Elektron Musical Instruments

Hi Everyone-
Everything I've heard of Elektron's support is glowing with absolutely nothing 
bad to say about these guys.  Has anyone experienced a case of poor 
support?

My story (so far):  I sent an email on Sunday night for a warranty repair, no 
response.  Sent an email Tuesday night, reiterating my problem (the power is 
dead).  No response.  It is now Friday afternoon...

So is the support group absolutely swamped?  Am I being ignored?  Any 
feedback would be appreciated.  I don't mind being patient but I need some 
info to be patient with;)  (plus, I'd really like to get my gear fixed as soon as 
possible:  my drums, my precious MD, only purchased 3 months ago!).

Thanks for reading-
Christoph