Disklavier

Last Sunday evening I discovered that there were two updates available  
for my Mark IV disklavier via Network Update on my pocket remote  
(PRC-100). I downloaded and installed the updates.  Each update  
required a reboot of the Mark IV which I allowed to go to completion  
before downloading and installing the next update.  At the end of the  
process the screen on my PRC-100 was frozen.  I could not do anything  
with it or even shut it down.  After trying everything. I switched off  
the battery, removed the battery,  waited a minute or so, reinstalled  
the battery, and switched the battery back on.  The PRC-100 began to  
initialize but gave an error message midway through the initialization  
process and said that it could not link with the disklavier.  Attempts  
to bring up the interface of the PRC-100 resulted in a message to run  
interface updater.  I made sure that the Mark IV was turned on, went  
to interface updater and after a few moments with the message "looking  
for file update" I received the error message that the remote could  
not connect with the I/O center.  No amount of rebooting of either the  
PRC-100 or the Mark IV resolved the issue which meant my PRC-100 was  
useless.

On Monday morning I contacted Disklavier Tech Support in California as  
soon as they opened.  I was connected with Fredy who patiently listed  
to my recitation of the above, and explained to me how to download and  
reinstall the 2.10 update.  Both of us thought this would resolve the  
problem.  Unfortunately after I downloaded the update, burned it to CD  
and reinstalled, I was still getting the same error message on my  
PRC-100.  I called Fredy to report the bad news.  Fredy was terrific.   
He immediately sent several things to me via overnight Fed Ex  
priority.  These included a new I/O center as well as a secure digital  
card containing the operating system for my PRC-100 and the 2.10  
update for the PRC-100. Fredy also contacted a local Yamaha approved  
technician in my area who called me 20 minutes after Fredy had spoken  
with him and made arrangements to come over this Saturday to install  
the new I/O center.

The next morning (Tuesday) the package from Fredy arrived.  I decided  
to try reinstalling the OS for my PRC-100 myself since Fredy had  
provided exceptionally clear directions.  I was delighted to see that  
as soon as the OS for the PRC-100 was reinstalled from the secure  
digital card, all of my problems disappeared and the PRC-100 synched  
up with the Mark IV perfectly.  I was able to run interface updater  
with no problems and I have been operating with no problems since this  
point.  I returned the I/O center and other materials to Fredy today  
and cancelled the technician's visit scheduled for Saturday.

I am describing this because it is easy in my thirst for the  
implementation of new features on the Mark IV to forget the  
exceptionally high level of service which Yamaha USA provides to us on  
this instrument.  Bill Brandom, the National Disklavier Marketing  
Manager, is very receptive to user comments, always takes them to  
Japan for consideration, and has a group including Fredy in California  
that provide outstanding service that all too often goes without  
recognition.  This post I hope gives this tech support team and Bill a  
little recognition for the remarkable job they do.

Thank you.

Tom

Tom,  
Thanks for posting this.  I too have gotten remarkable service from Fredy at Yamaha Tech 
Support in the past and he should be given many accolades for sure.

I was wondering what updates were you talking about.  V2.0 and 2.1?  You were not 
referring to Version 3, that was just announced.    

Thanks again, 
Joan




--- In disklavier@yahoogroups.com, Tom Wheeler <tnwheeler@...> wrote:

>
> Last Sunday evening I discovered that there were two updates available  
> for my Mark IV disklavier via Network Update on my pocket remote  
> (PRC-100). I downloaded and installed the updates.  Each update  
> required a reboot of the Mark IV which I allowed to go to completion  
> before downloading and installing the next update.  At the end of the  
> process the screen on my PRC-100 was frozen.  I could not do anything  
> with it or even shut it down.  After trying everything. I switched off  
> the battery, removed the battery,  waited a minute or so, reinstalled  
> the battery, and switched the battery back on.  The PRC-100 began to  
> initialize but gave an error message midway through the initialization  
> process and said that it could not link with the disklavier.  Attempts  
> to bring up the interface of the PRC-100 resulted in a message to run  
> interface updater.  I made sure that the Mark IV was turned on, went  
> to interface updater and after a few moments with the message "looking  
> for file update" I received the error message that the remote could  
> not connect with the I/O center.  No amount of rebooting of either the  
> PRC-100 or the Mark IV resolved the issue which meant my PRC-100 was  
> useless.
> 
> On Monday morning I contacted Disklavier Tech Support in California as  
> soon as they opened.  I was connected with Fredy who patiently listed  
> to my recitation of the above, and explained to me how to download and  
> reinstall the 2.10 update.  Both of us thought this would resolve the  
> problem.  Unfortunately after I downloaded the update, burned it to CD  
> and reinstalled, I was still getting the same error message on my  
> PRC-100.  I called Fredy to report the bad news.  Fredy was terrific.   
> He immediately sent several things to me via overnight Fed Ex  
> priority.  These included a new I/O center as well as a secure digital  
> card containing the operating system for my PRC-100 and the 2.10  
> update for the PRC-100. Fredy also contacted a local Yamaha approved  
> technician in my area who called me 20 minutes after Fredy had spoken  
> with him and made arrangements to come over this Saturday to install  
> the new I/O center.
> 
> The next morning (Tuesday) the package from Fredy arrived.  I decided  
> to try reinstalling the OS for my PRC-100 myself since Fredy had  
> provided exceptionally clear directions.  I was delighted to see that  
> as soon as the OS for the PRC-100 was reinstalled from the secure  
> digital card, all of my problems disappeared and the PRC-100 synched  
> up with the Mark IV perfectly.  I was able to run interface updater  
> with no problems and I have been operating with no problems since this  
> point.  I returned the I/O center and other materials to Fredy today  
> and cancelled the technician's visit scheduled for Saturday.
> 
> I am describing this because it is easy in my thirst for the  
> implementation of new features on the Mark IV to forget the  
> exceptionally high level of service which Yamaha USA provides to us on  
> this instrument.  Bill Brandom, the National Disklavier Marketing  
> Manager, is very receptive to user comments, always takes them to  
> Japan for consideration, and has a group including Fredy in California  
> that provide outstanding service that all too often goes without  
> recognition.  This post I hope gives this tech support team and Bill a  
> little recognition for the remarkable job they do.
> 
> Thank you.
> 
> Tom
>

Joan,

No the updates that I found through Network Update on my PRC-100 were  
the 2.10 update.  I do not have the Version 3 update which has not yet  
(to the best of my knowledge) been made available.

Tom

On Jan 26, 2008, at 12:37 PM, jheitzeb1 wrote:

> Tom,
> Thanks for posting this.  I too have gotten remarkable service from  
> Fredy at Yamaha Tech
> Support in the past and he should be given many accolades for sure.
>
> I was wondering what updates were you talking about.  V2.0 and 2.1?   
> You were not
> referring to Version 3, that was just announced.
>
> Thanks again,
> Joan

Thanks Tom for letting me know what version.   Hope you were able to get DKV Browser to 
work again.