Disklavier

Tom,  
Thanks for posting this.  I too have gotten remarkable service from Fredy at Yamaha Tech 
Support in the past and he should be given many accolades for sure.

I was wondering what updates were you talking about.  V2.0 and 2.1?  You were not 
referring to Version 3, that was just announced.    

Thanks again, 
Joan




--- In disklavier@yahoogroups.com, Tom Wheeler <tnwheeler@...> wrote:
>
> Last Sunday evening I discovered that there were two updates available  
> for my Mark IV disklavier via Network Update on my pocket remote  
> (PRC-100). I downloaded and installed the updates.  Each update  
> required a reboot of the Mark IV which I allowed to go to completion  
> before downloading and installing the next update.  At the end of the  
> process the screen on my PRC-100 was frozen.  I could not do anything  
> with it or even shut it down.  After trying everything. I switched off  
> the battery, removed the battery,  waited a minute or so, reinstalled  
> the battery, and switched the battery back on.  The PRC-100 began to  
> initialize but gave an error message midway through the initialization  
> process and said that it could not link with the disklavier.  Attempts  
> to bring up the interface of the PRC-100 resulted in a message to run  
> interface updater.  I made sure that the Mark IV was turned on, went  
> to interface updater and after a few moments with the message "looking  
> for file update" I received the error message that the remote could  
> not connect with the I/O center.  No amount of rebooting of either the  
> PRC-100 or the Mark IV resolved the issue which meant my PRC-100 was  
> useless.
> 
> On Monday morning I contacted Disklavier Tech Support in California as  
> soon as they opened.  I was connected with Fredy who patiently listed  
> to my recitation of the above, and explained to me how to download and  
> reinstall the 2.10 update.  Both of us thought this would resolve the  
> problem.  Unfortunately after I downloaded the update, burned it to CD  
> and reinstalled, I was still getting the same error message on my  
> PRC-100.  I called Fredy to report the bad news.  Fredy was terrific.   
> He immediately sent several things to me via overnight Fed Ex  
> priority.  These included a new I/O center as well as a secure digital  
> card containing the operating system for my PRC-100 and the 2.10  
> update for the PRC-100. Fredy also contacted a local Yamaha approved  
> technician in my area who called me 20 minutes after Fredy had spoken  
> with him and made arrangements to come over this Saturday to install  
> the new I/O center.
> 
> The next morning (Tuesday) the package from Fredy arrived.  I decided  
> to try reinstalling the OS for my PRC-100 myself since Fredy had  
> provided exceptionally clear directions.  I was delighted to see that  
> as soon as the OS for the PRC-100 was reinstalled from the secure  
> digital card, all of my problems disappeared and the PRC-100 synched  
> up with the Mark IV perfectly.  I was able to run interface updater  
> with no problems and I have been operating with no problems since this  
> point.  I returned the I/O center and other materials to Fredy today  
> and cancelled the technician's visit scheduled for Saturday.
> 
> I am describing this because it is easy in my thirst for the  
> implementation of new features on the Mark IV to forget the  
> exceptionally high level of service which Yamaha USA provides to us on  
> this instrument.  Bill Brandom, the National Disklavier Marketing  
> Manager, is very receptive to user comments, always takes them to  
> Japan for consideration, and has a group including Fredy in California  
> that provide outstanding service that all too often goes without  
> recognition.  This post I hope gives this tech support team and Bill a  
> little recognition for the remarkable job they do.
> 
> Thank you.
> 
> Tom
>