Elektron Musical Instruments

--- In elektron-users@yahoogroups.com, Joseph Melnyk <jmelnyk@c...> wrote:
> On Apr 5, 2005, at 5:56 PM, finite_sf wrote:
> 
> >  I am very demanding of the feature set of my equipment, and don't
mind
> >  dishing out the cash. Maybe because I work in customer support for a
> >  large .com is why I understand the importance of customer feedback.
> 
> as does Elektron.  I've had the MnM since it was in the beta-test mode 
> where only
> 100 friends received it with a half-finished OS.  we were given a web 
> submission form
> where we could report bugs and request features.  name one other 
> synthesizer
> manufacturer who has ever done something that close to their 
> customers...

I never said that Elektron does not listen... I just stated I was
irked, by a "featured pause" and was told to shut up, and get a
laptop. So far I have been super happy with the quality, and support
of the products... features are icing on the cake... but lets face it
they are what sell the product.

I love the fact that elektron takes a active interest in feature
requests. Here are some other companys that do take a active interest
as well. 

http://www.future-retro.com/
http://www.synthcom.com/contactus.html

> 
> the sick part is that a huge part of these requests were implemented.  
> the MnM
> didn't originally have a facility for one-handed muting (take a look at 
> the friend
> 100 units; they don't say MUTE below the bank button), we asked for it 
> and got it.

AWESOME!

> the song sequencer didn't do individual transposing of tracks.  we 
> asked for it
> and got it.  we asked for more effects machines and got them.  we asked 
> for sequencing
> in poly mode and got it.  we asked for page copying and got it.  we 
> asked for
> a super copy/paste mode and got it.  the list goes on and on and on.  
> the fact
> is that they added a TON of features because their customers asked for 
> them, they
> evaluated the requests and decided which ones were most popular, most
> appropriate to the spirit of the machine and could be worked well into 
> the
> interface.  they did the same thing with the MD OS this past year.

AWESOME!

> 
> but you have to stop at some point; not everyone can get that ONE 
> feature
> that would just make the machine perfect for them.

I know... but both of the companys listed above are run by 2 people,
and 2 people only... and they apeared at the time to have done more
then Elektron... I am still dealing with a MIDI note off problem on my
MnM.
 

  if the feature's 
> that
> important to you, then request it from them.  maybe you'll see it in a
> future OS; and if you don't, there's a good reason for it.  but don't 
> for a
> second sit here and say that they don't listen to customer feedback
> because that's complete BS and anyone that's been in this forum
> long enough knows that.

I stated that I was unhappy with a "feature" that of not having the
ability to paste a track to differnt pattern, before changing to that
pattern. I was told to buy a laptop V_V and that is not a option that
I am happy with. I know how to work with in the limitations of the
unit... I just dont like to.

> 
> [Non-text portions of this message have been removed]