Disklavier

PianoBench gave you the correct info.  I have often found if the ball was 
dropped on the follow up tuning the local dealer thought it was being handled 
routinely by staff and something went wrong.  Yamaha is commited to this 
work, of course, or we wouldn't specify it in our agreements with the dealer 
network.  If for any reason you are not happy with the resolution in the next 
7 days e-mail me at Yamaha.
mbates@.... Or page me at 888 769 3609 after 6AM PDT

  Mike Bates, Director of Academic and Institutional Relations
Piano Division, Yamaha.