Elektron Musical Instruments

>  Maybe in the last few weeks they were a bit busy with all the Music
>  fares going on.
>  I would recommend to write an email to support@...
>  if Daniel doesn\ufffdt respond directly.

yes.  Daniel is not support and I'm sure he's incredibly busy lately.  I'd
have to agree, also, that the reported case is abnormal.  I've never had
anyone at Elektron take more than a couple of days to get back to me.  so
they must be hella busy.  email support@... and let them know of
your problems with the US service tech.  I'm sure they'll get on the case
for you.