Disklavier

PianoBench@... wrote:

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Hello Everyone,

In a message dated 1/18/01 3:43:00 PM, John writes:

<<  I am trying to locate an owners manual for an upright disklavier made 
around 1991 or '92.  It is a Japanese model MX101, but whatever the 
model # that was made for the american market would be usable. It is an 
upright model, non midi I believe.  

...I have already contacted Yamaha, and they are
unwilling (not unable) to supply this manual. The reason is that the
instrument was not originally made for the US market, but an overseas model,
and they will not support it. They insisted on getting a serial # to prove it
was a US model before they would send it.  Any lines on one that could be
reproduced??  I am also contacting Yamaha in Japan, hoping they can supply
one... any other ideas???   >>

This is a tough issue. Pianos that are made by Yamaha for the Asian market do

not go through the same process of seasoning the wood that is applied to 
pianos made for the US market. For this reason, it is not recommended that 
Yamaha pianos made for the Asian market be imported into the US. Furthermore,

the Disklavier model numbers are different (as you have found out), and no 
one in the US has the information necessary to support their use.

I would suggest taking this issue up with the dealer who sold you the piano. 
It would seem to me that he/she has a moral obligation to provide you with 
this sort of support.

Regards,
PianoBench


Hi Piano Bench,

thanks for your reply.  But this is the situation: I am a piano technician
with over 25 yrs experience. I have little faith in the claims of Yamaha's
reasoning not to support the instrument due to climate/seasoning etc. Pianos
undergo extreme climatic changes even within the US. They didn't design a
completely different disklavier unit for Japan I don't believe. Even if it is
another model #.  I understand that the different language capabilities are a
menu choice even in the US models. 
I am astounded that they do not support this unit, solely from my observation
that it is to protect the US Yamaha dealers from any foriegn competition. This
seems unethical. 
    I sold this unit for a dealer I work with, yes, I feel obligated to get my
customer any info I can about it. If you know how to switch the menu to
english from japanese, that would be a big start. There are many Japanese made
pianos coming into the states. If you have done this for any time, I assume
that you have, you've seen the changes int the american/imported piano mix. 
It's a printed booklet, nothing compicated.  Whay can't they just sell me one?
 Why to I need to have a piano at all in order to buy a book?  Doesn't this
seem ulikely to you?  Do you have any suggestions beyond the company?    
thanks. john

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