Elektron Musical Instruments

so, should we take it that the are too busy with the uWave to sort this situation out?  this is making me a bit worried to be honest- i just dumped $1250 into a MD and, should i have problems, i would be well pissed if i had to deal with this guy in So. Cal. if his turnaround time is that slow.
 
i am probably just being paranoid, but this is a valid concern for US customers if this person in So. Cal is our only [cost effective] outlet for support.
 
i'm just going to keep my fingers croosed and hope i don't have any problems with my unit.  one of the main reasons i ditched my vintage kit in favor of modern equipment that has a warranty was the ability to get whatever problems i may encounter fixed quickly and easily.

jmelnyk@... wrote:
> On Fri, 29 Apr 2005 16:05:50 -0700, ctlee2218 <ctlee303@...>
> wrote:
> This February, I sent my MD to the U.S. service center for warranty repair
> (new encoders). I have not seen it since then. That is my sad story (and
> why I haven't been playing MD contest). I email support about once a month
> about it. They are not happy with the situation but have no control over
> the U.S. guy.

yeah, I've had similar flaky experiences with this guy.  last summer, he
had my MnM for five weeks...and fixed absolutely nothing.  I was getting
noise on the output jacks and sent it out there for repair before being
told that it was simply a +4/-10dB problem on my soundcard, not my MnM. 
it took him two weeks to test it and another three to get it back to me. 
he also adamantly denied that my power supply made noise, though it's
clearly audible in even a moderately noisy studio.

on the other hand, I sent my Sidstation to Sweden for repair a couple of
years back.  they gave me their personal office unit that they had been
using and knew was working 100% perfectly for several months straight.  I
had it back to me within a week and its never crashed since (knock on
wood!).

so Swedish Elektron dudes rule, US Elektron dude leaves a lot to be
desired.  :-)  it's shitty, yes.  but I think they're probably in a tight
spot - customers will complain if they have to pay $100+ to send their MnM
to Sweden for repair.  they'll have it back quickly, but they'll pay for
it.  on the other hand, they can send their MnM/MD to the US rep for about
$20, yet they'll be without it for at least a month (despite the fact that
he's in the same damn country).  so I see their dilemma...



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