Elektron Musical Instruments

On Apr 5, 2005, at 5:56 PM, finite_sf wrote:

>  I am very demanding of the feature set of my equipment, and don't mind
>  dishing out the cash. Maybe because I work in customer support for a
>  large .com is why I understand the importance of customer feedback.

as does Elektron.  I've had the MnM since it was in the beta-test mode 
where only
100 friends received it with a half-finished OS.  we were given a web 
submission form
where we could report bugs and request features.  name one other 
synthesizer
manufacturer who has ever done something that close to their 
customers...

the sick part is that a huge part of these requests were implemented.  
the MnM
didn't originally have a facility for one-handed muting (take a look at 
the friend
100 units; they don't say MUTE below the bank button), we asked for it 
and got it.
the song sequencer didn't do individual transposing of tracks.  we 
asked for it
and got it.  we asked for more effects machines and got them.  we asked 
for sequencing
in poly mode and got it.  we asked for page copying and got it.  we 
asked for
a super copy/paste mode and got it.  the list goes on and on and on.  
the fact
is that they added a TON of features because their customers asked for 
them, they
evaluated the requests and decided which ones were most popular, most
appropriate to the spirit of the machine and could be worked well into 
the
interface.  they did the same thing with the MD OS this past year.

but you have to stop at some point; not everyone can get that ONE 
feature
that would just make the machine perfect for them.  if the feature's 
that
important to you, then request it from them.  maybe you'll see it in a
future OS; and if you don't, there's a good reason for it.  but don't 
for a
second sit here and say that they don't listen to customer feedback
because that's complete BS and anyone that's been in this forum
long enough knows that.

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