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Disklavier

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Yamaha Technicians

Yamaha Technicians

2002-09-03 by rjtolsma@aol.com

All this recent talk about getting rid of noises, etc., has gotten me 
thinking about something. When I took delivery on my Disklavier about 18 
months ago, the person who delivered it set it up and had it working in about 
2 minutes. Later that summer, I received my first tuning at no charge, but I 
don't think the piano tuner was a Yamaha trained technician. He didn't seem 
able to answer any questions I had about the unit and didn't appear to be 
checking anything on the disklavier unit at all. All he did was tune the 
piano. So I'm thinking that I've NEVER had a Yamaha Disklavier trained 
technician look at this piano and callibrate it properly. 

There are a couple odds and ends I'd like to have checked out (such as the 
clunking pedal noises). How important is it to have someone do initial 
callibrations on the disklavier unit? How can I identify a good technician in 
my area? (Philadelphia) Do these technicians tune as well, or do they just 
zero in on the Disklavier unit? I could use a little advice here. Thanks.

Rich Tolsma

Re: [disklavier] Yamaha Technicians

2002-09-03 by PianoBench@aol.com

Good evening, everyone.

Rich: I strong suggest that you Call Mark Wisner at Yamaha Piano Service: 
(800) 854-1569 between 8:30-5:00 PST. Push 2 at the first menu choice and 2 
at the second menu choice. He should be able to answer your questions 
regarding both the issue of getting any Disklavier service to which you are 
entitled and the issue of finding a Disklavier technician.

Regards,
PianoBench

In a message dated 9/2/02 9:40:44 PM, Rich writes:

<< All this recent talk about getting rid of noises, etc., has gotten me 
thinking about something. When I took delivery on my Disklavier about 18 
months ago, the person who delivered it set it up and had it working in about 
2 minutes. Later that summer, I received my first tuning at no charge, but I 
don't think the piano tuner was a Yamaha trained technician. He didn't seem 
able to answer any questions I had about the unit and didn't appear to be 
checking anything on the disklavier unit at all. All he did was tune the 
piano. So I'm thinking that I've NEVER had a Yamaha Disklavier trained 
technician look at this piano and callibrate it properly. 

There are a couple odds and ends I'd like to have checked out (such as the 
clunking pedal noises). How important is it to have someone do initial 
callibrations on the disklavier unit? How can I identify a good technician in 
my area? (Philadelphia) Do these technicians tune as well, or do they just 
zero in on the Disklavier unit? I could use a little advice here. Thanks. >>

Re: [disklavier] Yamaha Technicians

2002-09-03 by Carol Beigel

Yamaha dealers know who the local Disklavier technicians are.  The 
Disklavier is mostly serviced by piano technicians; sometimes the organ 
technician if the problem is in the amplifier.  Such is the nature of a 
hybrid instrument.

Most Disklavier technicians feel like the Maytag repair man.  There are very 
few things that ever go wrong with them.  Most of the time, the piano is 
adjusted - not the Disklavier!

Because the piano is a mechanical device, and subject to humidity changes in 
the wood parts, the geometry of the working parts can change slightly.  Felt 
bushings compress and screws can become loose.  This is why it is necessary 
from time to time to calibrate the "computer" to the condition of the piano. 
  However, the tolerances built into the Disklavier are so reasonable, that 
the piano has to be really out of kilter for the DKV to show error messages.

Any good piano technician can service a piano equipped with a Disklavier.  
The piano part is serviced like any other acoustic piano - except that one 
wire harness gets disconnected on DKV models with the Record feature.  
Play-0nly models seldom need special servicing.

The most common adjustment is the damper pedal - the far right one.  Piano 
technicians usually check this adjustment each time an instrument is tuned 
on pianos that don't have Disklaviers.  Because the DKV has an in-line pedal 
solenoid, special care needs to be taken to assure that the normal pedal 
adjustment leaves this solenoid in the proper operating position.  If there 
is a problem with the pedal solenoid, it will often heat up, but turn itself 
off before damage is done.  There will also be error messages indicating 
that the pedal needs adjusting.

Piano technicians seldom deliver and set up pianos - piano movers do this!  
Most dealers have a Disklavier technician thoroughly check over the units 
before delivery so it should only take the delivery people a few minutes to 
set it up.  Most of the Disklavier technicians I know are first rate piano 
technicians as well as concert quality tuners, and don't work cheap!  I am 
sure your local Yamaha dealer knows of one!

