Elektron Musical Instruments

Maybe they should fire the US guy, and hire a new, more responsive one?

/Scott

On May 3, 2005, at 8:40 AM, jmelnyk@... wrote:

>> On Fri, 29 Apr 2005 16:05:50 -0700, ctlee2218 <ctlee303@...>
>> wrote:
>> This February, I sent my MD to the U.S. service center for  
>> warranty repair
>> (new encoders). I have not seen it since then. That is my sad  
>> story (and
>> why I haven't been playing MD contest). I email support about once  
>> a month
>> about it. They are not happy with the situation but have no  
>> control over
>> the U.S. guy.
>>
>
> yeah, I've had similar flaky experiences with this guy.  last  
> summer, he
> had my MnM for five weeks...and fixed absolutely nothing.  I was  
> getting
> noise on the output jacks and sent it out there for repair before  
> being
> told that it was simply a +4/-10dB problem on my soundcard, not my  
> MnM.
> it took him two weeks to test it and another three to get it back  
> to me.
> he also adamantly denied that my power supply made noise, though it's
> clearly audible in even a moderately noisy studio.
>
> on the other hand, I sent my Sidstation to Sweden for repair a  
> couple of
> years back.  they gave me their personal office unit that they had  
> been
> using and knew was working 100% perfectly for several months  
> straight.  I
> had it back to me within a week and its never crashed since (knock on
> wood!).
>
> so Swedish Elektron dudes rule, US Elektron dude leaves a lot to be
> desired.  :-)  it's shitty, yes.  but I think they're probably in a  
> tight
> spot - customers will complain if they have to pay $100+ to send  
> their MnM
> to Sweden for repair.  they'll have it back quickly, but they'll  
> pay for
> it.  on the other hand, they can send their MnM/MD to the US rep  
> for about
> $20, yet they'll be without it for at least a month (despite the  
> fact that
> he's in the same damn country).  so I see their dilemma...
>
>
>
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