Elektron Musical Instruments

Your case is not normal.
Elektron has the best customer support I have experienced so far.
Compared to other companies Elektron is outstanding in customer relations.

Maybe in the last few weeks they were a bit busy with all the Music 
fares going on.
I would recommend to write an email to support@...
if Daniel doesn\ufffdt respond directly.


Ciao
Flo







John Gellings wrote:
> I'd say that is a bit long for even a small company.
> 
> 
> --- Federico Ciapi <federico.ciapi@...> wrote:
> 
>>Elektron is a small company.
>>give 'em a few days more, Daniel or someone else
>>will reply for sure.
>>
>>
>>
>>>Hi Everyone-
>>>Everything I've heard of Elektron's support is
>>
>>glowing with absolutely 
>>
>>>nothing
>>>bad to say about these guys.  Has anyone
>>
>>experienced a case of poor
>>
>>>support?
>>>
>>>My story (so far):  I sent an email on Sunday
>>
>>night for a warranty 
>>
>>>repair, no
>>>response.  Sent an email Tuesday night,
>>
>>reiterating my problem (the 
>>
>>>power is
>>>dead).  No response.  It is now Friday
>>
>>afternoon...
>>
>>>So is the support group absolutely swamped?  Am I
>>
>>being ignored?  Any
>>
>>>feedback would be appreciated.  I don't mind being
>>
>>patient but I need 
>>
>>>some
>>>info to be patient with;)  (plus, I'd really like
>>
>>to get my gear fixed 
>>
>>>as soon as
>>>possible:  my drums, my precious MD, only
>>
>>purchased 3 months ago!).
>>
>>>Thanks for reading-
>>>Christoph
>>
>>
> 
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