Carol Beigel


>From: rjtolsma@...
>Reply-To: disklavier@yahoogroups.com
>To: disklavier@...
>Subject: [disklavier] Yamaha Technicians
>Date: Mon, 2 Sep 2002 21:40:03 EDT
>
>All this recent talk about getting rid of noises, etc., has gotten me
>thinking about something. When I took delivery on my Disklavier about 18
>months ago, the person who delivered it set it up and had it working in 
>about
>2 minutes. Later that summer, I received my first tuning at no charge, but 
>I
>don't think the piano tuner was a Yamaha trained technician. He didn't seem
>able to answer any questions I had about the unit and didn't appear to be
>checking anything on the disklavier unit at all. All he did was tune the
>piano. So I'm thinking that I've NEVER had a Yamaha Disklavier trained
>technician look at this piano and callibrate it properly.
>
>There are a couple odds and ends I'd like to have checked out (such as the
>clunking pedal noises). How important is it to have someone do initial
>callibrations on the disklavier unit? How can I identify a good technician 
>in
>my area? (Philadelphia) Do these technicians tune as well, or do they just
>zero in on the Disklavier unit? I could use a little advice here. Thanks.
>
>Rich Tolsma




_________________________________________________________________
MSN Photos is the easiest way to share and print your photos: 
http://photos.msn.com/support/worldwide.aspx

DRC-20

2002-09-07 by raymond.dupuy

Hi everybody,
I have just bought a DRC-20 in occasion for my older CLAVINOVA, but without documentation.
Can you help me to find this, please?
merci beaucoup
Raymond
Show quoted textHide quoted text

Re: [disklavier] Yamaha Technicians

2002-09-11 by yg ao

The Disklavier is a self-calibration system (MX1Z w/ Mark II XG).  My understanding is that if piano is in tune, the piano and Disklavier\ufffds ensemble tone sound in harmony.  Since the digital tone generator doesn\ufffdt easily go out of tune so it can be used as reference to calibrate the piano.  However, the piano tuners appointed by Yamaha dealer do not believe the self-calibration system as Yamaha has claimed.  So he tune through his own way.  My Disklavier was in perfect harmony when delivered (piano and tone generator) only after the 1st free tuning that the piano is now slightly deviate from the tone generator (even untrained ears can tell).  My dilemma is what to do when the 2nd free tune comes.  

 

There is also a loud noise coming from the Sustain and Soft Pedals when certain sound is played like piano sonata no.17 \ufffdtempest.\ufffd  I was told this is intrinsic with Yamaha Disklavier MX1Z and no way to fix it.

 

Any advice is deeply appreciated.

 

 Carol Beigel wrote:
Yamaha dealers know who the local Disklavier technicians are.  The 
Disklavier is mostly serviced by piano technicians; sometimes the organ 
technician if the problem is in the amplifier.  Such is the nature of a 
hybrid instrument.

Most Disklavier technicians feel like the Maytag repair man.  There are very 
few things that ever go wrong with them.  Most of the time, the piano is 
adjusted - not the Disklavier!

Because the piano is a mechanical device, and subject to humidity changes in 
the wood parts, the geometry of the working parts can change slightly.  Felt 
bushings compress and screws can become loose.  This is why it is necessary 
from time to time to calibrate the "computer" to the condition of the piano. 
  However, the tolerances built into the Disklavier are so reasonable, that 
the piano has to be really out of kilter for the DKV to show error messages.

Any good piano technician can service a piano equipped with a Disklavier.  
The piano part is serviced like any other acoustic piano - except that one 
wire harness gets disconnected on DKV models with the Record feature.  
Play-0nly models seldom need special servicing.

The most common adjustment is the damper pedal - the far right one.  Piano 
technicians usually check this adjustment each time an instrument is tuned 
on pianos that don't have Disklaviers.  Because the DKV has an in-line pedal 
solenoid, special care needs to be taken to assure that the normal pedal 
adjustment leaves this solenoid in the proper operating position.  If there 
is a problem with the pedal solenoid, it will often heat up, but turn itself 
off before damage is done.  There will also be error messages indicating 
that the pedal needs adjusting.

Piano technicians seldom deliver and set up pianos - piano movers do this!  
Most dealers have a Disklavier technician thoroughly check over the units 
before delivery so it should only take the delivery people a few minutes to 
set it up.  Most of the Disklavier technicians I know are first rate piano 
technicians as well as concert quality tuners, and don't work cheap!  I am 
sure your local Yamaha dealer knows of one!

