Disklavier

Dear All:

Horse Hockey!

The likelihood that the actual cable is different in different markets is remote. Most companies subscribe to quality and cost programs that benefit from greater numbers for each discrete part. My experience selling for Hitachi as a case in point.

Much more likely is a "marketing strategy" that Yamaha does not want to support a piano that is purchased outside of the feudal markets that have been laid down by corporate dictum.

When we bought our Disklavier "used" the local Yamaha dealer suggested that I would not be able to have Yamaha service...he was argumentative and grandstanding...and I believe that this is a strategy to intimidate the customer to only buy from the local dealer. When challenged he recanted and acknowledged that they would indeed service the USA sold and delivered serial number.

Someday Yamaha will wake up to the fact that they have an outstanding product that should be supported with great aplomb no matter where the piano sits or from whom it was acquired. The dealers will then be able to focus in on great service and support which will make their sales flourish.

And opinion of one.

Cheers

Dan

-----Original Message-----
From: Carol Beigel
Sent: Feb 10, 2004 11:57 PM
To: disklavier@yahoogroups.com
Subject: Re: [disklavier] Anyone Knows?

It could also be that Yamaha of America never had a
part for a model like that. Electric power is
different all over the world, and the volts coming into
electronics are not the same. That's why electric
cables are different. You don't know how much voltage
is going thru what wire to whatever doodad on some
circuit board. It's probably like Volkswagen of
Germany with all those Passats in their showroom today
being expected to have a part for a Volkswagen Rabbit
bought in the United States in 1982. You just wouldn't
expect such a thing even though both products said
Volkswagen on them.

Yamaha is not one, but many corporations that do
business different ways in different parts of the
world. I went to the Yamaha website and clicked on
"international" They have links to customer service in
different places in the world at:
http://www.global.yamaha.com/products/music/pianos.html.
I sometimes have trouble here in Washington D.C
servicing the pianos in the homes of diplomats from all
over the world. They may all have the same brand name,
but they can be so very, very different. In the global
economy parts is not always parts!

Carol Beigel

----- Original Message -----
From: "Robert Welcyng"
To:
Sent: Tuesday, February 10, 2004 7:42 PM
Subject: Re: [disklavier] Anyone Knows?


