Disklavier

Good evening, everyone.

Rich: I strong suggest that you Call Mark Wisner at Yamaha Piano Service: 
(800) 854-1569 between 8:30-5:00 PST. Push 2 at the first menu choice and 2 
at the second menu choice. He should be able to answer your questions 
regarding both the issue of getting any Disklavier service to which you are 
entitled and the issue of finding a Disklavier technician.

Regards,
PianoBench

In a message dated 9/2/02 9:40:44 PM, Rich writes:

<< All this recent talk about getting rid of noises, etc., has gotten me 
thinking about something. When I took delivery on my Disklavier about 18 
months ago, the person who delivered it set it up and had it working in about 
2 minutes. Later that summer, I received my first tuning at no charge, but I 
don't think the piano tuner was a Yamaha trained technician. He didn't seem 
able to answer any questions I had about the unit and didn't appear to be 
checking anything on the disklavier unit at all. All he did was tune the 
piano. So I'm thinking that I've NEVER had a Yamaha Disklavier trained 
technician look at this piano and callibrate it properly. 

There are a couple odds and ends I'd like to have checked out (such as the 
clunking pedal noises). How important is it to have someone do initial 
callibrations on the disklavier unit? How can I identify a good technician in 
my area? (Philadelphia) Do these technicians tune as well, or do they just 
zero in on the Disklavier unit? I could use a little advice here. Thanks. >>