Elektron Musical Instruments

i am a usa resident.  i emailed daniel from elektron about a warranty repair situation about 
two months ago.  I received a relatively quick response. Problem is I have sent it to their 
repair tech in the USA in CALIFORNIA.  I have written to daniel about the fact that it was 
promised back to me by now and after a few days I received a telephone number and email  
from him for their US tech.  I have emailed the us tech twice, called him twice and received 
no response.  I emailed daniel about the situation and recived no word back from him 
either.  It has now been over two weeks and no response from either party.  I am, really 
starting to get annoyed.  I understand that they are a small company and getting this new 
product on the shelves (uwave) keeps them in business. But for those of us that have 
invested well over a thousand dollars in the survival of the company by purchasing a 
product are ignored it gets a bit frustrating.  Though I love the monomachine, I am 
seriously considering selling it off if I ever get it back from the tech to by a spectralis.  At 
least Jorge answers his emails.  maybe i am just getting bent a bit after a couple of drinks 
but try living without your MD or Monomachine for a a couple of months when it has 
become the center of your setup and see how pissy you get.

frustrated in florida.
the bedroom.

--- In elektron-users@yahoogroups.com, Federico Ciapi <federico.ciapi@t...> wrote:
> Elektron is a small company.
> give 'em a few days more, Daniel or someone else will reply for sure.
> 
> 
> > Hi Everyone-
> > Everything I've heard of Elektron's support is glowing with absolutely 
> > nothing
> > bad to say about these guys.  Has anyone experienced a case of poor
> > support?
> >
> > My story (so far):  I sent an email on Sunday night for a warranty 
> > repair, no
> > response.  Sent an email Tuesday night, reiterating my problem (the 
> > power is
> > dead).  No response.  It is now Friday afternoon...
> >
> > So is the support group absolutely swamped?  Am I being ignored?  Any
> > feedback would be appreciated.  I don't mind being patient but I need 
> > some
> > info to be patient with;)  (plus, I'd really like to get my gear fixed 
> > as soon as
> > possible:  my drums, my precious MD, only purchased 3 months ago!).
> >
> > Thanks for reading-
> > Christoph