> Carol, Wayne has gotten the cold shoulder from
Yamaha. If Yamaha of
> America had any interest in helping him, they would
have given him
> addresses and contacts for the other Yamaha regions,
or even made
> inquiries for him. Y of A has outstanding and
extremely helpful people.
> I suspect that Yamaha Japan has laid down the law to
all regions: They
> shall honor their respective world market boundaries
and their sales
> networks. Period.
>
> Yamaha headquarters can't stop leakage of products
across regional
> lines, but they can surely refuse to promote it. I
don't believe anyone
> would care to be a dealer in LA and have to compete
with some importer
> bringing in DKVs from the Far East.
>
> Carol Beigel wrote:
> > There's alway ebay! Or you could contact Yamaha of
> > Europe, Japan or wherever you think the original
model
> > came from and see if they will sell you one.
> >
> > Carol Beigel
> >
> > ----- Original Message -----
> > From: "Chang, Wayne" > > To:
> > Sent: Tuesday, February 10, 2004 1:17 PM
> > Subject: [disklavier] Anyone Knows?
> >
> >
> >
> >>Dear group members,
> >>
> >>
> >>
> >>I am a pretty outdated disklavier user so please
bear
> >
> > with me about the
> >
> >>question I am searching for answer.
> >>
> >>
> >>
> >>I have an older C3 disklavier grand, with a control
> >
> > wagon, but without the
> >
> >>cable, an older styled round 16-pin male-to-female
> >
> > cable connecting the
> >
> >>piano and the control wagon. My piano like this has
> >
> > been described by
> >
> >>YAMAHA-USA as "Gray Market" product which one
should
> >
> > never touch or deal
> >
> >>with. For the Disklavier old timers, you probably
> >
> > know exactly what I am
> >
> >>talking about.
> >;>
> >>
> >>
> >>I called Yamaha Piano Service several times wanting
> >
> > to buy the cable, but
> >
> >>when I was asked about the serial numbers, the
answer
> >
> > is always "sorry, your
> >
> >>piano is not a serial number that we support."
> >>
> >>
> >>
> >>Does anyone know where I can go to get that control
> >
> > cable, either used or
> >
> >>new?
> >>
> >>;
> >>
> >>
> >>
> >>
> >>
> >>Thanks,
> >>
> >>Wayne
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >
> >
> >
> >
> >
> > To Post a message to the group, send it to:
disklavier@...
> >
>; > To Post a private message to Todd Muncy, the
group's founder and
> moderator, send it to:
> > disklavier-owner@...m
> >
> > To reach our group's web site go to:
> > http://Yahoogroups.com/group/disklavier
> >
> > Todd's family web site was completely updated
012/22/03. It contains
> some fun disklavier content and links to midi sites
among many other
> things, The url is:
> > http://MuncyFamily.com
> >
> > THINKING OF LEAVING THE GROUP?
> > If you are thinking of unsubcribing because you are
getting too much
> mail, go the the web site and change your email
delivery option instead.
> That will fix the problem, while maintaining your
access to the group.
> If you insist on leaving us completely send a blank
email to:
> > disklavier-unsubscribe@...
> >
> > Know someone who wants to join? Have them send a
blank email to:
> > disklavier-subscribe@... or give them this
xlink:
> > http://Yahoogroups.com/group/disklavier/join
> >
> > Yahoo! Groups Links
> >
> >
> >
> >
> >
> >
>
>
> --
> Robert Welcyng
> Anchorage, Alaska
>
>
>
>
> To Post a message to the group, send it to:
disklavier@...
>
> To Post a private message to Todd Muncy, the group's
founder and moderator, send it to:
> disklavier-owner@...
>
> To reach our group's web site go to:
> http://Yahoogroups.com/group/disklavier
>
> Todd's family web site was completely updated
012/22/03. It contains some fun disklavier content and
links to midi sites among many other things, The url
is:
> http://MuncyFamily.com
>
> THINKING OF LEAVING THE GROUP?
> If you are thinking of unsubcribing because you are
getting too much mail, go the the web site and change
your email delivery option instead. That will fix the
problem, while maintaining your access to the group.
If you insist on leaving us completely send a blank
email to:
> disklavier-unsubscribe@yahooGroups.com
>
> Know someone who wants to join? Have them send a
blank email to:
> disklavier-subscribe@... or give them this
xlink:
> http://Yahoogroups.com/group/disklavier/join
>
>;
>
> Yahoo! Groups Sponsor
> ADVERTISEMENT
>
>
>
>
>
> -----------------------------------------------------
---------------------------
> Yahoo! Groups Links
>
> a.. To visit your group on the web, go to:
> http://groups.yahoo.com/group/disklavier/
>
> b.. To unsubscribe from this group, send an email
to:
> disklavier-unsubscribe@yahoogroups.com
>
> c.. Your use of Yahoo! Groups is subject to the
Yahoo! Terms of Service.
>
>




To Post a message to the group, send it to: disklavier@...

To Post a private message to Todd Muncy, the group's founder and moderator, send it to:
disklavier-owner@...

To reach our group's web site go to:
http://Yahoogroups.com/group/disklavier

Todd's family web site was completely updated 012/22/03. It contains some fun disklavier content and links to midi sites among many other things, The url is:
http://MuncyFamily.com

THINKING OF LEAVING THE GROUP?
If you are thinking of unsubcribing because you are getting too much mail, go the the web site and change your email delivery option instead. That will fix the problem, while maintaining your access to the group. If you insist on leaving us completely send a blank email to:
disklavier-unsubscribe@...

Know someone who wants to join? Have them send a blank email to:
disklavier-subscribe@... or give them this xlink:
http://Yahoogroups.com/group/disklavier/join

Yahoo! Groups Links