Carol Beigel


>From: rjtolsma@...
>Reply-To: disklavier@yahoogroups.com
>To: disklavier@...
>Subject: [disklavier] Yamaha Technicians
>Date: Mon, 2 Sep 2002 21:40:03 EDT
>
>All this recent talk about getting rid of noises, etc., has gotten me
>thinking about something. When I took delivery on my Disklavier about 18
>months ago, the person who delivered it set it up and had it working in 
>about
>2 minutes. Later that summer, I received my first tuning at no charge, but 
>I
>don't think the piano tuner was a Yamaha trained technician. He didn't seem
>able to answer any questions I had about the unit and didn't appear to be
>checking anything on the disklavier unit at all. All he did was tune the
>piano. So I'm thinking that I've NEVER had a Yamaha Disklavier trained
>technician look at this piano and callibrate it properly.
>
>There are a couple odds and ends I'd like to have checked out (such as the
>clunking pedal noises). How important is it to have someone do initial
>callibrations on the disklavier unit? How can I identify a good technician 
>in
>my area? (Philadelphia) Do these technicians tune as well, or do they just
>zero in on the Disklavier unit? I could use a little advice here. Thanks.
>
>Rich Tolsma




_________________________________________________________________
MSN Photos is the easiest way to share and print your photos: 
http://photos.msn.com/support/worldwide.aspx


Yahoo! Groups SponsorADVERTISEMENT

To Post a message to the group, send it to:   disklavier@...

To Post a private message to Todd Muncy, the group's founder and moderator, send it to:
disklavier-owner@...

To reach our group's web site go to:
http://Yahoogroups.com/group/disklavier

Todd's family web site was completely rewritten in June 2001 and contains some fun disklavier content and links to midi sites among other things, The url is:
http://MuncyFamily.com

THINKING OF LEAVING THE GROUP?
If you are thinking of unsubcribing because you are getting too much mail, go the the web site and change your email delivery option instead.  That will fix the problem, while maintaining your access to the group.  If you insist on leaving us completely send a blank email to:
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Know someone who wants to join?  Have them send a blank email to:
disklavier-subscribe@... or give them this link:
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---------------------------------
Yahoo! - We Remember
9-11: A tribute to the more than 3,000 lives lost

Re: [disklavier] Yamaha Technicians

2002-09-12 by Carol Beigel

The standard international pitch to tune a piano is A440 hertz.  By default, 
the tone generator is also set to A440 (000 in the Mtune window).  Humidity 
(as in the moisture content of the soundboard) affects the pitch of the 
piano. The ideal relative humidity for a piano is 42%RH.  If the humidity 
around the piano is higher than this, there is a good chance the piano is 
sharp - happens all the time during the summer.  When the humidity is lower 
than 42%RH, the piano starts to go flat - happens all the time during the 
heating season.  This is why it is recommended to have your piano tuned at 
6-month intervals.

The tone generator can be tuned my using M tune from the Function menu.  
This way the emsemble sounds can be matched to the pitch of the piano. Press 
the Function key, then use the -> to select Mtune, then press Enter.  Make 
sure the number you see is 000.  Use the + or - buttons to change the value.

I will make a separate post explaining why tuning theory does not compute 
exactly with the ensemble sounds, and how piano tuners determine where to 
set the tuning of your piano.

As far as the excessive pedal noise is concerned, there might be a simple 
explanation.  If the excessive noise is consistent on EVERY file you play - 
call the technician.  If only an occasional file has this problem, it is 
probably in the file data and not the pedal adjustment.  The MXIIXG has 
incremental pedaling which means not only does it do on/off but lots of 
nuances in between.  IF the file was originally recorded on a piano that 
only had on/off pedaling, it can be noisy.  This includes some of the older 
PianoSoft music files.

The next post will deal with the piano tuner!

