Disklavier

Mark,

As right as you may be, it probably doesn't serve anybody very well to take
a hostile tone.  You represent Yamaha when you use Yamaha in your signature,
and I don't think it's inappropriate for a buyer of a Yamaha product
manufactured in one part of the world to expect support from Yamaha in
another part of the world.  Yamaha is a Wolrd-Class organization, and
consumers come to expect certain things from those organizations whether it
is easy for the company to provide it or not.

All reasons for lack of service, or refusal to support these products are
naturally going to elicit conspiracy theories from some people.  Just accept
it.  Reasonable people will come to reasonable conclusions based on facts.
Thank you for the facts in your reply.

-Shawn Nunley
(a happy Mark II owner)

-----Original Message-----
From: Mark Wisner [mailto:MWisner@...]
Sent: Monday, January 22, 2001 10:50 AM
To: disklavier@egroups.com
Subject: Re: [Re: [Re: [disklavier] Owners manual - older disklavier]]


<<Pianos undergo extreme climatic changes even within the US.>>
As we found out in 1963 when a great number of the pianos we initially
imported had to be replaced or repaired as Yamaha greatly underestimated the
dryness of the typical American home.  It was an expensive lesson we learned
well, and have not forgotten.

<<They didn't design a completely different Disklavier unit for Japan I
don't
believe.>>
Wrong.  Different global areas get the features the marketing people in that
area request.  Also, the USA requires UL approval, which other countries
don't, so the design IS different.

<<Even if it is
another model #.  I understand that the different language capabilities are
a
menu choice even in the US models.>>

The default language is Japanese.  For the Japanese market, the pianos don't
have the English option, and as far as I know, it can't be added.

<<I am astounded that they do not support this unit, solely from my
observation
that it is to protect the US Yamaha dealers from any foreign competition.
This
seems unethical.>>

Bull.  We don't have time to support the pianos we have information about as
well, or as quickly as we would like.   How much of your time would you
spend talking to callers who are phoning in to ask you about a piano you
have never seen, and have no information about?  And if it started to impact
your regular customers who can't get through to leave a message or talk to
you?


Mark Wisner
Piano Service
Yamaha Corporation
mwisner@...


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