Elektron Musical Instruments

> Well i guess shit happens and if you buy a product you must face the 
> fact that it might break and needs repair.
> What pisses me off is the fact that the only way to establish a 
> communication between Elektron and the endcustomers is to call them on 
> the phone.
> Emails  dont  get answered because they only look at their emails 
> twice a week and they get several hundreds every day (quote!)

What?
they always replied to my emails in a day or less... they even 
explained me how a compressor works!

are you sure that you're writing to the right address?
May be they are really busy working on the Mono.

Try writing to Emagic and you'll have an idea of a really bad support 
section...