first, make sure that the receipt is for the exact same piano. hopefully it lists the serial number. if this is the case, you have an ironclad case. if the old receipt does not specifically list the serial number your case will not be as strong and you may have a tougher negotiation.
in most states, it is against the law (and a fairly serious offense) to sell used items as new. if you can prove that the piano was previously sold, you certainly have a case for a full refund and probably punitive damages as well. if i were sold a used piano as new, i would raise hell demanding a full refund at minimum and making all sorts of additional threats which i would follow through on.
if you are happy with the piano you should at least negotiate a better price and get a refund. Disklaviers loose value more than straight pianos because the technology and features change. think of it as a combination piano / computer. you wouldn't buy a three year old computer and expect to pay anything close to the new price.
keep us informed about this dealer and if you do have proof that you were cheated, please let everyone know who they are. before publicly accusing someone of this sort of activity, make sure you are correct and give them an opportunity to explain the discrepancy in some way that you might not have considered.
On 4/23/2011 10:13 AM, my88keyz wrote:
I recently purchased what I thought was a BRAND NEW Disklavier grand piano from a local dealer. However, today I discovered an old receipt in the piano's manual from TWO years ago. The receipt was for the exact same piano that I purchased, so obviously the piano was USED -- worse yet, I actually paid MORE for the piano than the previous buyer.
Is this a common practice among Yamaha dealers -- to resell old pianos as NEW? I certainly hope it's not common.
Does anyone have any suggestions as to what I should do? Should I require a new piano? Do I have any legal remedy?
(My receipt actually states "NEW" on it.)
Thanks,
Iggy
-- Best regards, Spencer Chase 67550-Bell Springs Rd. Garberville, CA 95542 Postal service only. Laytonville, CA 95454 UPS only. Spencer@... http://www.spencerserolls.com (707) 984-8356 (425) 791-0309