Carol Beigel



>From: yg ao <ygaousa@...>
>Reply-To: disklavier@yahoogroups.com
>To: disklavier@yahoogroups.com
>Subject: Re: [disklavier] Yamaha Technicians
>Date: Wed, 11 Sep 2002 07:23:36 -0700 (PDT)
>
>
>The Disklavier is a self-calibration system (MX1Z w/ Mark II XG).  My 
>understanding is that if piano is in tune, the piano and Disklavier\ufffds 
>ensemble tone sound in harmony.  Since the digital tone generator doesn\ufffdt 
>easily go out of tune so it can be used as reference to calibrate the 
>piano.  However, the piano tuners appointed by Yamaha dealer do not believe 
>the self-calibration system as Yamaha has claimed.  So he tune through his 
>own way.  My Disklavier was in perfect harmony when delivered (piano and 
>tone generator) only after the 1st free tuning that the piano is now 
>slightly deviate from the tone generator (even untrained ears can tell).  
>My dilemma is what to do when the 2nd free tune comes.
>
>
>
>There is also a loud noise coming from the Sustain and Soft Pedals when 
>certain sound is played like piano sonata no.17 \ufffdtempest.\ufffd  I was told this 
>is intrinsic with Yamaha Disklavier MX1Z and no way to fix it.
>
>
>
>Any advice is deeply appreciated.
>
>
>
>  Carol Beigel wrote:
>Yamaha dealers know who the local Disklavier technicians are.  The
>Disklavier is mostly serviced by piano technicians; sometimes the organ
>technician if the problem is in the amplifier.  Such is the nature of a
>hybrid instrument.
>
>Most Disklavier technicians feel like the Maytag repair man.  There are 
>very
>few things that ever go wrong with them.  Most of the time, the piano is
>adjusted - not the Disklavier!
>
>Because the piano is a mechanical device, and subject to humidity changes 
>in
>the wood parts, the geometry of the working parts can change slightly.  
>Felt
>bushings compress and screws can become loose.  This is why it is necessary
>from time to time to calibrate the "computer" to the condition of the 
>piano.
>   However, the tolerances built into the Disklavier are so reasonable, 
>that
>the piano has to be really out of kilter for the DKV to show error 
>messages.
>
>Any good piano technician can service a piano equipped with a Disklavier.
>The piano part is serviced like any other acoustic piano - except that one
>wire harness gets disconnected on DKV models with the Record feature.
>Play-0nly models seldom need special servicing.
>
>The most common adjustment is the damper pedal - the far right one.  Piano
>technicians usually check this adjustment each time an instrument is tuned
>on pianos that don't have Disklaviers.  Because the DKV has an in-line 
>pedal
>solenoid, special care needs to be taken to assure that the normal pedal
>adjustment leaves this solenoid in the proper operating position.  If there
>is a problem with the pedal solenoid, it will often heat up, but turn 
>itself
>off before damage is done.  There will also be error messages indicating
>that the pedal needs adjusting.
>
>Piano technicians seldom deliver and set up pianos - piano movers do this!
>Most dealers have a Disklavier technician thoroughly check over the units
>before delivery so it should only take the delivery people a few minutes to
>set it up.  Most of the Disklavier technicians I know are first rate piano
>technicians as well as concert quality tuners, and don't work cheap!  I am
>sure your local Yamaha dealer knows of one!
>
>Carol Beigel
>
>
> >From: rjtolsma@...
> >Reply-To: disklavier@yahoogroups.com
> >To: disklavier@...
> >Subject: [disklavier] Yamaha Technicians
> >Date: Mon, 2 Sep 2002 21:40:03 EDT
> >
> >All this recent talk about getting rid of noises, etc., has gotten me
> >thinking about something. When I took delivery on my Disklavier about 18
> >months ago, the person who delivered it set it up and had it working in
> >about
> >2 minutes. Later that summer, I received my first tuning at no charge, 
>but
> >I
> >don't think the piano tuner was a Yamaha trained technician. He didn't 
>seem
> >able to answer any questions I had about the unit and didn't appear to be
> >checking anything on the disklavier unit at all. All he did was tune the
> >piano. So I'm thinking that I've NEVER had a Yamaha Disklavier trained
> >technician look at this piano and callibrate it properly.
> >
> >There are a couple odds and ends I'd like to have checked out (such as 
>the
> >clunking pedal noises). How important is it to have someone do initial
> >callibrations on the disklavier unit? How can I identify a good 
>technician
> >in
> >my area? (Philadelphia) Do these technicians tune as well, or do they 
>just
> >zero in on the Disklavier unit? I could use a little advice here. Thanks.
> >
> >Rich Tolsma
>
>
>
>
>_________________________________________________________________
>MSN Photos is the easiest way to share and print your photos:
>http://photos.msn.com/support/worldwide.aspx
>
>
>Yahoo! Groups SponsorADVERTISEMENT
>
>To Post a message to the group, send it to:   disklavier@...
>
>To Post a private message to Todd Muncy, the group's founder and moderator, 
>send it to:
>disklavier-owner@...
>
>To reach our group's web site go to:
>http://Yahoogroups.com/group/disklavier
>
>Todd's family web site was completely rewritten in June 2001 and contains 
>some fun disklavier content and links to midi sites among other things, The 
>url is:
>http://MuncyFamily.com
>
>THINKING OF LEAVING THE GROUP?
>If you are thinking of unsubcribing because you are getting too much mail, 
>go the the web site and change your email delivery option instead.  That 
>will fix the problem, while maintaining your access to the group.  If you 
>insist on leaving us completely send a blank email to:
>disklavier-unsubscribe@...
>
>Know someone who wants to join?  Have them send a blank email to:
>disklavier-subscribe@... or give them this link:
>http://Yahoogroups.com/group/disklavier/join
>
>
>Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.
>
>
>
>---------------------------------
>Yahoo! - We Remember
>9-11: A tribute to the more than 3,000 lives lost




Carol Beigel
crbrpt@...


_________________________________________________________________
MSN Photos is the easiest way to share and print your photos: 
http://photos.msn.com/support/worldwide.aspx

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