I was one of the people that posted their frustrations on the board and I would like to say
that Stacey went above and beyond in his attempts to remedy my repair situation. He
responded kindly and explained that issues were beyond his control and that he was
sincerely sorry for the delay. He then proceeded to ship my repaired monomachine back
to me via next day delivery. Though it was frustrating dealing with being out for a long
time without one of my main performance pieces of gear, I admire and respect Mr. Dodds
for his efforts with US Elektron repairs and his ability to 'own up' to delayed repairs. I
retract my previous statements in light of this recent post from Mr. Dodds and our last
interactions regarding my repair and hope that all of you will too and trust Mr. Dodds with
future repairs. Everyone has issues from time to time we just happened to have some
personal interests tied up with his.
Mark Walker
--- In elektron-users@yahoogroups.com, "Stacey Dodds" <staceydodds@s...> wrote:
> Dear Elektron Users,
>
> I would like to take this opportunity to introduce myself. My name is Stacey Dodds, and
I am a technician in Los Angeles doing support work for Elektron to help take some of the
work load off of the guys in Sweden. First of all, I would like to formally apologize to
everyone who has been inconveinienced recently or in the past by the delays caused in
getting your equipment repaired. Not too many people realize this, but I also work for a
major recording studio in Los Angeles, and that is my primary career. I am the proud
owner of the Mono Machine SFX-6, Machine Drum SPS-1 and the SID Station Final 100
(#28). I love their equipment, and when I read a posting over a year ago describing
concerns for repairs, customs issues and support being handled in Sweden, I decided to
offer my services to Elektron. We formed a partnership, and beyond that a friendship, and
I have been repairing equipment for them for the past year and a half.
>
> Recently, some issues came to light which caused some major, and quite inexcusable
delays in getting some equipment repaired and sent back to customers in a timely fashion.
I will not go into any details as to why this delay was caused, just know that I had some
major personal issues, both of the physical kind and immigration/government issues, that
left me with zero energy or time to perform my duties both for Elektron, and the studio
that I work for. I will say that I am very sorry for this and assure you all that I will do my
best to fulfill the expectation of the US customers in need of service.
>
> After reading some of your issues on this user forum, I had contacted DE and Daniel
Hansson directly, offering to resign as the repair technician for the US. Instead, they
offered their unbelievable support and offered me another opportunity to help out. For
this I am very grateful and I will strive to live up to their (and your) expectations in the
future.
>
> Given the fact that we are now offering the User Wave upgrades for previous owners of
the SPS-1, I have hired a part time staff of two more technicians to help expidite any
repairs and upgrades that come in from now on. Please understand that I am not an direct
employee of Elektron. I am just an engineer who loves their gear and wanted to help out.
Unfortunatly, life happens, and we all have to deal with it in our own way. In my case, I am
having to deal with some very upset customers (who, quite frankly, have ever right to be
upset with me).
>
> Anyways, I am writing this posting in the hopes to assure you all that we have heard
your issues, and have addressed them as best as we can. I give you my word that there
will be no delays, or problems with the User Wave upgrades, or for that matter, any
upcoming repairs.
Show quoted textHide quoted text
>
> Please feel free to contact me directly if you have any specific concerns.
>
> Stacey Dodds
> Elektron Music Machines - USA
>
> [Non-text portions of this message have been removed]