rebooted everything, this time a hard reset, unplugged everything and waited over night. Whatever gremlins are out there somehow were righted in the process. 
>> 
>> Thanks for the feedback! I've used Sibelius many years on portable keyboards but haven't quite gotten the Disklavier to be glitch free. I much prefer doing the entire composition process on the grand now rather than the electric but it does come with a cost. 
>> 
>> Best regards, 
>> 
>> Lynda
>> 
>>> On Sep 27, 2016, at 9:23 PM, rightnightboy@... [disklavier] <disklavier@yahoogroups.com> wrote:
>>> 
>>>  
>>> Hi
>>> 
>>> Im no expert but which operating system the Mac is on ?  which midi interface are you using (do you have the latest drivers for it ?) Is your sibelius pgrm fully compatible with your  mac os version or you interface ? Check also your midi cables...
>>> And finally( but that would be for experts) maybe there is a setting on your disklavier (model ? )-that is not properly selected...
>>> The fact that another keyboard has a problem also seems to me  to eliminate the disklavier proper cause...
>>> Lets see what else comes up? 
>>> -alain 
>>> 
>> 
> 
>