Elektron Musical Instruments

Dear Elektron Users,

I would like to take this opportunity to introduce myself.  My name is Stacey Dodds, and I am a technician in Los Angeles doing support work for Elektron to help take some of the work load off of the guys in Sweden.  First of all, I would like to formally apologize to everyone who has been inconveinienced recently or in the past by the delays caused in getting your equipment repaired.  Not too many people realize this, but I also work for a major recording studio in Los Angeles, and that is my primary career.  I am the proud owner of the Mono Machine SFX-6, Machine Drum SPS-1 and the SID Station Final 100 (#28).  I love their equipment, and when I read a posting over a year ago describing concerns for repairs, customs issues and support being handled in Sweden, I decided to offer my services to Elektron.  We formed a partnership, and beyond that a friendship, and I have been repairing equipment for them for the past year and a half.  

Recently, some issues came to light which caused some major, and quite inexcusable delays in getting some equipment repaired and sent back to customers in a timely fashion.  I will not go into any details as to why this delay was caused, just know that I had some major personal issues, both of the physical kind and immigration/government issues, that left me with zero energy or time to perform my duties both for Elektron, and the studio that I work for.  I will say that I am very sorry for this and assure you all that I will do my best to fulfill the expectation of the US customers in need of service.  

After reading some of your issues on this user forum, I had contacted DE and Daniel Hansson directly, offering to resign as the repair technician for the US.  Instead, they offered their unbelievable support and offered me another opportunity to help out. For this I am very grateful and I will strive to live up to their (and your) expectations in the future.  

Given the fact that we are now offering the User Wave upgrades for previous owners of the SPS-1, I have hired a part time staff of two more technicians to help expidite any repairs and upgrades that come in from now on.  Please understand that I am not an direct employee of Elektron.  I am just an engineer who loves their gear and wanted to help out.  Unfortunatly, life happens, and we all have to deal with it in our own way.  In my case, I am having to deal with some very upset customers (who, quite frankly, have ever right to be upset with me).  

Anyways, I am writing this posting in the hopes to assure you all that we have heard your issues, and have addressed them as best as we can.  I give you my word that there will be no delays, or problems with the User Wave upgrades, or for that matter, any upcoming repairs.  

Please feel free to contact me directly if you have any specific concerns.

Stacey Dodds
Elektron Music Machines - USA

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