Elektron Musical Instruments

On Fri, 29 Apr 2005 16:05:50 -0700, ctlee2218 <ctlee303@...> wrote:

> Hi Everyone-
> Everything I've heard of Elektron's support is glowing with absolutely  
> nothing
> bad to say about these guys. Has anyone experienced a case of poor
> support?

I got an early MD during the MachineDrum beta release. It needed to be
sent back for initial output board upgrades. It went to Sweden for that,
came back in a matter of days, Fedex wanted customs charges after the
repair, but I sent them the original airbill and they cancelled them.
Support from the .se crew is outstanding.

This February, I sent my MD to the U.S. service center for warranty repair
(new encoders). I have not seen it since then. That is my sad story (and
why I haven't been playing MD contest). I email support about once a month
about it. They are not happy with the situation but have no control over
the U.S. guy.

I just got back from southern California today. I thought about tracking
down the U.S. service guy while I was there. I am not happy with the
situation.

-Andrew D.