Elektron Musical Instruments

That also doen't bode well for all of us that have our gear with this guy out in So. Cal.  The 
'we have no control over this guy excuse' is absurd. He labels his emails (the one I received 
from him) Elektron DSI just like everyone in Sweden. They also hired him, so at some time 
they most likely met. They pay and entrust him with gear from the biggest market for 
electronic sales this all implies responsibilty. If I hear one more 'they have great service' I 
think I'll explode. Just because someone answers an email question or adds a feature to an 
OS doesn't mean great service, good service yes. But this is where good service becomes 
great service. How you handle a customer who received a faulty product. I only had my 
monomachine for two months and one day after using it for an hour, smoke started to 
pour out from the output jacks (thick dark grey smoke) and it just fizzled and died. Now 
this is a product I dropped $1300 on and after two months of moderate use failed. It took 
me almost a week to get Elektron service to take me seriously (like I want to send a 
machine I just bought  off for service) It then took another week to get the info on what I 
should do which was send it to this US tech. and now almost two months later, I am still 
waiting for the macine to be fixed and returned to me. So if any of you consider this good 
service, well, I'm sure no one here would if it was their machine.

the bedroom

--- In elektron-users@yahoogroups.com, Robert Krueger <rkr1@t...> wrote:
> 
> > I just got back from southern California today. I thought about tracking
> > down the U.S. service guy while I was there. I am not happy with the
> > situation.
> > 
> > -Andrew D.
> 
> 
> That doesn't bode well for those of us that are thinking about upgrading 
> our MD to the new Ultra Wave.  Perhaps .se should look into finding a 
> new US representative.